This is Plex-Addon and Plex-Server! So, first I suggest you test whether one of the affected eposides plays directly from the Vero without this Plex stuff:
Can you place such video material on a USB stick, insert the pendrive into a USB slot of the Vero and play it somewhere under Videos->Files->….
Second, in the beginning you provided some logs and your audio settings look sub-optimal for the connected audio device:
====================== Audio Cap =================== k3dRrf31
CodingType MaxChannels SamplingFreq SampleSize
PCM, 2 ch, 32/44.1/48 kHz, 16/20 bit
Dobly_Digital+/ATMOS, 8 ch, 32/44.1/48 kHz, DepVaule 0x1
AC-3, 6 ch, 32/44.1/48 kHz, MaxBitRate 640kHz
This suggests that you configure under settings->system->audio
- output device “AML-M8AUDIO, HDMI” or similar
- number of channels: 2.0
- output config: best match
- allow passthrough: enabled
- AC3: enabled
- AC3-transcoding: enabled
- E-AC3: enabled
- DTS, TrueHD, DTS-HD: Disabled
So, awaiting your result when playing from a USB stick.
Third: If the problem still persists, real debug log is required:
The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device twice(!)
reproduce the issue
upload the log set (all configs and logs!) either using the
Log Uploader method within the My OSMC menu in the GUI or the
ssh method invoking command
publish the provided URL from the log set upload, here
Thanks for your understanding.
OSMC skin screenshot: