Kodi crashing with Sad Face after updating to Jarvis

After making the harddrive install to aTV2 OSMC/Kodi var running with some freezes - turning up the boost sound volume, choosing “show information” for movies in Movies library and stepping back, when server searches took too long - I updated. Despite the various stories and explanations about update servers failing or serving wrong updates.

This resulted in a SAD face. So, I start over. But really: with what? How can I avoid ending up at the same spot?

One think I just need to get off of my chest: When letting the installer initially install addons to Kodi, it is tempting to chose the aTV-way. But I always choose the Linux install for rational reasons. Even if it feels wrong… :slightly_smiling:

Is this what you really said?

Which “server searches took too long” ?
Which version did you date from ?
Did you have an unofficial addons installed ?
Post log please or we can’t help.
Please start a new thread for support.

The OSMC installer doesn’t install extra addons, except MyOSMC, so I’m not sure what you are referring to here.
“aTV-way” ? what is that ?
"Linux install "? OSMC IS Linux. Still have no idea what you are referring to. Please be more clear.

To get a better understanding of the problem you are experiencing we need more information from you. Please see http://osmc.tv/wiki/general/how-to-submit-a-useful-support-request/ for advice on how to help us.

I have deleted my post.

I am at a loss of how to seek assistance, if I cannot relate OSMC to content. It makes no sense at all.

ssh into your atv and rename your .kodi directory

@krabat the addon app you mentioned from the other site is well known to cause problems., besides the fact that we won’t support it here due.

Someone else posted a similar problem, where they had that installed and on upgrade to Jarvis it keep looping into the sadface because Kodi wouldn’t start.
Check my post Hard Drive Install ATV1 - #65 by Spinner for more details.

The place you got the addon will have to help you for support, because they break our policy.

You should in fact be able to post logs, since Kodi not starting doesn’t mean that you can’t ssh into it.
If you can ssh in with user and password of osmc, use the command grab-logs.

As @Dilligaf says, try renaming the .kodi directory.
That will force Kodi to create a new one, like a fresh install.
If that works, then you know that it’s an addon or less likely, some corrupt files on the .kodi directory.

If you are do a clean install from scratch, I would update to the latest version immediately, then configure your setttings.
That way you have Jarvis installed and updated first.

Then install what you want, one at a time, and make sure they work well before installing the next one.
Don’t use one of the automated installers/configurators, they cause problems.
It’s usually best to manually install and configure, and it gives the advantage of knowing exactly how things are set up.