Lots of green screens

Vero4k is displaying a lot of green screens at random. Mostly just after the command to play media, but it can also happen at random after booting or even after playing something and returning to the menu. CPU temps, CPU loads are normal (Around 60C, 10% utilisation). The Vero is still accessible on the network, so obviously not completely frozen.

I now have to reboot the machine almost every day, sometimes even multiple times after each other.

Attached log. Here it happened after twice trying to replicate the issue by playing a file. The green screen appeared AFTER I choose to stop the playback of the file.

Running March release.

Log: https://paste.osmc.tv/inuwulaqid

Can you take a photo so we can see?

Hi Sam, sure! image

Good to know the device still responds via SSH.
Does unplugging the HDMI cable and plugging it back in help?

Do you have the issue if you bypass your AVR?

Unplugging and plugging back in the Hdmi cable does indeed remove the green screen. I’m connected via the AVR. This setup however has never changed in any way since I’m using the Vero. Taking the AVR out to test will be difficult because my TV can’t take my content directly due to Unsupported video or audio formats.

Another thing I just found out, weirdly enough it never occurred to me to test before, but I can actually stop the playback and try again without removing any cables or rebooting.

Why can’t you just temporarily change your audio settings and plug your Vero directly into the TV? The logs you posted don’t seem to be giving any obvious clues to what is going on so bypassing the AVR is a good way to isolate exactly where the issue is occuring. If you have another set of HDMI cables laying around you might try swapping those out as well.

A lot of my content won’t play directly to the TV unless I disable passthru. Quite a hassle, but I will try to run some tests directly to the TV with a different HDMI cable. Is it useful to turn on debug logging again or was there nothing to see?

You had rebooted after reproducing the green screens so the only thing to see was your old Kodi log and that didn’t look out of the ordinary. At this point instead of trying to find a clue in the logs it is recommended you just try to narrow down exactly when it does or does not happen to try to narrow down the possibilities of what could be causing this behavior. If it happens with a different cable directly to the TV then that rules out those cables and AVR for example. That would then tell you it is probably either the TV or the Vero. If you then plug the Vero into another TV and the problem still persists then that narrows it down more.

Chiming in here as well
Ever since I upgraded my Vero 4K+ to the test v19 I’m having this issue as well.
I can still initiate a reboot from Yatse remote but playback did stop.

As this thread is over a year old, it makes sense to start a new post with some logs so we can look in to this for you


Will do but will wait till it happens again so I can collect the logs