Netflix add in not playing films

Help and Support
1

Sorry Guys!!

Following Joakim’s help (here) I now have the netflix add on loading and am logged into netflix.

The 1st time I tried to watch a film the add on downloaded and (I think) installed widevine.

But the films don’t play. The egg timer comes up and the screen flashes a couple of times then nothing.

Sorry I don’t even know where to start looking to debug this.

Any suggestions?

Thanks P

The log output is as follows:

08:06:17.471 T:3815379696 WARNING: CPythonInvoker(3, /home/osmc/.kodi/addons/plugin.video.netflix/addon.py): the python script “/home/osmc/.kodi/addons/plugin.video.netflix/addon.py” has left several classes in memory that we couldn’t clean up. The classes include: N9XBMCAddon9xbmcaddon5AddonE
08:06:17.472 T:3952079600 ERROR: GetDirectory - Error getting plugin://plugin.video.netflix/?action=video_lists&profile_id=RTG7UIYTINBFTCCRWDGFZNIS34
08:06:17.498 T:4073132640 ERROR: CGUIMediaWindow::GetDirectory(plugin://plugin.video.netflix/?action=video_lists&profile_id=RTG7UIYTINBFTCCRWDGFZNIS34) failed
08:06:35.512 T:4073132640 NOTICE: VideoPlayer::OpenFile: plugin://plugin.video.netflix/?action=play_video&infoLabels=%7B%27rating%27%3A+0%2C+%27season%27%3A+None%2C+%27tvshowtitle%27%3A+%27%27%2C+%27mediatype%27%3A+%27movie%27%2C+%27director%27%3A+u%27Alejandro+Montiel%27%2C+%27duration%27%3A+6224%2C+%27year%27%3A+2018%2C+%27genre%27%3A+u%27Dramas+based+on+a+book%27%2C+%27plot%27%3A+u%22Over+14+years%2C+she+never+gave+up+looking+for+her+best+friend.+But+the+truth+isn%27t+what+it+seems%2C+and+uncovering+it+will+be+deadly.%22%2C+%27episode%27%3A+%27%27%2C+%27title%27%3A+u%27Perdida%27%2C+%27mpaa%27%3A+%27NFLX-16%2B%27%2C+%27writer%27%3A+%27%27%2C+%27cast%27%3A+%5Bu%27Rafael+Spregelburd%27%2C+u%27Luisana+Lopilato%27%2C+u%27Mar%5Cxeda+Onetto%27%2C+u%27Amaia+Salamanca%27%2C+u%27Nicol%5Cxe1s+Furtado%27%2C+u%27Oriana+Sabatini%27%2C+u%27Pedro+Casablanc%27%2C+u%27Arancha+Mart%5Cxed%27%2C+u%27Sara+S%5Cxe1lamo%27%2C+u%27Carlos+Alc%5Cxe1ntara%27%5D%7D&video_id=80245357&pin=True
08:06:35.513 T:3815379696 NOTICE: Creating InputStream
08:06:39.793 T:3815379696 NOTICE: Creating Demuxer
08:06:39.795 T:3815379696 NOTICE: Opening stream: 1 source: 256
08:06:39.912 T:3815379696 ERROR: AddOnLog: InputStream Adaptive: Download http://45.57.74.156/?o=AQG8lEQmmDT_TgOAQEeQI6LZykZBxhOyOs0gELd-moVxxZu_eu4EIupKC0Y7rYc5tmKmYTIWmS30rUJUDgkRypBrpMb6hBVH06GfdFqdD-5EvuaJioYdSzaW_yJ6AP9NMnn4XmtVp1m9jnuEKPupOQMewRB5ICuwwa4JqGxU9o5Kmp4wnyquO2cMAdoBhPdH4Bwp2AjN5cBHSVrsjUKSOwWzvwBM&v=3&e=1539446797&t=S8xzC3ouNiCTzLOm3YZ1SsISuSQ failed with error: 403
08:06:39.912 T:3815379696 ERROR: AddOnLog: InputStream Adaptive: Unable to select stream!
08:06:40.541 T:3606106864 ERROR: AddOnLog: InputStream Adaptive: Download http://45.57.74.156/?o=AQG8lEQmmDT_TgOAQEeQI6LZykZBxhOyOs0gELd-moVxxZu_eu4EIupKC0Y7rYc5tmKmYTIWmS30rUJUDgkRypBrpMb6hBVH06GfdFqdD-5EvuaJioYdSzaW_yJ6AP9NMnn4XmtVp1m9jnuEKPupOQMewRB5ICuwwa4JqGxU9o5Kmp4wnyquO2cMAdoBhPdH4Bwp2AjN5cBHSVrsjUKSOwWzvwBM&v=3&e=1539446797&t=S8xzC3ouNiCTzLOm3YZ1SsISuSQ failed with error: 403
08:06:40.542 T:3815379696 WARNING: OpenStream - Unsupported stream 1. Stream disabled.
08:06:40.542 T:3815379696 NOTICE: Opening stream: 3 source: 256
08:06:40.638 T:3815379696 ERROR: AddOnLog: InputStream Adaptive: Download http://45.57.74.156/?o=AQG8lEQmmDT_TgOAQEeSK6XbxUlBxhOyLc0gELd-moVxxZu_eu4EIupKC0Y7rYc5tmKmYTIWmS30rUJUDgkRypBrpMb6hBVH06GfdFqdD-5EvuaJioYdSzaW_yJ6AP9NMnn4XmJfpVm9jnuEKPupOQMewRB5ICuwwa4JqGxU9o5Kmp4wnyquO2cMAdoBhPdH4Bwp2AjN5cBHSVrsjUKSOwWzvwBM&v=3&e=1539446797&t=-8bNeuC6z1grT9VZV-PA4-rdSg4 failed with error: 403
08:06:40.638 T:3815379696 ERROR: AddOnLog: InputStream Adaptive: Unable to select stream!
08:06:40.738 T:3606106864 ERROR: AddOnLog: InputStream Adaptive: Download http://45.57.74.156/?o=AQG8lEQmmDT_TgOAQEeSK6XbxUlBxhOyLc0gELd-moVxxZu_eu4EIupKC0Y7rYc5tmKmYTIWmS30rUJUDgkRypBrpMb6hBVH06GfdFqdD-5EvuaJioYdSzaW_yJ6AP9NMnn4XmJfpVm9jnuEKPupOQMewRB5ICuwwa4JqGxU9o5Kmp4wnyquO2cMAdoBhPdH4Bwp2AjN5cBHSVrsjUKSOwWzvwBM&v=3&e=1539446797&t=-8bNeuC6z1grT9VZV-PA4-rdSg4 failed with error: 403
08:06:40.738 T:3815379696 NOTICE: Finding audio codec for: 86056
08:06:40.740 T:3815379696 NOTICE: CDVDAudioCodecFFmpeg::Open() Successful opened audio decoder eac3
08:06:40.740 T:3815379696 NOTICE: Creating audio thread
08:06:40.740 T:3606106864 NOTICE: running thread: CVideoPlayerAudio::Process()
08:06:40.740 T:3815379696 NOTICE: Opening stream: 7 source: 256
08:06:41.409 T:3815379696 NOTICE: CVideoPlayer::OnExit()
08:06:41.409 T:3815379696 NOTICE: VideoPlayer: eof, waiting for queues to empty
08:06:41.409 T:3815379696 NOTICE: Closing stream player 1
08:06:41.409 T:3815379696 NOTICE: Waiting for audio thread to exit
08:06:41.415 T:3606106864 NOTICE: thread end: CVideoPlayerAudio::OnExit()
08:06:41.415 T:3815379696 NOTICE: Closing audio device
08:06:41.415 T:3815379696 NOTICE: Deleting audio codec
08:06:41.415 T:3815379696 NOTICE: Closing stream player 3
08:06:41.525 T:4073132640 NOTICE: CVideoPlayer::CloseFile()
08:06:41.525 T:4073132640 NOTICE: VideoPlayer: waiting for threads to exit
08:06:41.525 T:4073132640 NOTICE: VideoPlayer: finished waiting
08:06:41.533 T:4073132640 NOTICE: CVideoPlayer::CloseFile()
08:06:41.533 T:4073132640 NOTICE: VideoPlayer: waiting for threads to exit
08:06:41.533 T:4073132640 NOTICE: VideoPlayer: finished waiting

2

From Wikipedia:

HTTP 403 is a standard HTTP status code communicated to clients by an HTTP server to indicate that the server understood the request, but will not fulfill it.

Probably an authentication issue, make sure your credentials are correct.

3

Indeed. Double check your Netflix user / pass.

Sam

4

Hi Guys

Sorry thought of that but I have logged in to netflix on first use of addon. I double checked at the time that I had the correct password.

Now each time I enter it allows me to select which “family member” and then gives me the correct “My List”.

Does that not mean I’m logged in correctly? If I weren’t logged in then the above wouldn’t be visible surely?

Is there any way to log back out of the addon to check if this is the issue?

Thanks

P

5

Under Settings for the plugin, you can switch user alternative logout.

Go to Video->Video add-ons-Netflix(do not click yet)
Click context menu, and on the left side you should get a few options, one of those is settings

6

I attempted to log out as suggested by Joakim. Not sure if it was successful. On looking at settings “Logout” (not Login) is still an option. Tried also opening addon and selecting switch user under settings.

All the above seem to give similar error:

14:35:06.051 T:3952079600 WARNING: Previous line repeats 1 times.
14:35:06.051 T:3952079600 ERROR: EXCEPTION Thrown (PythonToCppException) : -->Python callback/script returned the foll
owing error<–
- NOTE: IGNORING THIS CAN LEAD TO MEMORY LEAKS!
Error Type: <type ‘exceptions.ValueError’>
Error Contents: No JSON object could be decoded
Traceback (most recent call last):
File “/home/osmc/.kodi/addons/plugin.video.netflix/addon.py”, line 33, in

A reboot fixed this and forced me to login again. But now same issue as before i.e. cant play videos.

I get to select “family member” and “My List” is populated so must be logged in to some extent.

Any thing else I can do to verify if it is a login issue?

Thanks

P

7

If it wasn’t authentication problems, the only thing i can think of is “inputstream.adaptive or libwidvine” that is having issues. Try removing this:

rm -rf .kodi/cdm

restart netflix and it will grab a new libwidvine and install it again

Edit: Another thing accrued to me, if you installed the version of request that i previously mentioned in post 142(2.18.4, i changed it today to 2.19.1), it might be it. I check my install now and it’s working( a few updates ago 2.19.1 didn’t work, that’s why i recommended the older one):

osmc@pi2:~$ pip freeze | grep requests
requests==2.19.1
8

Hi Joakim

I tried reinstalling widevine as suggested but same problem.

Then I had an idea …

Have been carrying out my testing at work, where we have a fairly strict firewall.

Took 4k+ home and Netflix addon works fine.

Thanks for all your help.

My conclusion is that issue was a firewall or network issue not an issue with the addon

Regards

P

1 Like
9

Glad it’s finally working for you