No 24p output

Help and Support Vero 4K / Vero 4K +
1

Hi. I got my Vero 4K today. I previously used a chromebox with openELEC + Kodi 15.2. Its connected to a Yamaha A1020 reciever + Panasonic P55ST50 plasma (Not 4k). Everything has been working flawlessly on the chromebox, I switched to the Vero to have hardware hevc mostly. I have Kodi setup exactly the same as my chromebox, “Adjust display refresh rate” - On start/stop. “Sync playback to display” - OFF. Audio passthrough for all formats. I have tried every video file I have, they are 99% 23,976fps, which my chromebox output as 24Hz. But the Vero outputs it as 60Hz. Nothing has changed besides media player, no settings changed in reciever or TV.

EDIT. I tried “Lock HDMI HPD”. Did a reboot and that seems to have fixed it. I now get correct 24p output. Also, before I activated that option, the display setting “resolution” was greyed out, and I werent able to change anything. Now its not greyed out anymore. I am not familiar with HDMI HPD events, care to eplain why this worked for me?

2

Hi, look here:

Is “match resolution” disabled?

If it is, upload debug logs please.

3

Sorry I should have been more precise. It was “normal” 1080p video files. I dont have a 4k TV, so no 4k videos either. And also, I dont even have a match resolution option???

4

Please post full debug logs please, as explained here under “Providing diagnostic logs”:

5

Okey, but as I said in my edit, that the issue was resolved by activating the HDMI HPD LOCK option. So I am not sure what I need logs for?

6

Sorry, totally missed your edit. Glad you solved your problem then :+1:t2:

7

Yep. If you turn off your TV or power Vero 4K before all your equipment is on, you may sometimes experience this problem. This setting should fix it for you.

8

I’m not quite sure what did the trick actaully lol :wink: Because I switched HDMI cable at the same time as I activated the HDMI HDP lock, and rebooted. And now when I think of it, the first time I started the Vero, the reciever was OFF, so maybe it was a handshake issue. And now when I tested with HDMI HDP off it still works, and outputs correct 24p. Anyhow the main thing is it works :slight_smile: