Non UK plug received

Help and Support
1

Hi I’ve received my Vero-v with a non UK plug, order #87948. Would it be possible to get a UK one sent out and I’ll just return the other without sending the whole thing? I tried putting a ticket in on my order but didn’t get a reply.

2

Yes that’s fine. No need to return. If you opened a ticket then I’ll get back to you shortly. I’m away for a week

Sam

3

Cool :slight_smile: and no probs, I didn’t realise you handle it all yourself. Thanks for quick reply.

4

Is there any update on this? My ticket still hasn’t received a reply and it’s been 2 1/2 weeks

5

I’m in the same situation, received mine yesterday and it came with a Australian plug and I need a UK plug, I’ve opened a ticket.

6

Yes, me too - I also have a ticket open.

7

That’s odd, I’ll pick these tickets up shortly

Sam

8

Shortly? It’s been 3 weeks since I put the ticket in. What sort of customer service is that? I’m from the UK, pretty sure you’re selling from here too and you know you can’t just rip someone off selling online. It’s been another 2 days since then, you’re taking the piss

9

Gareth,

I was away on holiday for a few weeks and as this is not a standard order (needs manual intervention), I wasn’t able to action it yet.

I was expecting to pick this up on Monday (I already picked up the ticket and noted it)

I suggest you return this for a full refund if you’d prefer and feel that you’ve been ripped off.
Otherwise I’m happy to ship a replacement on Monday for delivery on Wednesday. Do let me know.

Cheers,

Sam

12

I appreciate you’re a small business, you need a holiday but you told me a week and it’s been 3. Not good customer service. Just ship the plug. Cheers

13

Hi Sam, regarding ticket #913093 can you confirm that you’ve sent me the correct plug ? Thanks.

14

I’ll check this for you in the morning

Cheers

Sam

15

Hi Sam - I have now received the replacement power supply - many thanks.

1 Like
16

Great. Did think I’d got it out for you but there were a couple I needed to replace so wanted to double check

17

A few customers (UK) received the wrong plug. Shit happens.

This has now been rectified with replacement power supplies shipped to affected customers and I apologise for the inconvenience.

Everything is under control, but unfortunately that control was a bit slower than usual due to a high volume of orders.

Thanks for your patience

Cheers

Sam

18

No worry’s Sam, thanks for the replacement, love the player :+1:

1 Like
19

Brilliant. Any issues give us a shout.