We are experiencing severe issues with subtitle download after the May Update (the one on June 5th) on Pi 3 & 2. When the video starts playing, we are trying to download subtitles from various providers (e.g. opensubtitles WITH username/password, Subscene etc) to no avail… The subtitle search never begins for any subtitle provider and the filename is never displayed on the screen, indicating that the search has started. Even if Kodi is turned off and then back on and other videos are selected, the behavior is the same: no subtitles can be searched (and then downloaded).
The issue appears with all subtitle plugins. I am using very commonly used subtitle services, such as open subtitles & subscene. They were all at the latest versiins but I have also re-updated them from the kodi repo to the (same as previously) respective latest versions.
The logs posted @ pastebin are from Pi 2.
I also re-updated the skin, to no effect.
Subtitle download functionality still unavailable.
… as an addition, the kodi units MAY start recognizing the filename and start retrieving subtitles through the addons AFTER they have been power cycled some times, with no additional software installed or parameters changed. Furthermore, it cannot be determinded if 2,3 or 5 power cycles will do the job… sometimes I reset 5 times to no avail, others if I power cycle twice the subtitles start working…
Add sources, then install a subtitle plugin and see if the issue persists. If it still persists revert the above changes, if not, add your settings and addons back in one by one; untill you find which one is causing the confict.
The browser connects to the site… we receive Error 500, thus I don’t believe it is a network access issue.
Please see attached image… I got the screen shot from IE 11, the same occurs with Chrome and Firefox and on other PCs. I also tried the same website (as well as paste.osmc.io) from my mobile using a 4G connection (not using the metro Ethernet connection of the local network) with the same results.
No, I am not accessing the internet from the UK but from Greece. Furthermore, the fixed-connection ISP is different from the mobile one (Vodafone).
Is there any geoprocessing involved for clients visiting those sites that may generate this error (just sayin’…)?
This has started occurring about 3-4 days now and all three websites are still inaccessible. The main website, www.osmc.tv, and the forum are running properly with no issues. Furthermore, the paste-logs command from the SSH command-line works properly even though access to paste.osmc.io is not feasible through the browser.
Along with now using https, the paste-log command uses a new URL, paste.osmc.tv, which is in line with the main site. Right now, it can be accessed either as http://paste.osmc.tv or https://paste.osmv.tv . Whether by accident or design, the http address does not redirect to https, which gives us a chance to see how each performs on your network.
Most likely, http://paste.osmc.tv will give a 500 error and https://paste.osmc.tv will work. If so, it would generally suggest that you’re being affected by some kind of (transparent) caching proxy, since https traffic can’t be cached. However, the fact that your fixed-line ISP and mobile operator are both exhibiting this same behaviour is puzzling (though I’m guessing that you only checked the Vodafone link after you started to have trouble with the fixed-line ISP, so it might have been that way with Vodafone for a while).
Depending on what you find, we can take it from there.
However, MyOSMC cannot update either of the 3 OSMC Pi2/3 I own (it ends with “Error installing, please report this on the osmc forum”) after checking the internet and enumerates the updates). I even flashed one of them with a new OSMC installation and it cannot even connect to the kodi.tv repo to download addons(same behavior with MyOSMC). I don’t believe that the installations have an issue as they were operational 3-4 days ago.
I checked http://apt.osmc.tv and I get an error 500. I then checked https://apt.osmc.tv and I get an invalid SSL certificate for that host. I suspect that this might be the source of both issues, as the OSMC installations cannot connect to the repo (I might be mistaken however).
Btw, how can I re-install the kodi.tv repo from zip file? I cannot seem to find the correct zip file in order to perform the associated procedure within Kodi.
The https on apt.osmc.tv does go through BUT it provides an erroneous cert, thus an exclusion should be made otherwise the session will not continue. On the other hand, the repo-used http://apt.osmc.tv gives error 500. The latter I believe is the source of not being able to update the various Kodis…