Official Bluetooth Dongle - "unable to enumerate USB device"

Help and Support Raspberry Pi
1

Hello. I just got the official dongle sell by OSMC here and I wasn’t able to make it work in my Rasp 3 with the release 2017.08-1 of OSMC nor with the release 2017.07-1 or 2017.06-1. In all these OMSC versions, if I run bluetoothctl and then the command list I can see only one device, which is the Rasp bluetooth internal device and not 2 devices as it is supposed to be if the dongle was recognized correctly.

When I run dmesg I get these messages:
[ 2.728705] usb 1-1.2: new full-speed USB device number 4 using dwc_otg
[ 2.828709] usb 1-1.2: device descriptor read/64, error -32
[ 3.048755] usb 1-1.2: device descriptor read/64, error -32.
[ 3.268709] usb 1-1.2: new full-speed USB device number 5 using dwc_otg
[ 3.368694] usb 1-1.2: device descriptor read/64, error -32
[ 3.588716] usb 1-1.2: device descriptor read/64, error -32
[ 3.808729] usb 1-1.2: new full-speed USB device number 6 using dwc_otg
[ 4.248710] usb 1-1.2: device not accepting address 6, error -32
[ 4.348731] usb 1-1.2: new full-speed USB device number 7 using dwc_otg
[ 4.788706] usb 1-1.2: device not accepting address 7, error -32
[ 4.788824] usb 1-1-port2: unable to enumerate USB device

I tried to connect the dongle to my laptop running Windows 7 and is not recognized. I tried as well to connect it to my PC with ubuntu and is not recognized either, I ran dmesg and lsusb in the ubuntu machine and the output is in the image:

Ubuntu
Ubuntu1619×1011 238 KB

Do I have to do anything special to make it work?
Maybe I’m unlucky and received a faulty dongle?

Thanks in advance, any help is appreciated.

2

I don’t have an OSMC bluetooth dongle to test for myself but you might make some progress if you disable the Pi3’s internal bluetooth. Add this line to /boot/config.txt:

dtoverlay=pi3-disable-bt

and reboot.

3

Thanks for your answer. I forgot to tell that I did that too. I used the OSMC GUI to edit the Rasp config and put that option in the config.txt file, then reboot. When I ran bluetoothctl from ssh and then the ‘list’ command no device was listed. I also used the OSMC GUI and in the network section the bluetooth option didn’t appear as before.

It seems weird to me that even in my ubuntu or windows pc I was not able to see the dongle as a recognized bluetoooth device.

4

Maybe you really have a defect device, suggest to wait for @sam_nazarko to show up

5

Yeap, I better wait for him. Thanks for your answer

6

Please let me know your order # and we’ll get a new one out for you

Sam

7

The order was #11204. Thank you very much for your help Sam

8

Hi

A replacement dongle will be sent out for you in tomorrow’s post.

Sam

9

Thank you very much for taking care of the issue yourself Sam.