Plex app goes in to bluee screen on 4K playback

MAS · 5 January 2022 14:18

Hi,

My setup:

Vero 4k+ release 2021.12-1
Plex app release 0.3.4
Vero 4k+ is using wired network

I reinstalled my Vero 4k+ yesterday, 04/01-2022.

In the Plex app with fast forward or stop → resume i recieve blue screen with sad face and the Plex app is restarting. Only playing from beginning without stopping or fast forward keeps the movie alive.

I only experience this on some specific 4K movies. In this specific movies I can recreate the error every time i try. On lower resolution movies / files in less size I can not recreate the error at all.

If I play the same movies in the same verion of the Plex app in Kodi on a Chromecast for Google TV there is no problems.

Here is the log from starting the movie to the Plex app restart witn blue screen and sad smiley

2022-01-05 13:03:08.495 T:7192 2022-01-05 13:03:08.495 T:7192 2022-01-05 13:03:08.495 T:7192 2022-01-05 13:03:08.495 T:7192 2022-01-05 13:03:08.495 T:7192 2022-01-05 13:03:08.496 T:7192 2022-01-05 13:03:08.496 T:7192 2022-01-05 13:03:08.496 T:7192 2022-01-05 13:03:08.503 T:7192 2022-01-05 13:03:08.530 T:7194 2022-01-05 13:03:08.539 T:7174 2022-01-05 13:03:08.578 T:7129 2022-01-05 13:03:08.592 T:7193 2022-01-05 13:03:08.941 T:7129 2022-01-05 13:03:08.964 T:7174 2022-01-05 13:03:08.972 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.973 T:7194 2022-01-05 13:03:08.974 T:7194 2022-01-05 13:03:08.974 T:7194 2022-01-05 13:03:08.974 T:7194 2022-01-05 13:03:08.974 T:7194 2022-01-05 13:03:08.974 T:7194 2022-01-05 13:03:08.974 T:7194 2022-01-05 13:03:08.974 T:7194 2022-01-05 13:03:08.975 T:7194 2022-01-05 13:03:08.975 T:7194 2022-01-05 13:03:08.975 T:7194 2022-01-05 13:03:08.975 T:7194 2022-01-05 13:03:08.975 T:7194 2022-01-05 13:03:08.975 T:7194 2022-01-05 13:03:08.976 T:7196 2022-01-05 13:03:08.977 T:7194 2022-01-05 13:03:09.123 T:7174 2022-01-05 13:03:09.150 T:7174 2022-01-05 13:03:09.181 T:7197 2022-01-05 13:03:09.182 T:7197 2022-01-05 13:03:09.191 T:7198 2022-01-05 13:03:09.191 T:7198 2022-01-05 13:03:09.193 T:7199 2022-01-05 13:03:09.194 T:7199 2022-01-05 13:03:09.207 T:7200 2022-01-05 13:03:09.207 T:7200 2022-01-05 13:03:09.222 T:7201 2022-01-05 13:03:09.223 T:7201 2022-01-05 13:03:09.232 T:7202 2022-01-05 13:03:09.233 T:7202 2022-01-05 13:03:09.239 T:7203 2022-01-05 13:03:09.241 T:7203 2022-01-05 13:03:09.244 T:7204 2022-01-05 13:03:09.245 T:7204 2022-01-05 13:03:09.484 T:7174 2022-01-05 13:03:09.533 T:7197 2022-01-05 13:03:09.534 T:7197 2022-01-05 13:03:09.622 T:7197 2022-01-05 13:03:09.624 T:7197 2022-01-05 13:03:09.628 T:7197 2022-01-05 13:03:09.717 T:7197 2022-01-05 13:03:09.717 T:7197 2022-01-05 13:03:09.717 T:7197 2022-01-05 13:03:09.717 T:7197 2022-01-05 13:03:09.718 T:7197 2022-01-05 13:03:09.719 T:7199 2022-01-05 13:03:09.725 T:7200 2022-01-05 13:03:09.726 T:7204 2022-01-05 13:03:09.733 T:7203 2022-01-05 13:03:09.825 T:7203 2022-01-05 13:03:09.896 T:7199 2022-01-05 13:03:09.949 T:7197 2022-01-05 13:03:09.969 T:7204 2022-01-05 13:03:09.983 T:7200 2022-01-05 13:03:09.983 T:7196 2022-01-05 13:03:09.983 T:7196 2022-01-05 13:03:09.983 T:7196 2022-01-05 13:03:09.984 T:7196 2022-01-05 13:03:09.984 T:7196 2022-01-05 13:03:09.984 T:7196 2022-01-05 13:03:09.984 T:7196 2022-01-05 13:03:10.041 T:7203 2022-01-05 13:03:14.391 T:7198 2022-01-05 13:03:14.433 T:7198 2022-01-05 13:03:14.446 T:7201 2022-01-05 13:03:14.447 T:7202 INFO : script.plex: API: SignedIn: True
INFO : script.plex: API: Offline: False
INFO : script.plex: API: Authenticated: True
INFO : script.plex: API: PlexPass: True
INFO : script.plex: API: Managed: False
INFO : script.plex: API: Protected: True
INFO : script.plex: API: Admin: True
INFO : script.plex: API: AdminPlexPass: True
INFO : script.plex: API: MyPlexManager().publish() - NOT IMPLEMENTED
INFO : script.plex: API: Starting request: GET https://plex.tv/pms/resources?X-Plex-Token=****&includeHttps=1 (async=True timeout=10.0(10))
INFO : script.plex: Main: STARTING WITH SERVER: <PlexServer ‘SERVERNAME’ owned: True uuid: c7528e864e06a5e8b1e447964c8e736a3c7e264e version: 1.25.2.5319>
INFO : Loading skin file: /home/osmc/.kodi/addons/script.plex/resources/skins/Main/1080i/script-plex-home.xml, load type: LOAD_ON_GUI_INIT
INFO : script.plex: API: DEBUG: o-> Broadcasting to FALLBACK:
INFO : Loading skin file: /home/osmc/.kodi/addons/script.plex/resources/skins/Main/1080i/script-plex-busy.xml, load type: LOAD_ON_GUI_INIT
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/playlists/all?X-Plex-Token=****
INFO : script.plex: API: DEBUG: Saved resources response to registry
INFO : script.plex: API: DEBUG: Parsed resource from plex.tv: type:None clientIdentifier:c7528e864e06a5e8b1e447964c8e736a3c7e264e name:b’SERVERNAME’ product:b’Plex Media Server’ provides:b’server’
INFO : script.plex: API: DEBUG: Connection: https://176-20-129-62.381a70a248cf453ebdb59a509692a390.plex.direct:19765 local: False token: CX5W sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: Connection: https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400 local: True token: CX5W sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: Connection: http://192.168.20.47:32400 local: True token: CX5W sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: Connection: http://WAN IP:19765 local: False token: CX5W sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: <PlexServer ‘SERVERNAME’ owned: True uuid: c7528e864e06a5e8b1e447964c8e736a3c7e264e version: 1.25.2.5319>
INFO : script.plex: API: DEBUG: Parsed resource from plex.tv: type:None clientIdentifier:C347DC4B-78C4-4C95-AF45-E1485C2895CA name:b’iPhone’ product:b’Plex for iOS’ provides:b’client,controller,sync-target,player,pubsub-player,provider-playback’
INFO : script.plex: API: DEBUG: Connection: http://192.168.80.38:32500 local: True token: None sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: Parsed resource from plex.tv: type:None clientIdentifier:cefaez0radmzniukv4vwuclk name:b’Chrome’ product:b’Plex Web’ provides:b’client,player,pubsub-player’
INFO : script.plex: API: DEBUG: Connection: https://176-20-129-62.381a70a248cf453ebdb59a509692a390.plex.direct:19765 local: False token: CX5W sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: Connection: https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400 local: True token: CX5W sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: Parsed resource from plex.tv: type:None clientIdentifier:1o6e3qeeo68hjgpkiqr1dtpd name:b’Chrome’ product:b’Plex Web’ provides:b’client,player,pubsub-player’
INFO : script.plex: API: DEBUG: Connection: https://176-20-129-62.381a70a248cf453ebdb59a509692a390.plex.direct:19765 local: False token: CX5W sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: Connection: https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400 local: True token: CX5W sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: Parsed resource from plex.tv: type:None clientIdentifier:1978cdd77b474892-com-plexapp-android name:b’Chromecast’ product:b’Plex for Android (TV)’ provides:b’player,pubsub-player,controller’
INFO : script.plex: API: DEBUG: Connection: http://192.168.50.26:32500 local: True token: None sources: MYPLEX state: unknown
INFO : script.plex: API: DEBUG: Merged ‘SERVERNAME’
INFO : script.plex: API: Updating reachability for preferred server: force=True
INFO : script.plex: API: Updating reachability for ‘SERVERNAME’: conns=4, allowFallback=False
INFO : script.plex: API: DEBUG: Skip reachability test for Connection: https://176-20-129-62.381a70a248cf453ebdb59a509692a390.plex.direct:19765 local: False token: CX5W sources: MYPLEX state: reachable (checked 6.062037944793701 secs ago)
INFO : script.plex: API: DEBUG: Skip reachability test for Connection: https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400 local: True token: CX5W sources: MYPLEX state: reachable (checked 6.090210199356079 secs ago)
INFO : script.plex: API: DEBUG: Skip reachability test for Connection: http://192.168.20.47:32400 local: True token: CX5W sources: MYPLEX state: insecure_untested (checked 6.166677713394165 secs ago)
INFO : script.plex: API: DEBUG: Skip reachability test for Connection: http://WAN IP:19765 local: False token: CX5W sources: MYPLEX state: insecure_untested (checked 6.158190011978149 secs ago)
INFO : script.plex: API: DEBUG: Timer <Callable:(bound method PlexServerManager.onDeferUpdateReachabilityTimer of <plexnet.plexservermanager.PlexServerManager object at 0xdaacdcd0)>: STARTED
INFO : script.plex: API: Defer update reachability for all devices a few seconds: GDMactive=True
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/library/?X-Plex-Token=
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/library/sections?X-Plex-Token=
INFO : script.plex: BGThreader: (queue.0:worker.0): Active
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs?X-Plex-Token=
INFO : script.plex: BGThreader: (queue.0:worker.1): Active
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/playlists/all?playlistType=audio&includeMarkers=1&X-Plex-Container-Size=10&X-Plex-Container-Start=0&X-Plex-Token=
INFO : script.plex: BGThreader: (queue.0:worker.2): Active
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/22?X-Plex-Token=
INFO : script.plex: BGThreader: (queue.0:worker.3): Active
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/19?X-Plex-Token=
INFO : script.plex: BGThreader: (queue.0:worker.4): Active
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/18?X-Plex-Token=
INFO : script.plex: BGThreader: (queue.0:worker.5): Active
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/10?X-Plex-Token=
INFO : script.plex: BGThreader: (queue.0:worker.6): Active
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/2?X-Plex-Token=
INFO : script.plex: BGThreader: (queue.0:worker.7): Active
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/14?X-Plex-Token=
INFO : script.plex: Cron: Receiver added: <lib.windows.home.HomeWindow object at 0xd80d6db0>
INFO : script.plex: Showing hubs - Section: None - Update: False
INFO : script.plex: HUB: home.continue home.continue
INFO : script.plex: HUB: home.ondeck home.ondeck
INFO : script.plex: HUB: home.movies.recent home.movies.recent
INFO : script.plex: HUB: home.television.recent home.television.recent
INFO : script.plex: HUB: home.music.recent home.music.recent
INFO : script.plex: HUB: home.photos.recent home.photos.recent
INFO : script.plex: HUB: home.videos.recent home.videos.recent
INFO : script.plex: HUB: home.playlists home.playlists
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/20?X-Plex-Token=
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/16?X-Plex-Token=
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/15?X-Plex-Token=****
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/11?X-Plex-Token=****
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/9?X-Plex-Token=****
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/hubs/sections/8?X-Plex-Token=****
INFO : script.plex: BGThreader (queue.0:worker.2): Idle
INFO : script.plex: BGThreader (queue.0:worker.0): Idle
INFO : script.plex: BGThreader (queue.0:worker.7): Idle
INFO : script.plex: BGThreader (queue.0:worker.3): Idle
INFO : script.plex: API: Updating reachability for all devices: force=True
INFO : script.plex: API: Updating reachability for ‘SERVERNAME’: conns=4, allowFallback=False
INFO : script.plex: API: DEBUG: Skip reachability test for Connection: https://176-20-129-62.381a70a248cf453ebdb59a509692a390.plex.direct:19765 local: False token: ****CX5W sources: MYPLEX state: reachable (checked 7.070728540420532 secs ago)
INFO : script.plex: API: DEBUG: Skip reachability test for Connection: https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400 local: True token: ****CX5W sources: MYPLEX state: reachable (checked 7.09890079498291 secs ago)
INFO : script.plex: API: DEBUG: Skip reachability test for Connection: http://192.168.20.47:32400 local: True token: ****CX5W sources: MYPLEX state: insecure_untested (checked 7.175368309020996 secs ago)
INFO : script.plex: API: DEBUG: Skip reachability test for Connection: http://WAN IP:19765 local: False token: CX5W sources: MYPLEX state: insecure_untested (checked 7.1668806076049805 secs ago)
INFO : script.plex: API: DEBUG: Timer <Callable:(bound method PlexServerManager.onDeferUpdateReachabilityTimer of <plexnet.plexservermanager.PlexServerManager object at 0xdaacdcd0)>: FINISHED
INFO : script.plex: BGThreader (queue.0:worker.6): Idle
INFO : script.plex: API: GET https://192-168-20-47.381a70a248cf453ebdb59a509692a390.plex.direct:32400/playlists/all?playlistType=video&includeMarkers=1&X-Plex-Container-Size=10&X-Plex-Container-Start=0&X-Plex-Token=
INFO : script.plex: BGThreader (queue.0:worker.1): Idle
INFO : script.plex: BGThreader (queue.0:worker.4): Idle
INFO : script.plex: BGThreader (queue.0:worker.5): Idle

sam_nazarko · 6 January 2022 04:45

Can you please post full debug logs via My OSMC?

Sam

MAS · 6 January 2022 07:36

Thanks for your help

https://paste.osmc.tv/bagukevola

Error recreated at 8:26. In the bottom of the log.

Ainsley · 8 January 2022 14:07

Can you test if these crashes only happen when you play a file with Dolby TrueHD (Atmos) audio? Also test a 1080p file with these audio formats please. If so, try enabling Audio passthrough in the audio settings. Additionally enable TrueHD passthrough. If your TV/AVR supports decoding TrueHD audio, you should enable these settings anyway. Check this.

@sam_nazarko Just out of the blue I’d guess it’s still this. I assume the Plex add-on always uses the seek method that is usually only used when skipping chapters, because when I tested the Plex add-on with TrueHD passthrough disabled, I was also getting a sad face like the OP described here.

MAS · 8 January 2022 19:45

Setting TrueHD passtroough to enable solved the problem. thanx for your help guys

/Martin