Post the July update - 4k HDR Content not identified by my Samsung 4K HDR TV

Help and Support Vero 4K / Vero 4K +
1

@sam_nazarko As requested creating a new thread…

Issue:
Post July update all of my HDR content stop working and my Samsung TV not giving me the message that HDR Content playing.

Why issue with July update related to HDR:
I got one other Vero 4K box on old FW (June) and when playing with same TV, Samsung TV display message coming as “HDR Content playing”

TV Details:
SAMSUNG SUHD TV - KS8000 - 60’’
Link:All TVs | Shop our Best Smart TVs | Samsung US

More Observations:

  • My 4k / 4k HDR / 2K videos playing but main issue is my Samsung TV not identifying the HDR content post this update.
  • I did add the below line and reboot but no luck…
    echo '444,10bit' > /sys/class/amhdmitx/amhdmitx0/attr
  • All HDR content post the update very dull in the screen and not showing the correct colour space what it used to.

Troubleshooting Help:

When a video playing what commands will help me to identify below cases as I can play around and compare.

  1. HDMI resolution (2k or 4K)
  2. File bits (8bit or 10bit)
  3. Refresh rate
    4.HDR content playing or not

Please help with above…

More Logs:
`osmc@MbrVERO4K:~$ cat /sys/class/amhdmitx/amhdmitx0/attr
444,10bit’

osmc@MbrVERO4K:~$ cat /proc/version Linux version 3.14.29-28-osmc (root@vero3-db) (gcc version 4.9.2 (Debian/Linaro 4.9.2-10) ) #1 SMP Tue Aug 1 00:00:14 UTC 2017 osmc@MbrVERO4K:~$

Debug Log:
http://paste.osmc.io/emazapaniq.hs

Media Info:

File: /Volumes/4K_Content/4K Tv Shows/Planet Earth II/Season 01/Planet Earth II S01E01 HEVC 2160p UHD BluRay HDR DTSHD5.1-DDR.mkv
Size: 14.29 GB
Format: Matroska/WebM file format
Chapters count: 6
Stream count: 9
Duration: 00:58:35
Bit rate: 34918 kb/s
Meta info:
creation_time: 2017-04-09 02:30:46

Stream 0
Type: video
Codec: Unknown codec
Width: 3840
Height: 2160
Sample aspect ratio: 1:1
Display aspect ratio: 16:9
Frame rate: 25 fps
Default: YES
Meta info:
BPS: 29351383
NUMBER_OF_BYTES-eng: 11189481347
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 29351383
_STATISTICS_WRITING_APP-eng: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-04-09 02:30:46
DURATION: 00:50:49.800000000
NUMBER_OF_FRAMES: 76245
NUMBER_OF_FRAMES-eng: 76245
_STATISTICS_WRITING_APP: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
language: eng
DURATION-eng: 00:50:49.800000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-04-09 02:30:46
NUMBER_OF_BYTES: 11189481347

Stream 1
Type: audio
Codec: dca
Codec profile: DTS-HD MA
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 6
Default: YES
Meta info:
BPS: 3319554
NUMBER_OF_BYTES-eng: 1265436480
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 3319554
_STATISTICS_WRITING_APP-eng: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-04-09 02:30:46
DURATION: 00:50:49.654000000
NUMBER_OF_FRAMES: 285905
title: DTS-HD MA 5.1 @ 3320 kbps - Blu-ray GER
NUMBER_OF_FRAMES-eng: 285905
_STATISTICS_WRITING_APP: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
language: eng
DURATION-eng: 00:50:49.654000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-04-09 02:30:46
NUMBER_OF_BYTES: 1265436480

Stream 2
Type: audio
Codec: dca
Codec profile: DTS-HD MA
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 6
Meta info:
BPS: 3560350
NUMBER_OF_BYTES-eng: 1357229652
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 3560350
_STATISTICS_WRITING_APP-eng: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-04-09 02:30:46
DURATION: 00:50:49.654000000
NUMBER_OF_FRAMES: 285905
title: DTS-HD MA 5.1 @ 3560 kbps - AVO, OMiCRON
NUMBER_OF_FRAMES-eng: 285905
_STATISTICS_WRITING_APP: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
language: rus
DURATION-eng: 00:50:49.654000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-04-09 02:30:46
NUMBER_OF_BYTES: 1357229652

Stream 3
Type: audio
Codec: dca
Codec profile: DTS-HD MA
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 6
Meta info:
BPS: 3780768
NUMBER_OF_BYTES-eng: 1441254364
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 3780768
_STATISTICS_WRITING_APP-eng: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-04-09 02:30:46
DURATION: 00:50:49.654000000
NUMBER_OF_FRAMES: 285905
title: DTS-HD MA 5.1 @ 3840 kbps - Blu-ray GER
NUMBER_OF_FRAMES-eng: 285905
_STATISTICS_WRITING_APP: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
language: ger
DURATION-eng: 00:50:49.654000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-04-09 02:30:46
NUMBER_OF_BYTES: 1441254364

Stream 4
Type: audio
Codec: ac3
Bit rate: 192 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 2
Meta info:
BPS: 192000
NUMBER_OF_BYTES-eng: 84360960
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 192000
_STATISTICS_WRITING_APP-eng: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-04-09 02:30:46
DURATION: 00:58:35.040000000
NUMBER_OF_FRAMES: 109845
title: ITA
NUMBER_OF_FRAMES-eng: 109845
_STATISTICS_WRITING_APP: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
language: ita
DURATION-eng: 00:58:35.040000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-04-09 02:30:46
NUMBER_OF_BYTES: 84360960

Stream 5
Type: subtitle
Codec: Unknown codec
Meta info:
BPS: 44
NUMBER_OF_BYTES-eng: 16759
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 44
_STATISTICS_WRITING_APP-eng: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-04-09 02:30:46
DURATION: 00:50:03.640000000
NUMBER_OF_FRAMES: 354
title: Blu-ray UK
NUMBER_OF_FRAMES-eng: 354
_STATISTICS_WRITING_APP: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
language: eng
DURATION-eng: 00:50:03.640000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-04-09 02:30:46
NUMBER_OF_BYTES: 16759

Stream 6
Type: subtitle
Codec: Unknown codec
Default: YES
Meta info:
BPS: 15
NUMBER_OF_BYTES-eng: 6627
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 15
_STATISTICS_WRITING_APP-eng: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-04-09 02:30:46
DURATION: 00:58:27.946000000
NUMBER_OF_FRAMES: 144
title: ITA - Forced
NUMBER_OF_FRAMES-eng: 144
_STATISTICS_WRITING_APP: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
language: ita
DURATION-eng: 00:58:27.946000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-04-09 02:30:46
NUMBER_OF_BYTES: 6627

Stream 7
Type: subtitle
Codec: dvdsub
Meta info:
BPS: 4449
NUMBER_OF_BYTES-eng: 1928721
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 4449
_STATISTICS_WRITING_APP-eng: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-04-09 02:30:46
DURATION: 00:57:47.912000000
NUMBER_OF_FRAMES: 467
NUMBER_OF_FRAMES-eng: 467
_STATISTICS_WRITING_APP: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
language: eng
DURATION-eng: 00:57:47.912000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-04-09 02:30:46
NUMBER_OF_BYTES: 1928721

Stream 8
Type: subtitle
Codec: Unknown codec
Meta info:
BPS: 56
NUMBER_OF_BYTES-eng: 24568
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 56
_STATISTICS_WRITING_APP-eng: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-04-09 02:30:46
DURATION: 00:58:27.946000000
NUMBER_OF_FRAMES: 532
NUMBER_OF_FRAMES-eng: 532
_STATISTICS_WRITING_APP: mkvmerge v10.0.0 (‘To Drown In You’) 64bit
language: ita
DURATION-eng: 00:58:27.946000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-04-09 02:30:46
NUMBER_OF_BYTES: 24568

2

Hi

If you can follow the suggestions in this thread: 10bits support problem - #7 by sam_nazarko

and put them in a reply here, that will narrow down your issue

3

Maybe a far fetch, but it might be the solution in your case.

Did you update your Samsung TV to version 1180 recently or have auto-update on?
Because in that update they disabled the notification bar “HDR content displaying”.
Their forums are littered with complaints about this issue since version 1180.5

If you press the “info” on your remote, you can still see what is currently being played in what resolution and if it’s HDR.
Rollback to 1160.* and you should be okay.

1 Like
4

That’s useful to know – I’m sure it will come up again in the future.

It seems Samsung are certainly not frightened to change things: they did something similar a few months ago which broke CEC and sent us on a wild goose chase

1 Like
5

@Numiah You are 100% correct. My TV on latest FW as my TV set to auto update and same TV in Rumpus room with with another VERO 4K on older FW as I don’t have auto update.

I followed your instructions and I can confirm it’s TV related and I am glade we found the issue without going in to details.

Also with dull colours again it’s related to FW as i check each setttings and it seems to be FW updated TV having engergy savings in Medium as other TV have it as off.

Making this as resolved…

Also how can I write on the Samsung forum and do you have a link?

6

This is the first thing I stumbled upon when searching in my browsing history.
https://us.community.samsung.com/t5/TVs/1180-5-fixed-everything/td-p/120948
Glad to be of any help to both you and the Vero team.

I love my 4k to the max. It’s my absolute favorite media player.

2 Likes
7

Hi Guys

One more question… What command I can use to check if VERO4K sending 8bit or 10bit content to my TV?

8

Hi

I believe you also PM’ed me this.

If you set the output to 10-bit in rc.local then it will send a 10-bit signal.

Sam

9

Sorry @sam_nazarko for duplicate comms. Given you are busy though of getting the answer from someone else.

BTW Yes I do have the rc.local updated and this means all files will send 10bit content or only the files that support? Any specific command I use to double check?

10

That’s it.

If you set that option, the hdmitx will send a 10-bit signal for all content, including 8-bit content.
Some displays will tell you this, but not sure if your set will

Sam

11

21 posts were split to a new topic: HDR content on Yamaha AVR and Samsung TV