Remote control not registering some button presses

Help and Support Vero V
1

Hi all, hello Sam

Loving the Vero V and the ongoing support and updates!

I do have one issue though, that I’ve been living with since the beginning but for which I finally getting around to posting : it would seem that at times button presses are not acknowledged. It’s not just the one button, it can happen to any one. Sometimes I can press 4-5 and nothing will happen. Another button will instantly work and coming back to the other problematic button then works fine.

I vaguely remember reading up on some remote issues before purchasing the V ; I wonder if this could be what I am experiencing.

How should I go about solving this? It’s the only thing that I miss from my Vero4k+ which was flawless there.

Many thanks for the advice.

2

Sounds like you might need a new remote receiver. This has since been resolved.

Get in touch with me via sales@osmc.tv with your order number and confirm your address is the same (or the new one) if it’s changed and I will send you a new receiver free of charge.

3

Ah superb, glad to hear it’s an easy fix anyway. It has been manageable but annoying at times.
I’ll get in touch via email, many thanks.

4

We will get it sorted. I probably won’t be able to reply until Monday but will have a new receiver sent to you by then.

When you get it, hold Home and OK buttons to repair the remote with the new dongle.