Remote control not registering some button presses

Help and Support Vero V
1

Hi

I found that I have same problem as was written here 101991

but I ordered my Vero V at rpishop.cz

what is the best way to solve it?

thanks for reply

2

When did you order the device? We solved this problem some time ago.

Do you have any USB equipment attached?

Are you using the built in WiFi / Bluetooth?

Sam

3
  • I’ve made order 27.3.2024
  • around month I am using USB DAC as soundcard, but if I remember it correctly, this issue was without USB attached
  • not using wifi nor bluetooth
4

Is the soundcard USB3 based?

Can you provide the date on the warranty card?

5

hi - I’m also having the same issue with Vero V. Ordered directly from your site about 2 months back. Since day 1 about 15% of my button presses don’t register and I have to try 2-3x for it to work. I’m less than 6ft away from the device and have direct line of sight.
I have a 4 bay, hard drive caddy hooked up via the USB3 port. I had the same caddy hooked up to my Vero 4k which I had for 7 years and didn’t have this issue. I’m also using built-in WiFi (no network cable/LAN, port is disabled in settings)

I’ll try to switch over to the USB 2 port and see if issue persists or improves. But in the mean time are there any troubleshooting steps you’d like me to follow?

[Order #61150] (April 28, 2024)

6

This would ship with an updated dongle, so shouldn’t be the same problem. You could see: Improving remote performance - Vero V - OSMC.

Vero 4K doesn’t feature a USB3 port.

7

I dont think so, but I have it connected to USB2 on VeroV, (Topping e30 ii)

it is 30 AUG 2023

8

If you contact support@osmc.tv we can send you a new receiver

9

Hi, I am writing update on this remote issue

I got USB dongle, connected to USB3 port, it worked fine until yesterday. It seems USB3 port is gone, dongle (or something else connected to that USB3 port) is not working. USB2 port still working fine (there is external soundcard connected).

Is there some posibility that USB3 is gone because of SW update? Because if it is HW issue i am without remote :slight_smile:

10

Hi, the fastest way is to contact the seller first (rpishop.cz), since they handle warranty/RMA for your order.

In your message, include:

  • Order number + purchase date

  • Serial number of the Vero V

  • Clear description of the issue (mention it matches case 101991)

  • Photos/video if possible

  • What troubleshooting you already tried

If the seller can’t resolve it, then contact the manufacturer support and share the same details plus your seller conversation. This usually gets the quickest resolution

12

Hi

I am not sure what you mean, I already resolved remote control issue and I got USB remote dongle.

but now USB3 port, where dongle is connected is completely gone (not working), so I dont have free USB port for connecting remote controller dongle anymore