Remote control stopped working

Help and Support Vero 4K / Vero 4K +
1

Hello,

my OSMC remote (bought in 2017) for the vero4k stopped also working some weeks ago. I replaced the battery and tried to repair the device as it is described here. The remote shows a blue LED blinking, when I press a button. But I’m not able to bring it into the pairing mode (the LEDs stop blinking the second I stop pressing the buttons). So I’m not able to re-pair the remote.

When I re-plug-in the USB receiver I see those lines in the log, don’t know if they are meaningful?

Sep 22 20:33:38 fernseher kernel: usb 1-1: new low-speed USB device number 4 using xhci-hcd
Sep 22 20:33:39 fernseher kernel: usb 1-1: New USB device found, idVendor=2252, idProduct=1037
Sep 22 20:33:39 fernseher kernel: usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Sep 22 20:33:39 fernseher kernel: usb 1-1: Product: USB Keyboard Mouse
Sep 22 20:33:39 fernseher kernel: usb 1-1: Manufacturer: HBGIC Technology Co., Ltd.
Sep 22 20:33:39 fernseher kernel: input: HBGIC Technology Co., Ltd. USB Keyboard Mouse as /devices/platform/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-1/1-1:1.0/0003:2252:1037.0005/input/input16
Sep 22 20:33:39 fernseher kernel: hid-generic 0003:2252:1037.0005: input,hidraw0: USB HID v1.10 Keyboard [HBGIC Technology Co., Ltd. USB Keyboard Mouse] on usb-xhci-hcd.0.auto-1/input0
Sep 22 20:33:39 fernseher kernel: input: HBGIC Technology Co., Ltd. USB Keyboard Mouse as /devices/platform/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-1/1-1:1.1/0003:2252:1037.0006/input/input17
Sep 22 20:33:39 fernseher kernel: hid-generic 0003:2252:1037.0006: input,hidraw1: USB HID v1.10 Mouse [HBGIC Technology Co., Ltd. USB Keyboard Mouse] on usb-xhci-hcd.0.auto-1/input1
Sep 22 20:33:39 fernseher systemd-udevd[6949]: event5: Failed to call EVIOCSKEYCODE with scan code 0x7004a, and key code 1: Invalid argument
Sep 22 20:33:39 fernseher systemd-udevd[6948]: event4: Failed to call EVIOCSKEYCODE with scan code 0x10084, and key code 180: Invalid argument
Sep 22 20:33:39 fernseher systemd-udevd[6948]: event4: Failed to call EVIOCSKEYCODE with scan code 0xc0060, and key code 179: Invalid argument
Sep 22 20:33:39 fernseher systemd-udevd[6949]: event5: Process '/usr/bin/evrepeat -d 750 -p 80 /dev/input/event5' failed with exit code 1.
Sep 22 20:33:39 fernseher systemd-logind[2426]: Watching system buttons on /dev/input/event5 (HBGIC Technology Co., Ltd. USB Keyboard Mouse)
Sep 22 20:33:39 fernseher systemd-logind[2426]: Watching system buttons on /dev/input/event4 (HBGIC Technology Co., Ltd. USB Keyboard Mouse)

Plugging the USB-receiver into another linux computer, I get the following (and more), but still no keypress from the remote is reaching the computer:

Sep 22 20:19:39 thomas-laptop kernel: input: HBGIC Technology Co., Ltd. USB Keyboard Mouse as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.0/0003:2252:1037.0003/input/input17
Sep 22 20:19:39 thomas-laptop kernel: hid-generic 0003:2252:1037.0003: input,hidraw0: USB HID v1.10 Keyboard [HBGIC Technology Co., Ltd. USB Keyboard Mouse] on usb-0000:00:1a.0-1.6/input0
Sep 22 20:19:39 thomas-laptop kernel: input: HBGIC Technology Co., Ltd. USB Keyboard Mouse as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.1/0003:2252:1037.0004/input/input18
Sep 22 20:19:39 thomas-laptop kernel: input: HBGIC Technology Co., Ltd. USB Keyboard Mouse Consumer Control as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.1/0003:2252:1037.0004/input/input19
Sep 22 20:19:39 thomas-laptop kernel: input: HBGIC Technology Co., Ltd. USB Keyboard Mouse System Control as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.1/0003:2252:1037.0004/input/input20
Sep 22 20:19:39 thomas-laptop kernel: hid-generic 0003:2252:1037.0004: input,hidraw1: USB HID v1.10 Mouse [HBGIC Technology Co., Ltd. USB Keyboard Mouse] on usb-0000:00:1a.0-1.6/input1

Any idea what to do?

Best,
silberzwiebel

P.S.: I wrote the same post over here in this pretty old and already resolved thread but didn’t receive a response so far. Sorry for crossposting!

2

The logs look good (show dongle is being detected).

To clarify with pairing: are you holding Home and OK buttons for a few seconds?

When you press a button on the remote, do you see a short blink or a long blink?

Sam

3

Yes, I’m holding Home+OK for a few seconds. The LED is flashing as long as I press the two buttons but stops flashing when I stop pressing the buttons.

Hard to say without a relation to what is short and what is long. I’d say it’s a short blink (less than one second).

4

Try pairing in another remote, otherwise it looks like the dongle has stopped working.

5

Hmm, I don’t have another remote. At least no remote I know that is able to pair to a USB dongle.

Any other way to test the dongle?

Is there any warranty on the remote + dongle (bought in 2017)?
Otherwise I’d need to look for a replacement.

6

After this time unfortunately not

7

Last try just to confirm this remote is broken: Try to connect it to a Windows PC as described here.

8

Thanks. I tried that, too, but with no success. So it seems that the remote is broken. :confused: