Remote failure: USB disconnects

[anardog]

Hello!

My Vero4k remote stopped working. I thought it might be the battery, so I went out and got a new battery, but that didn’t change anything. The little blue light can be seen activating when you press buttons.

I connected to the Vero and looked through the journal to see what was going on, and I found these messages:

May 11 21:06:13 petitbox kernel: usb 1-2: USB disconnect, device number 7
May 11 21:06:14 petitbox kernel: usb 1-2: new low-speed USB device number 8 using xhci-hcd
May 11 21:06:14 petitbox kernel: usb 1-2: New USB device found, idVendor=2017, idProduct=1688
May 11 21:06:14 petitbox kernel: usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
May 11 21:06:14 petitbox kernel: usb 1-2: Product: USB Keyboard Mouse
May 11 21:06:14 petitbox kernel: usb 1-2: Manufacturer: OSMC Remote Controller 
May 11 21:06:14 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.0/0003:2017:1688.0005/input/input14
May 11 21:06:14 petitbox kernel: hid-generic 0003:2017:1688.0005: input,hidraw0: USB HID v1.10 Keyboard [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input0
May 11 21:06:14 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.1/0003:2017:1688.0006/input/input15
May 11 21:06:14 petitbox kernel: hid-generic 0003:2017:1688.0006: input,hidraw1: USB HID v1.10 Mouse [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input1
May 11 21:06:14 petitbox kernel: input: eventlircd as /devices/virtual/input/input17
May 11 21:06:42 petitbox kernel: usb 1-2: USB disconnect, device number 8
May 11 21:06:43 petitbox kernel: usb 1-2: new low-speed USB device number 9 using xhci-hcd
May 11 21:06:43 petitbox kernel: usb 1-2: New USB device found, idVendor=2017, idProduct=1688
May 11 21:06:43 petitbox kernel: usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
May 11 21:06:43 petitbox kernel: usb 1-2: Product: USB Keyboard Mouse
May 11 21:06:43 petitbox kernel: usb 1-2: Manufacturer: OSMC Remote Controller 
May 11 21:06:43 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.0/0003:2017:1688.0007/input/input18
May 11 21:06:43 petitbox kernel: hid-generic 0003:2017:1688.0007: input,hidraw0: USB HID v1.10 Keyboard [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input0
May 11 21:06:43 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.1/0003:2017:1688.0008/input/input19
May 11 21:06:43 petitbox kernel: hid-generic 0003:2017:1688.0008: input,hidraw1: USB HID v1.10 Mouse [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input1
May 11 21:06:44 petitbox kernel: input: eventlircd as /devices/virtual/input/input21
May 11 21:06:45 petitbox kernel: usb 1-2: USB disconnect, device number 9
May 11 21:06:47 petitbox kernel: usb 1-2: new low-speed USB device number 10 using xhci-hcd
May 11 21:06:47 petitbox kernel: usb 1-2: New USB device found, idVendor=2017, idProduct=1688
May 11 21:06:47 petitbox kernel: usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
May 11 21:06:47 petitbox kernel: usb 1-2: Product: USB Keyboard Mouse
May 11 21:06:47 petitbox kernel: usb 1-2: Manufacturer: OSMC Remote Controller 
May 11 21:06:47 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.0/0003:2017:1688.0009/input/input22
May 11 21:06:47 petitbox kernel: hid-generic 0003:2017:1688.0009: input,hidraw0: USB HID v1.10 Keyboard [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input0
May 11 21:06:47 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.1/0003:2017:1688.000A/input/input23
May 11 21:06:47 petitbox kernel: hid-generic 0003:2017:1688.000A: input,hidraw1: USB HID v1.10 Mouse [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input1
May 11 21:06:47 petitbox kernel: usb 1-2: USB disconnect, device number 10
May 11 21:06:51 petitbox kernel: usb 1-2: new low-speed USB device number 11 using xhci-hcd
May 11 21:06:51 petitbox kernel: usb 1-2: New USB device found, idVendor=2017, idProduct=1688
May 11 21:06:51 petitbox kernel: usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
May 11 21:06:51 petitbox kernel: usb 1-2: Product: USB Keyboard Mouse
May 11 21:06:51 petitbox kernel: usb 1-2: Manufacturer: OSMC Remote Controller 
May 11 21:06:51 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.0/0003:2017:1688.000B/input/input24
May 11 21:06:51 petitbox kernel: hid-generic 0003:2017:1688.000B: input,hidraw0: USB HID v1.10 Keyboard [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input0
May 11 21:06:51 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.1/0003:2017:1688.000C/input/input25
May 11 21:06:51 petitbox kernel: hid-generic 0003:2017:1688.000C: input,hidraw1: USB HID v1.10 Mouse [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input1
May 11 21:06:51 petitbox kernel: input: eventlircd as /devices/virtual/input/input27
May 11 21:06:54 petitbox kernel: usb 1-2: USB disconnect, device number 11
May 11 21:06:56 petitbox kernel: usb 1-2: new low-speed USB device number 12 using xhci-hcd
May 11 21:06:56 petitbox kernel: usb 1-2: New USB device found, idVendor=2017, idProduct=1688
May 11 21:06:56 petitbox kernel: usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
May 11 21:06:56 petitbox kernel: usb 1-2: Product: USB Keyboard Mouse
May 11 21:06:56 petitbox kernel: usb 1-2: Manufacturer: OSMC Remote Controller 
May 11 21:06:56 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.0/0003:2017:1688.000D/input/input28
May 11 21:06:56 petitbox kernel: hid-generic 0003:2017:1688.000D: input,hidraw0: USB HID v1.10 Keyboard [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input0
May 11 21:06:56 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.1/0003:2017:1688.000E/input/input29
May 11 21:06:56 petitbox kernel: hid-generic 0003:2017:1688.000E: input,hidraw1: USB HID v1.10 Mouse [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input1
May 11 21:06:56 petitbox kernel: input: eventlircd as /devices/virtual/input/input30
May 11 21:06:56 petitbox kernel: usb 1-2: USB disconnect, device number 12
May 11 21:06:57 petitbox kernel: usb 1-2: new low-speed USB device number 13 using xhci-hcd
May 11 21:06:57 petitbox kernel: usb 1-2: New USB device found, idVendor=2017, idProduct=1688
May 11 21:06:57 petitbox kernel: usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
May 11 21:06:57 petitbox kernel: usb 1-2: Product: USB Keyboard Mouse
May 11 21:06:57 petitbox kernel: usb 1-2: Manufacturer: OSMC Remote Controller 
May 11 21:06:57 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.0/0003:2017:1688.000F/input/input32
May 11 21:06:57 petitbox kernel: hid-generic 0003:2017:1688.000F: input,hidraw0: USB HID v1.10 Keyboard [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input0
May 11 21:06:57 petitbox kernel: input: OSMC Remote Controller  USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.1/0003:2017:1688.0010/input/input33
May 11 21:06:57 petitbox kernel: hid-generic 0003:2017:1688.0010: input,hidraw1: USB HID v1.10 Mouse [OSMC Remote Controller  USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input1
May 11 21:06:57 petitbox kernel: input: eventlircd as /devices/virtual/input/input34

I tried to reboot, tried unplugging the usb dongle, and plugging it into a different port, but the same results.

I asked my friend, who also has a Vero4k+ to try my USB dongle and remote, to see if it works on h his device. He plugged it in, and the entire Vero hung while it was plugged in. The GUI would just spin, and be unresponsive to the remote. He then unplugged my USB dongle, plugged his in, and everything worked again. He also tried to use the remote, with his dongle, and it did not work.

Any ideas of other things to try, or to check? Thanks!

[sam_nazarko]

If you swap the dongles, you need to initiate a re-pairing process, by holding Home and OK.

[anarcat]

I am not sure i understand how that works - can any remote pair with any dongle?

[anarcat]

I have tried to plug @anardog’s remote and dongle in my device and i can reproduce their problem: the dongle is detected fine but as soon as i hit a button on the remote, the dongle disconnects and reconnects, making the entire thing totally useless. So it’s not something specific to @anardog’s Vero. I suspect their dongle or remote might be screwed up.

I am not sure how to diagnose this further, considering I do not understand if I can pair their dongle with my remote or my dongle with their remote… I tried holding “OK” and “Home” together, but that doesn’t seem to do anything… How long do I need to hold that anyways?

Any further tips?

[sam_nazarko]

Any OSMC dongle (of the same remote revision) can pair with any OSMC remote.
But you can only pair one remote with one dongle at any one time. This allows operation in close proximity without interference.

@anarcat

I tried holding “OK” and “Home” together, but that doesn’t seem to do anything… How long do I need to hold that anyways?

Unplug the problematic dongle
Plug in known working dongle (at least known and working with your remote)

Hold Home and OK and you will get a solid blue light for a few seconds until the remote is paired. Remove the battery from your remote when you attempt this process

I suspect the dongle would be the issue rather than the remote

Sam

[JimKnopf]

There is also a wiki article which might provide some help for you:

Pairing the Original Black OSMC RF Remote Control with a Pi/Vero2/4k/4k+

See pictures attached to get the remote control LED location and buttons to use: Remove the small USB RF remote receiver from Pi/Vero, keep the Pi/Vero powered. Hold Home and OK button for around 5 seconds until the blue LED starts glowing. (The blue LED might stop glowing once you release the buttons; that’s OK, the remote control is still in pairing mode.) Plug in the USB receiver to the Pi/Vero and the LED should flash 3 times within some seconds, indicating successful pairing. J…

[anarcat]

excellent! holding the OK and Home buttons long enough does light up the blue LED as @anardog explained, and I can reproduce the problem with my remote and their dongle, which probably means the dongle is faulty.

thanks for the references!

[sam_nazarko]

Yes — sounds like the dongle needs replacing.

[anardog]

How do I go about replacing the dongle?

[sam_nazarko]

Contact support@osmc.tv

[Pascal147]

Hello,

this looks like the same problem I am having with my remote. It suddenly stopped working. I see the same behaviour in my logs:

https://paste.osmc.tv/gequrozavu

I tried to repair the remote but if I hold the home and ok button the light will shine blue (not blink). I reconnect the dongle to the vero but the remote never blinks 3 times indicating it paired.

I also tried the dongle on my window 10 laptop and here it will see the dongle but as soon as I press a button on the remote the dongle disconnects from the laptop. So the only thing I can say that at least the dongle reacts to the remote.

Can anyone confirm this is problem with the dongle?

from the logs:
Jan 18 11:52:50 Vero4K kernel: usb 1-2: new low-speed USB device number 2 using xhci-hcd
Jan 18 11:52:50 Vero4K kernel: usb 1-2: New USB device found, idVendor=2017, idProduct=1688
Jan 18 11:52:50 Vero4K kernel: usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jan 18 11:52:50 Vero4K kernel: usb 1-2: Product: USB Keyboard Mouse
Jan 18 11:52:50 Vero4K kernel: usb 1-2: Manufacturer: OSMC Remote Controller
Jan 18 11:52:50 Vero4K kernel: input: OSMC Remote Controller USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.0/0003:2017:1688.0001/input/input6
Jan 18 11:52:50 Vero4K kernel: hid-generic 0003:2017:1688.0001: input,hidraw0: USB HID v1.10 Keyboard [OSMC Remote Controller USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input0
Jan 18 11:52:50 Vero4K kernel: input: OSMC Remote Controller USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.1/0003:2017:1688.0002/input/input7
Jan 18 11:52:50 Vero4K kernel: hid-generic 0003:2017:1688.0002: input,hidraw1: USB HID v1.10 Mouse [OSMC Remote Controller USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input1
Jan 18 11:52:50 Vero4K kernel: input: eventlircd as /devices/virtual/input/input9
Jan 18 11:52:57 Vero4K performance_tuner[346]: /: 11.3 GiB (12150091776 bytes) trimmed
Jan 18 11:53:03 Vero4K kernel: usb 1-2: USB disconnect, device number 2
Jan 18 11:53:05 Vero4K kernel: usb 1-2: new low-speed USB device number 3 using xhci-hcd
Jan 18 11:53:05 Vero4K kernel: usb 1-2: New USB device found, idVendor=2017, idProduct=1688
Jan 18 11:53:05 Vero4K kernel: usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jan 18 11:53:05 Vero4K kernel: usb 1-2: Product: USB Keyboard Mouse
Jan 18 11:53:05 Vero4K kernel: usb 1-2: Manufacturer: OSMC Remote Controller
Jan 18 11:53:05 Vero4K kernel: input: OSMC Remote Controller USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.0/0003:2017:1688.0003/input/input10
Jan 18 11:53:05 Vero4K kernel: hid-generic 0003:2017:1688.0003: input,hidraw0: USB HID v1.10 Keyboard [OSMC Remote Controller USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input0
Jan 18 11:53:05 Vero4K kernel: input: OSMC Remote Controller USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-2/1-2:1.1/0003:2017:1688.0004/input/input11
Jan 18 11:53:05 Vero4K kernel: hid-generic 0003:2017:1688.0004: input,hidraw1: USB HID v1.10 Mouse [OSMC Remote Controller USB Keyboard Mouse] on usb-xhci-hcd.0.auto-2/input1
Jan 18 11:53:05 Vero4K kernel: input: eventlircd as /devices/virtual/input/input13
Jan 18 11:53:08 Vero4K kernel: usb 1-2: USB disconnect, device number 3
Jan 18 11:53:09 Vero4K kernel: usb 1-2: new low-speed USB device number 4 using xhci-hcd
Jan 18 11:53:09 Vero4K kernel: usb 1-2: New USB device found, idVendor=2017, idProduct=1688
Jan 18 11:53:09 Vero4K kernel: usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jan 18 11:53:09 Vero4K kernel: usb 1-2: Product: USB Keyboard Mouse

[darwindesign]

@Pascal147

Can anyone confirm this is problem with the dongle?

It would appear to be. I would try plugging it into the other USB port and if the behavior is the same send an email to support@osmc.tv and inquire about a replacement dongle.

[Pascal147]

@darwindesign Thanks for the info. I already tried the dongle on both USB ports. I also tried it on a Raspberry Pi running OSMC but all with the same result. I think I will take your advice and contact support.