Remote not working after May 2017 update

Help and Support
21

Okay. When you post logs we might have some clues as to what is going on.

Cheers

Sam

22

Hi Sam,

Perhaps this one might need a new post but I’ll ask here anyway, and will remove if required.

After I noticed that the update broke my remote, I switched the memory card from my other rpi (not had update - and probably wont get it) to find that the remote still didn’t work. The only difference I can see is that the Firmware was updated, which may be related.

23

[quote=“sam_nazarko, post:5, topic:37293, full:true”]
The full dmesg output would be more helpful. [/quote]

https://paste.osmc.tv/unupiwedob.md

The checkbox for Disable RC6 is not checked.

I’ve added “service eventlircd restart” for good luck, but unfortunately inserting those kernel modules does not help.

Here are my grab-logs for good measure: https://paste.osmc.tv/eduxiperat

24

Thanks. I’m looking in to this.

25

Can you try checking for updates and installing them and letting me know
if this resolves your remote issue?

It might take 25-30 minutes for the update to reach you.

Thanks

Sam

26

I have installed the update, now running “OSMC May 2017 2017.05-2” but the situation did not change. Both the original remote and Logitech Harmony do not work. The USB keyboard still works fine.

27

I experience the same issue, did the following tests with various remotes:

  1. xboxone
  2. xbox360
  3. samsung remote
  4. MCE remote
  5. Harmony remote configured as MCE

NONE of the above is working at all

  • original RF remote works OK
  • Bluetooth Keyboard works OK
    I have installed the 2nd May update

It seems that all IR remotes are affected
Please fix this issue asap, updates are supposed to
improve things not destroy them.

1 Like
28

A post was split to a new topic: CEC (Samsung) remote not working

29

Indeed.

It would help if you provided the necessary information to resolve your problem. We are not sure
what hardware you are even using OSMC with.

You can of course reinstall / downgrade if needs be.

30

Sorry, I didn’t realize that I didn’t mention my device.
It’s a Vero 4K.
Not sure what else info you might need,
I have tested 5 IR remotes.
If I can help any further I’ll be happy to do so.

31

Hi

I believe this issue issue has now been resolved. You can update your device to receive a fix for this problem.

As you say, updates are meant to improve things, but occasionally there can be regressions. I’m grateful for your patience.

I have made a note on your account and applied a credit for any future order. Please let me know before you place your next order.

Cheers

Sam

1 Like
32

Thanks Sam! My IR remote is now working gain. My original RF remote is still dead, but I think that is a different issue. I’ll open another thread for that.