Run Into a Sad Face While Playing Video

Hi.

  1. I’m using Vero 4K with 2018.07-01 firmware
  2. Player plugged straight to TV
  3. Went straight to chapter 5 then when problem didn’t occur, went back to start of chapter 5 and then encountered the sad face.
  4. After sad face, playback stopped and exited. I think the error also changed my resolution from 1080p to 720p.
    Log file for error

Blockquote
General
Count : 322
Count of stream of this kind : 1
Kind of stream : General
Kind of stream : General
Stream identifier : 0
Inform : Matroska: 16.3 GiB, 50mn 52s
Unique ID : 160774182180646756071636284366058252719
Unique ID : 160774182180646756071636284366058252719 (0x78F3FB2E4253734D032D7AA8424569AF)
Count of video streams : 1
Count of audio streams : 1
Count of text streams : 1
Count of menu streams : 1
Video_Format_List : HEVC
Video_Format_WithHint_List : HEVC
Codecs Video : V_MPEGH/ISO/HEVC
Video_Language_List : English
Audio_Format_List : DTS
Audio_Format_WithHint_List : DTS
Audio codecs : DTS-HD
Audio_Language_List : English
Text_Format_List : PGS
Text_Format_WithHint_List : PGS
Text codecs : PGS
Text_Language_List : English
Complete name : /media/4K/Blue Planet II S01 E01-07 2160p DTS-MA Bluray /Blue Planet II S01E03.mkv
Folder name : /media/4K/Blue Planet II S01 E01-07 2160p DTS-MA Bluray
File name : Blue Planet II S01E03
File extension : mkv
Format : Matroska
Format : Matroska
Format/Url : http://packs.matroska.org/
Format/Extensions usually used : mkv mk3d mka mks
Commercial name : Matroska
Format version : Version 4 / Version 2
Codec : Matroska
Codec : Matroska
Codec/Url : http://packs.matroska.org/
Codec/Extensions usually used : mkv mk3d mka mks
File size : 17465702657
File size : 16.3 GiB
File size : 16 GiB
File size : 16 GiB
File size : 16.3 GiB
File size : 16.27 GiB
Duration : 3052971
Duration : 50mn 52s
Duration : 50mn 52s 971ms
Duration : 50mn 52s
Duration : 00:50:52.971
Duration : 00:50:53;16
Duration : 00:50:52.971 (00:50:53;16)
Overall bit rate : 45767096
Overall bit rate : 45.8 Mbps
Frame rate : 23.976
Frame rate : 23.976 fps
Frame count : 73198
Stream size : 1493068
Stream size : 1.42 MiB (0%)
Stream size : 1 MiB
Stream size : 1.4 MiB
Stream size : 1.42 MiB
Stream size : 1.424 MiB
Stream size : 1.42 MiB (0%)
Proportion of this stream : 0.00009
Title : Blue Planet II (E03) Coral Reefs
Movie name : Blue Planet II (E03) Coral Reefs
Encoded date : UTC 2018-01-17 15:46:16
File last modification date : UTC 2018-08-15 13:33:44
File last modification date (local) : 2018-08-15 21:33:44
Writing application : mkvmerge v19.0.0 (‘Brave Captain’) 64-bit
Writing application : mkvmerge v19.0.0 (‘Brave Captain’) 64-bit
Writing library : libebml v1.3.5 + libmatroska v1.4.8
Writing library : libebml v1.3.5 + libmatroska v1.4.8
Video
Count : 339
Count of stream of this kind : 1
Kind of stream : Video
Kind of stream : Video
Stream identifier : 0
StreamOrder : 0
Inform : 43.5 Mbps, 38402160 (16:9), at 23.976 (24000/1001) fps, HEVC (Main 10@L5.1@High)
ID : 1
ID : 1
Unique ID : 3388327981705318116
Format : HEVC
Format/Info : High Efficiency Video Coding
Format/Url : http://www.itu.int
Commercial name : HEVC
Format profile : Main 10@L5.1@High
Internet media type : video/H265
Codec ID : V_MPEGH/ISO/HEVC
Codec : V_MPEGH/ISO/HEVC
Codec : V_MPEGH/ISO/HEVC
Codec profile : Main 10@L5.1@High
Duration : 3052967.000000
Duration : 50mn 52s
Duration : 50mn 52s 967ms
Duration : 50mn 52s
Duration : 00:50:52.967
Duration : 00:50:53;16
Duration : 00:50:52.967 (00:50:53;16)
Bit rate : 43525798
Bit rate : 43.5 Mbps
Width : 3840
Width : 3 840 pixels
Height : 2160
Height : 2 160 pixels
Sampled_Width : 3840
Sampled_Height : 2160
Pixel aspect ratio : 1.000
Display aspect ratio : 1.778
Display aspect ratio : 16:9
Frame rate mode : CFR
Frame rate mode : Constant
Frame rate : 23.976
Frame rate : 23.976 (24000/1001) fps
FrameRate_Num : 24000
FrameRate_Den : 1001
Frame count : 73198
Resolution : 10
Resolution : 10 bits
Colorimetry : 4:2:0
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10
Bit depth : 10 bits
Bits/(Pixel
Frame) : 0.219
Delay : 0
Delay : 00:00:00.000
Delay, origin : Container
Delay, origin : Container
Stream size : 16610353368
Stream size : 15.5 GiB (95%)
Stream size : 15 GiB
Stream size : 15 GiB
Stream size : 15.5 GiB
Stream size : 15.47 GiB
Stream size : 15.5 GiB (95%)
Proportion of this stream : 0.95103
Default : Yes
Default : Yes
Forced : No
Forced : No
Color range : Limited
colour_description_present : Yes
Color primaries : BT.2020
Matrix coefficients : BT.2020 non-constant
Audio
Count : 279
Count of stream of this kind : 1
Kind of stream : Audio
Kind of stream : Audio
Stream identifier : 0
StreamOrder : 1
Inform : English, 2 215 Kbps / 1 509 Kbps, 48.0 KHz, 16 bits, 6 channels, DTS (MA / Core)
ID : 2
ID : 2
Unique ID : 17593487295448588274
Format : DTS
Format/Info : Digital Theater Systems
Commercial name : DTS
Format profile : MA / Core
Mode : 16
Format settings, Endianness : Big
Codec ID : A_DTS
Codec : DTS-HD
Codec : DTS-HD
Codec/Family : DTS
Duration : 3052971.000000
Duration : 50mn 52s
Duration : 50mn 52s 971ms
Duration : 50mn 52s
Duration : 00:50:52.971
Duration : 00:50:44:80
Duration : 00:50:52.971 (00:50:44:80)
Bit rate mode : VBR / CBR
Bit rate mode : Variable / Constant
Bit rate : 2215375 / 1509000
Bit rate : 2 215 Kbps / 1 509 Kbps
Channel(s) : 6
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Channel positions : 3/2/0.1
ChannelLayout : / C L R Ls Rs LFE
Samples per frame : 512
Sampling rate : 48000
Sampling rate : 48.0 KHz
Samples count : 146542608
Frame rate : 93.750
Frame rate : 93.750 fps (512 spf)
Frame count : 286216
Resolution : 16
Resolution : 16 bits
Bit depth : 16
Bit depth : 16 bits
Compression mode : Lossless / Lossy
Compression mode : Lossless / Lossy
Delay : 0
Delay : 00:00:00.000
Delay, origin : Container
Delay, origin : Container
Delay relative to video : 0
Delay relative to video : 00:00:00.000
Video0 delay : 0
Video0 delay : 00:00:00.000
Stream size : 845434676
Stream size : 806 MiB (5%)
Stream size : 806 MiB
Stream size : 806 MiB
Stream size : 806 MiB
Stream size : 806.3 MiB
Stream size : 806 MiB (5%)
Proportion of this stream : 0.04841
Title : DTS-HD MA 5.1
Language : en
Language : English
Language : English
Language : en
Language : eng
Language : en
Default : Yes
Default : Yes
Forced : No
Forced : No
Text
Count : 241
Count of stream of this kind : 1
Kind of stream : Text
Kind of stream : Text
Stream identifier : 0
StreamOrder : 2
Inform : English, PGS
ID : 3
ID : 3
Unique ID : 12520439890207709787
Format : PGS
Commercial name : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Codec : S_HDMV/PGS
Codec : PGS
Codec/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3014428.000000
Duration : 50mn 14s
Duration : 50mn 14s 428ms
Duration : 50mn 14s
Duration : 00:50:14.428
Duration : 00:50:14.428
Bit rate : 22349
Bit rate : 22.3 Kbps
Frame rate : 0.228
Frame rate : 0.228 fps
Frame count : 688
Count of elements : 688
Stream size : 8421545
Stream size : 8.03 MiB (0%)
Stream size : 8 MiB
Stream size : 8.0 MiB
Stream size : 8.03 MiB
Stream size : 8.031 MiB
Stream size : 8.03 MiB (0%)
Proportion of this stream : 0.00048
Title : English (SDH)
Language : en
Language : English
Language : English
Language : en
Language : eng
Language : en
Default : No
Default : No
Forced : No
Forced : No
Menu
Count : 95
Count of stream of this kind : 1
Kind of stream : Menu
Kind of stream : Menu
Stream identifier : 0
Chapters_Pos_Begin : 90
Chapters_Pos_End : 95
00:00:00.000 : en:Chapter 1
00:09:29.652 : en:Chapter 2
00:21:15.399 : en:Chapter 3
00:30:38.712 : en:Chapter 4
00:37:38.756 : en:Chapter 5

Hope these have helpful info.

93fps is an odd frame rate.
Can you reproduce the crash again? If so, can you upload logs via My OSMC?

Sam

Sure thing :smiley: It’s weird because if you skip to the part it doesn’t happen all the time. Sometimes it crashes and sometimes it doesn’t. But if you go from start to finish it’s sure to crash.

@sam_nazarko I’ll reproduce the crash using the July firmware and then see if it still happens on the August. If it does, I’ll post the August firmware’s log too.

FW 2018.07-1 log - had to run through the scene 5x before it crashed.

FW 2018.08-1 log - had to run through the scene 3x before it crashed.

On both instances, resolution stayed at 1080p after the crash. Hope this helps.

P.S. This is only related to OTA update - I ran into a sad face after update and reboot. Rebooted again and sad face didn’t appear anymore. Should I post on a new thread? Or just leave it alone?

If you get one sad face on an update, you don’t need to worry about it.
I’ll check the logs shortly.

Sam

1 Like

Tried this same video on Vero 4K+ running FW 2018-08-2 and it’s still crashed.

Something seems to be off with the file you are trying to play or at least with the media info you posted. I found the file you are trying to play and the media info of it looks like this:

General
Unique ID : 315678901853956885238136447738850784762 (0xED7D8B84693728F91CB21B849EB335FA)
Complete name : Blue.Planet.II.2017.S01E03.Coral.Reefs.2160p.DTS-HD.MA.5.1.HEVC.HYBRID.REMUX-FraMeSToR.mkv
Format : Matroska
Format version : Version 4 / Version 2
File size : 16.8 GiB
Duration : 48 min 52 s
Overall bit rate : 49.1 Mb/s
Movie name : Blue Planet II (E03) Coral Reefs
Encoded date : UTC 2018-07-05 08:19:48
Writing application : mkvmerge v23.0.0 (‘The Bride Said No’) 64-bit
Writing library : libebml v1.3.6 + libmatroska v1.4.9

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Commercial name : HDR10
Format profile : Main 10@L5.1@High
Codec ID : V_MPEGH/ISO/HEVC
Duration : 48 min 47 s
Bit rate : 45.4 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Original frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.219
Stream size : 15.5 GiB (92%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 1000 cd/m2
Maximum Frame-Average Light Level : 120 cd/m2

Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Codec ID : A_DTS
Duration : 48 min 52 s
Bit rate mode : Variable / Constant
Bit rate : 3 840 kb/s / 1 509 kb/s
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossless / Lossy
Delay relative to video : 5 ms
Stream size : 1.30 GiB (8%)
Title : DTS-HD MA 5.1
Language : English
Default : Yes
Forced : No

Text
ID : 3
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 48 min 10 s
Bit rate : 23.3 kb/s
Count of elements : 688
Stream size : 8.03 MiB (0%)
Title : English (SDH)
Language : English
Default : No
Forced : No

Menu
00:00:00.000 : en:Chapter 1
00:09:06.319 : en:Chapter 2
00:20:23.159 : en:Chapter 3
00:29:23.400 : en:Chapter 4
00:36:06.239 : en:Chapter 5

Sadly I don’t have a 4k tv to test.

Edit:

I was thinking about this since I can’t test it myself I can give you a sample of my file and you or someone from the osmc team can test it to see if the issue is with your file or something else.

Is only this episode affected ? Or is the whole Blue Planet II giving you problems ?

@k2u3 so far I’ve tried 1-3, only 3 gives me that crash. On that specific scene. I also tried on a Wetek Hub (LE 8.2.5 official) and it doesn’t crash.

Anything I can do to help?

Will look at this soon.

I was able to find out that the audio on the UHD disc had very noticeable compression artifacts. That’s why the people that released the remux I posted media info of used the 24bit audio from the regular German Blu-ray disc that had to be synced. The framerate of the video, subtitles and chapters had to be changed from 23.976fps to 25fps to match that of the audio. This also explains why it says HYBRID REMUX in the file name. Hybrid meaning they used multiple discs to make a the remux.

I’m just guessing but Maybe if @eagerbeaver is trying to play the Original media from the UHD those artefacts could have caused osmc to crash

@k2u3 Does this mean there’s no fix for this?

This one still occurs on November 2018 update (OSMC_TGT_vero3_20181101.img.gz)

Sorry for the late reply.
Can I get a small MKV sample to reproduce this?

Cheers

Sam

Sure

I just watched the 3rd episode in 2160p on my 1080p SDR TV and my vero 4k+ didn’t crash and I also haven’t had any other issues other then that the picture could have been a bit brighter.

HDR -> SDR improvements are planned

Cheers

1 Like

Following up on this. Using test build 2019.04-1 and problem still persists. New log

Are you sure a part of the file you are trying to play is not just somehow corrupted and it has nothing to do with the vero ? Have you tried a different version of the same content ?

The problem is inconsistent. Sometimes it would crash, other times it plays normally. Same file.

If it was corrupted, wouldn’t it manifest the crash 100% of the time? Tell me if I’m wrong.