Hi.
- I’m using Vero 4K with 2018.07-01 firmware
- Player plugged straight to TV
- Went straight to chapter 5 then when problem didn’t occur, went back to start of chapter 5 and then encountered the sad face.
- After sad face, playback stopped and exited. I think the error also changed my resolution from 1080p to 720p.
Log file for error
Blockquote
General
Count : 322
Count of stream of this kind : 1
Kind of stream : General
Kind of stream : General
Stream identifier : 0
Inform : Matroska: 16.3 GiB, 50mn 52s
Unique ID : 160774182180646756071636284366058252719
Unique ID : 160774182180646756071636284366058252719 (0x78F3FB2E4253734D032D7AA8424569AF)
Count of video streams : 1
Count of audio streams : 1
Count of text streams : 1
Count of menu streams : 1
Video_Format_List : HEVC
Video_Format_WithHint_List : HEVC
Codecs Video : V_MPEGH/ISO/HEVC
Video_Language_List : English
Audio_Format_List : DTS
Audio_Format_WithHint_List : DTS
Audio codecs : DTS-HD
Audio_Language_List : English
Text_Format_List : PGS
Text_Format_WithHint_List : PGS
Text codecs : PGS
Text_Language_List : English
Complete name : /media/4K/Blue Planet II S01 E01-07 2160p DTS-MA Bluray /Blue Planet II S01E03.mkv
Folder name : /media/4K/Blue Planet II S01 E01-07 2160p DTS-MA Bluray
File name : Blue Planet II S01E03
File extension : mkv
Format : Matroska
Format : Matroska
Format/Url : http://packs.matroska.org/
Format/Extensions usually used : mkv mk3d mka mks
Commercial name : Matroska
Format version : Version 4 / Version 2
Codec : Matroska
Codec : Matroska
Codec/Url : http://packs.matroska.org/
Codec/Extensions usually used : mkv mk3d mka mks
File size : 17465702657
File size : 16.3 GiB
File size : 16 GiB
File size : 16 GiB
File size : 16.3 GiB
File size : 16.27 GiB
Duration : 3052971
Duration : 50mn 52s
Duration : 50mn 52s 971ms
Duration : 50mn 52s
Duration : 00:50:52.971
Duration : 00:50:53;16
Duration : 00:50:52.971 (00:50:53;16)
Overall bit rate : 45767096
Overall bit rate : 45.8 Mbps
Frame rate : 23.976
Frame rate : 23.976 fps
Frame count : 73198
Stream size : 1493068
Stream size : 1.42 MiB (0%)
Stream size : 1 MiB
Stream size : 1.4 MiB
Stream size : 1.42 MiB
Stream size : 1.424 MiB
Stream size : 1.42 MiB (0%)
Proportion of this stream : 0.00009
Title : Blue Planet II (E03) Coral Reefs
Movie name : Blue Planet II (E03) Coral Reefs
Encoded date : UTC 2018-01-17 15:46:16
File last modification date : UTC 2018-08-15 13:33:44
File last modification date (local) : 2018-08-15 21:33:44
Writing application : mkvmerge v19.0.0 (‘Brave Captain’) 64-bit
Writing application : mkvmerge v19.0.0 (‘Brave Captain’) 64-bit
Writing library : libebml v1.3.5 + libmatroska v1.4.8
Writing library : libebml v1.3.5 + libmatroska v1.4.8
Video
Count : 339
Count of stream of this kind : 1
Kind of stream : Video
Kind of stream : Video
Stream identifier : 0
StreamOrder : 0
Inform : 43.5 Mbps, 38402160 (16:9), at 23.976 (24000/1001) fps, HEVC (Main 10@L5.1@High)
ID : 1
ID : 1
Unique ID : 3388327981705318116
Format : HEVC
Format/Info : High Efficiency Video Coding
Format/Url : http://www.itu.int
Commercial name : HEVC
Format profile : Main 10@L5.1@High
Internet media type : video/H265
Codec ID : V_MPEGH/ISO/HEVC
Codec : V_MPEGH/ISO/HEVC
Codec : V_MPEGH/ISO/HEVC
Codec profile : Main 10@L5.1@High
Duration : 3052967.000000
Duration : 50mn 52s
Duration : 50mn 52s 967ms
Duration : 50mn 52s
Duration : 00:50:52.967
Duration : 00:50:53;16
Duration : 00:50:52.967 (00:50:53;16)
Bit rate : 43525798
Bit rate : 43.5 Mbps
Width : 3840
Width : 3 840 pixels
Height : 2160
Height : 2 160 pixels
Sampled_Width : 3840
Sampled_Height : 2160
Pixel aspect ratio : 1.000
Display aspect ratio : 1.778
Display aspect ratio : 16:9
Frame rate mode : CFR
Frame rate mode : Constant
Frame rate : 23.976
Frame rate : 23.976 (24000/1001) fps
FrameRate_Num : 24000
FrameRate_Den : 1001
Frame count : 73198
Resolution : 10
Resolution : 10 bits
Colorimetry : 4:2:0
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10
Bit depth : 10 bits
Bits/(PixelFrame) : 0.219
Delay : 0
Delay : 00:00:00.000
Delay, origin : Container
Delay, origin : Container
Stream size : 16610353368
Stream size : 15.5 GiB (95%)
Stream size : 15 GiB
Stream size : 15 GiB
Stream size : 15.5 GiB
Stream size : 15.47 GiB
Stream size : 15.5 GiB (95%)
Proportion of this stream : 0.95103
Default : Yes
Default : Yes
Forced : No
Forced : No
Color range : Limited
colour_description_present : Yes
Color primaries : BT.2020
Matrix coefficients : BT.2020 non-constant
Audio
Count : 279
Count of stream of this kind : 1
Kind of stream : Audio
Kind of stream : Audio
Stream identifier : 0
StreamOrder : 1
Inform : English, 2 215 Kbps / 1 509 Kbps, 48.0 KHz, 16 bits, 6 channels, DTS (MA / Core)
ID : 2
ID : 2
Unique ID : 17593487295448588274
Format : DTS
Format/Info : Digital Theater Systems
Commercial name : DTS
Format profile : MA / Core
Mode : 16
Format settings, Endianness : Big
Codec ID : A_DTS
Codec : DTS-HD
Codec : DTS-HD
Codec/Family : DTS
Duration : 3052971.000000
Duration : 50mn 52s
Duration : 50mn 52s 971ms
Duration : 50mn 52s
Duration : 00:50:52.971
Duration : 00:50:44:80
Duration : 00:50:52.971 (00:50:44:80)
Bit rate mode : VBR / CBR
Bit rate mode : Variable / Constant
Bit rate : 2215375 / 1509000
Bit rate : 2 215 Kbps / 1 509 Kbps
Channel(s) : 6
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Channel positions : 3/2/0.1
ChannelLayout : / C L R Ls Rs LFE
Samples per frame : 512
Sampling rate : 48000
Sampling rate : 48.0 KHz
Samples count : 146542608
Frame rate : 93.750
Frame rate : 93.750 fps (512 spf)
Frame count : 286216
Resolution : 16
Resolution : 16 bits
Bit depth : 16
Bit depth : 16 bits
Compression mode : Lossless / Lossy
Compression mode : Lossless / Lossy
Delay : 0
Delay : 00:00:00.000
Delay, origin : Container
Delay, origin : Container
Delay relative to video : 0
Delay relative to video : 00:00:00.000
Video0 delay : 0
Video0 delay : 00:00:00.000
Stream size : 845434676
Stream size : 806 MiB (5%)
Stream size : 806 MiB
Stream size : 806 MiB
Stream size : 806 MiB
Stream size : 806.3 MiB
Stream size : 806 MiB (5%)
Proportion of this stream : 0.04841
Title : DTS-HD MA 5.1
Language : en
Language : English
Language : English
Language : en
Language : eng
Language : en
Default : Yes
Default : Yes
Forced : No
Forced : No
Text
Count : 241
Count of stream of this kind : 1
Kind of stream : Text
Kind of stream : Text
Stream identifier : 0
StreamOrder : 2
Inform : English, PGS
ID : 3
ID : 3
Unique ID : 12520439890207709787
Format : PGS
Commercial name : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Codec : S_HDMV/PGS
Codec : PGS
Codec/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3014428.000000
Duration : 50mn 14s
Duration : 50mn 14s 428ms
Duration : 50mn 14s
Duration : 00:50:14.428
Duration : 00:50:14.428
Bit rate : 22349
Bit rate : 22.3 Kbps
Frame rate : 0.228
Frame rate : 0.228 fps
Frame count : 688
Count of elements : 688
Stream size : 8421545
Stream size : 8.03 MiB (0%)
Stream size : 8 MiB
Stream size : 8.0 MiB
Stream size : 8.03 MiB
Stream size : 8.031 MiB
Stream size : 8.03 MiB (0%)
Proportion of this stream : 0.00048
Title : English (SDH)
Language : en
Language : English
Language : English
Language : en
Language : eng
Language : en
Default : No
Default : No
Forced : No
Forced : No
Menu
Count : 95
Count of stream of this kind : 1
Kind of stream : Menu
Kind of stream : Menu
Stream identifier : 0
Chapters_Pos_Begin : 90
Chapters_Pos_End : 95
00:00:00.000 : en:Chapter 1
00:09:29.652 : en:Chapter 2
00:21:15.399 : en:Chapter 3
00:30:38.712 : en:Chapter 4
00:37:38.756 : en:Chapter 5
Hope these have helpful info.