Shipment of vero (ordered on 01/14/19)

Help and Support
1

Hi there,

after using Intel NUCs with Kodi for the past 4 years I finally decided to buy two vero 4K+ last Monday (January 14th). Unfortunately I already sold my NUCs today via eBay since I was hoping to get the Veros quickly delivered.

Unfortunately they seem not even to have been shipped by now (Staus on the order page says „processing“). I already sent an E-Mail to sales@osmc.tv two days ago but didn‘t receive an Feedback by now (maybe you didn‘t get the Mail?)

So i just want to ask politely when i can expect delivery of my order from last Monday?

Sorry for being so Impatient, but being without kodi makes me feel uncomfortable :wink:

Best regards from Germany
Michael

2

What’s the order number?

I’m catching up on emails right now.

We should be caught up on all orders from 14/01 within 48 hours.

Sam

3

Hi, I have the same question too. My order number is #22483. In the account it says processing till today. Thanks.

Regards
Thina

4

Same answer as above :slight_smile:

Sam

1 Like
5

Hi Sam,

Thanks for your prompt reply. You also answered my E-Mail last night (just in case you didn‘t match the queries).

I really appreciate that you took the Time to look into this. Will be impatently waiting for my order to be delivered and enjoy the thrill of anticipation :wink:

Kind regards
Michael

Ps. Just for the sake of completeness my orderno is [22489]

6

We’re catching up on orders fast, so there’s not much waiting to do.

Sam

7

Hello, Sam.

Thank you for your work, is there any estimate on when orders from 15th January will be dispatched (and tracking codes sent)?

8

All orders from the 15th January have shipped.

Thanks

Sam

9

I see, but no tracking info arrived into my e-mail box. :slight_smile: Should I just wait? My order no is #22532 if that’s rellevant.

10

Tracking information usually appears after the first scan.
Currently Royal Mail have an outage with their tracking system; it should be fixed later today.

11

OK, perfect thank you for amazingly fast info.