We received two Veros in early December (ordered separately). Both were experiencing hard lockups (forcing us to unplug the power cable) and remote issues (sometimes no response, sometimes double clicks). I first contacted Sam about these issues just before Xmas.
Sam mentioned that it can probably be resolved with some changes to the router settings, but given the remote issues and that the wifi issue seems to be an ongoing issue for some users, we decided to return them because we are not experiencing these issues with the FireCube (2nd gen) or the Nokia 8000 streamer.
So both are now returned (as of the 22nd of Jan), but we haven’t received our money back.
On the 30th of Jan Sam said he would check the return over the weekend, and then again on the 6th of Feb he said it would definitely be done before Sunday. It’s now Wednesday and we’re considering contacting PayPal/bank, which I never thought we’d be doing.
It took a little bit of time to test both devices to see if there was an issue. I couldn’t reproduce an issue with either unit but was happy to issue a refund for both units despite them being significantly out of the return period and their condition.
I have already processed this and you will receive an update later today.
Thank you, appreciate it, hopefully this will all be cleared soon.
In the thread I linked, some users mentioned that they still can’t use wifi without lockups. It doesn’t seem like it’s an issue for everyone, and you mentioned that only Unifi and Eero units have issues with the Vero (we have Eero units as you know).
I have not experienced this issue with any other device in Kodi.
It’s true that they were out of the return window by the time they were returned, but communication has been slow and it took a while to return them. Keep in mind both units were received in early December, first contract about the issues was around the 20th of December (they were still sealed in the boxes prior to the 18th, didn’t have chance to test them) and within the same month I made it clear I wanted to return them (after experiencing multiple daily lockups).
It did all begin around the xmas period, so understandable that there would be some delays, and you mentioned a couple of times that it had been a busy week… which is fair enough, but this also pushed back the return.