Vero 4k+ freezes on video start (mp4, AVC)

#1

Hi there,
I’m new to the community.
I’ve been using kodi on a raspi for years.
I have one usecase that the raspi ist not capable of.
The videos I create with my Samsung Galaxy S7 (dynamic HDR on)

Last week I happily received my Verok 4k+
To my surprise the vero 4k+ freezes on starting the video files
Hoping for help

<sample file>
image

EDIT:
More information on my setup
1080p projector (No Need for higher resolutions yet)
Denon AVR-X2400H
Capable network
Synology (NFS shares)

What I tried so far without big surprises (source: kodi samples page)
image

#2

I’d try making a .mkv out of the mp4 with mkvmerge and if that does not fix it you can try disabling hw acceleration.

Also how is the video rotated ? I think the hw accelerator does not know how to handle the rotation flag

#3

Hi,

what will changing the container do ?

The videos are rotated upright. Like the phone.

#4

Maybe nothing, maybe make your videos playable who knows but considering its a process that takes a free tool and one mouse click its worth trying

#5

I will try that.

I extracted some more information


image

I read about “Adjust Refresh Rate?”
I will try that tot

#6

Failing that – please send us a link to a sample file so we can look in to this.

Sam

#7

Unfortunately I was not able to test anything yet

<sample file>
Sugestions for more ideas are welcomed

Outstanding Tests:

  • Different rotations
  • Phone camera: HDR on/off
  • Phone camera: video stabilizer on/off
  • MKV merge
  • Enable: Adjust Refresh Rate
  • Log files ?

I added information about my setup to the first post

#8

If you turn off HDR as a quick test; does it work?

HDR via AVC is not something I think we have seen before.

Sam

#10

It should not cause a problem. We won’t send an incompatible signal.
Can you try turning off HDR on your camera as a quick test? Sorry if it was unclear on which device I was instructing you to disable HDR on.

Sam

#11

Hi,
sorry, currently on the road, till friday. With no acces to my new ‘toy’

Files for testing are prepared.
Next feedback hopefully on saturday

Thanks for the fast support

#12

No problem – keep us posted.

#13

My wife made it possible to test some files

Video settings Galaxy S7
image

UHD (3840x2160) / HDR on/off/auto /different rotations -> freeze
changed the resolution to FHD (HDR auto)
Video is playing (with stuttering at the beginning)

HDR is not the problem.
I just learned the following

image
Translated: Recording in UHD the following features will not be available: HDR, …
Too bad Samsung is not greying these options out when UHD is selected

Vero is not freezing on video start
It starts to buffer
image
after a while it starts playing without showing a picture
“playback” continues over the end of the clip
The moment I press Stop on the remote -> freeze
Kept it over night on the frozen screen, still frozen
image


image

#14

Played the files from an external drive
FHD without problems, need to investigate my network

UHD still the same behavior

Enabled “adjust refresh rate”
Same results

#17

This actually helped. Different MKV that I merged from my mp4 files play fine.
The rotation of the videos is messed up.
Is it possible to rotate mkv ? Right now I have playable files that are not watchable

Mp4 still freezes

#18

That might be useful info for @sam_nazarko

#19

Without a sample and logs, it’s not much use unfortunately.

Sam

#20

please tell me the paths and names of the log files you wish

sample file was provides last week.

new one <sample file>
sorry for the speed, slow upload at home

information regarding the sample file
resolution UHD / rotation upright

please come back to me if more sample files are needed

clips with different settings available

1 Like
#21

https://osmc.tv/wiki/general/how-to-submit-a-useful-support-request/

This explains how to obtain the logs of interest.

1 Like
#22

Https://paste.osmc.tv/hunosocuda

#23

did you have the chance to take a look ?