Vero 4k+ freezes on video start (mp4, AVC)

Help and Support Vero 4K / Vero 4K +
24

Can you now try this with a Kodi v18 test build? Rotation issues should be solved.

Sam

25

Thanks for the support!

I installed the latest nightly.
Not sure if I did it correctly.
I followed these steps.

Behavior slightly changed. Still freezes

Logs
https://paste.osmc.tv/jotipamuqo

26

anything new on this topic

27

You haven’t enabled debug logging so it’s hard to see the issue.
I can see you are using gmc’s repository and running nightly builds. Do you experience this issue with a stable version of OSMC?

28

I went to nightlies during troubleshooting.
This was the last suggestion.
To update to a v18 test build.

I will enable debug log and provide it again

29

v18 is stable now; it is best to try that.

Will wait for the debug logs

Thanks

Sam

30

Hi,

going back to stable needs to ssh into the box ?

did a quick test with “debug log enbabled”

https://paste.osmc.tv/Ozavirayon

31

The log is blank.
I would recommend testing with a stable builld.

32

can I go back to stable without SSH ?

33

Sure, use a sdcard or USB drive to reinstall from scratch.

35

Installed latest official release
Played from SD card
Same behavior

Logs uploaded
https://paste.osmc.tv/uhiwomares

Please have a look and come back to me when you have any questions or ideas

Besides the challenges with these files, I like the vero 4k very much! Keep up the great work
Thanks

36

any news ?

37

I will look in to this shortly

38

friendly reminder

39

I’m having difficulty redownloading the file from your NAS. It just stays at connecting

40

@sam_nazarko was able to download it, will share with you

41

meanwhile I got a Galaxy S8.
Tested some files today. Same issue.

Could you give me an update?
Is this something that can be fixed?

42

push

43

I found that remuxing these files solves the problem, so there’s something odd about the way the phone is producing these containers.

44

Huawei p20 (my wife’s phone) and Samsung A40 (my phone) videos have the same issue. There is probably something fishy going on in creating the vids, but I bought Vero 4K+ because it says it can play everything. On PC the videos are causing no problems. And I really do not have time to remux the hundreds videos that I have in my library.

If I disable hardware acceleration the videos play, but stutter a LOT. But at least they do not cause a system freeze.