Vero 4k+ hangs at blue osmc screen after update

Help and Support Vero 4K / Vero 4K +
1

I haven’t used my Vero 4k+ in a couple months. I just decided to update it (when I was prompted). Now it is stuck at the blue screen with the OSMC logo.

I would like to provide logs but I cannot (or at least don’t know how to). When I try to SSH into the Vero, I get the following message:

“System is booting up. Unprivileged users are not permitted to log in yet. Please come back later. For technical details, see pam_nologin(8).”

The only USB that’s attached is the USB for the remote.
I’ve tried unplugging and plugging in the adapter a few times and it remains at that blue screen with the logo.

Any suggestions?

Thanks,
Paul

2

This is an odd message.

Please reinstall osmc from Download - OSMC and make sure you haven’t port forwarded SSH.

Sam

3

I’ve done the reinstall but I think I must have a setting or two changed that I can’t remember.

The playback is slow. It wasn’t prior to the reinstall. When I hit play, the blu ray or 4k has the blue circle in the middle of the screen. I can’t skip forward or back until the blue circle is gone. When I skip it’s slow to recover again.

Also, when i check settings, I get the IP address and processor showing up as “busy” for a long time. That makes me think that perhaps the issue isn’t the movie files itself but something else. I never noticed this in my other devices.

What I had done after the reinstall was copy the following files from a pi that I have that also functions as a client (like this 4K+ does):

advancedsettings.xml
/etc/fstab
sources.xml

When I look at the logs (attached), I see a lot of references to the old IP address of my server (192.168.0.15). It has been changed to 192.168.1.15 a while ago. Unfortunately when i transferred the sources.xml file over to the 4k+, I did not change the references to 192.168.0.15. However, after doing this log, I did make the change in sources.xml on the 4k+ to 192.168.1.15. Even after that change, the old IP address still showed up in the my new logs (not attached). I don’t know where that’s coming from. Regardless, the movie that I played in the logs (A Christmas Story) was played from the NFS mount on /mnt.

I hope this makes sense and I hope someone can help. Please feel free to ask any clarifying questions. Thank you!

https://paste.osmc.tv/iwohahosaj.xml

Paul

4

Please upload full logs so we can see what the issue is

Sam

5

Hey Sam:
I posted the logs of the issue here after enabling logging. These are not edited at all.
I did it as I usually do without previous issues. What’s missing and how do I get it? I used the directions in the FAQ on how to submit a proper request.
Thanks,
Paul

6

Here’s an additional log I just did. It’s playing two movies and then skipping through them:

Behind Enemy Lines Blu ray

Singing in the Rain 4k

Hope this helps:

https://paste.osmc.tv/idatezaled.xml

7

Hi. I need to see all logs not just Kodi logs

8

My bad. Sorry.
Here:
https://paste.osmc.tv/xahemikifa

9

To be honest you have a wild mix of Kernel Mounts (NFS) and a Kodi mounts (SMB).
Also you are mounting directly into /mnt instead of using a folde in /mnt/ which actually is not a good idea (but should not be part of your problem).

2024-12-05 12:30:44.590 T:3074    error <general>: Unable to lookup host: 'mnt'
2024-12-05 12:30:44.601 T:3074    debug <general>: NFS: Context for mnt not open - get a new context.
2024-12-05 12:30:44.601 T:3074    debug <general>: NFS: version: 3
2024-12-05 12:30:44.602 T:3074    error <general>: NFS: Failed to mount nfs share:  (nfs_mount_async failed. Failed to start connection. Failed to start connection. Invalid address:. Can not resolv into IPv4/v6 structure.)

Somehow yo are loosing connectivity to your NFS server.
What is your NFS server? How is your Vero connected to it?

Also I suggest to check/replace your HDMI cable as it seems no valid EDID is given

An error occurred while grabbing edid-decode:
 subprocess.CalledProcessError: Command '['/usr/bin/edid-decode', '/sys/devices/virtual/amhdmitx/amhdmitx0/rawedid']' returned non-zero exit status 255.
10

Thanks for the reply!!

My NFS server is on a Vero 5. All connections are via ethernet. I’ve tried two different ethernet cables for the Vero 4k+ (the one with the problem) and I still have the same problem. The Vero 5 and the Vero 4K+ both attach their ethernet cables to a different switch. I can check on that tomorrow but I’m not hopeful that this will be the issue.

As mentioned previously, I also get “busy” on the system info screen for a number of the items. This stays busy for a while. I’ve attached a screen shot of this.

Let me know if there are any recommendations for other things to check.

Thanks again!!
Paul

IMG_4172
IMG_41722460×2142 444 KB

11

The switches are fine.
As @fzinken stated it appears that I’m losing connectivity to my NFS server. This was not happening with my Vero 4K+ prior to the reinstall. Can anyone suggest what the next steps are for me to rectify this?
Thanks!

12

So you connected a HDMI cable that you know is working? Can you please upload logs with that cable?

Maybe something changed in the network, we suggest to check your network with iperf3. Please read this howto

1 Like
13

I’ve replaced the HDMI cable but seem to be getting the same edid error. Here’s the logs:

https://paste.osmc.tv/gidanoyize

It seems to be running better with standard Blu-rays. I’m able to skip throughout the movie without any or much delay. No blue circle when I initiate playing a Blu-Ray.

However, when I play a 4k (in this case, “Ambulance”), there’s a delay with the blue circle at the beginning. Skipping through the show by say 30 seconds can cause longer delays. And in this case, the last time I skipped on “Ambulance”, it simply reset to the beginning of the movie (yet it still froze the screen on the time when I attempted to skip). The time kept running from 0:00:00 but the movie remained frozen.

As mentioned earlier, the 4k played fine prior to the need to reinstall. So even with ethernet speed of 100mbs, it worked fine.

I’ll paste the Iperf3 data below. 192.168.1.15 is the server. 192.168.1.3 is the client. The first time is with the -R and the second time is without the -R:

Test #1 With “-R”:
data from client 192.168.1.3:
osmc@osmc:~$ iperf3 -R -c 192.168.1.15
Connecting to host 192.168.1.15, port 5201
Reverse mode, remote host 192.168.1.15 is sending
[ 5] local 192.168.1.3 port 39796 connected to 192.168.1.15 port 5201
[ ID] Interval Transfer Bitrate
[ 5] 0.00-1.00 sec 10.6 MBytes 88.7 Mbits/sec
[ 5] 1.00-2.00 sec 10.6 MBytes 88.7 Mbits/sec
[ 5] 2.00-3.00 sec 10.5 MBytes 88.4 Mbits/sec
[ 5] 3.00-4.00 sec 10.5 MBytes 88.2 Mbits/sec
[ 5] 4.00-5.01 sec 10.7 MBytes 88.6 Mbits/sec
[ 5] 5.01-6.00 sec 10.8 MBytes 91.0 Mbits/sec
[ 5] 6.00-7.00 sec 11.2 MBytes 94.1 Mbits/sec
[ 5] 7.00-8.00 sec 11.2 MBytes 94.2 Mbits/sec
[ 5] 8.00-9.00 sec 11.2 MBytes 94.2 Mbits/sec
[ 5] 9.00-10.00 sec 11.2 MBytes 93.7 Mbits/sec

[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-10.04 sec 109 MBytes 91.0 Mbits/sec 53 sender
[ 5] 0.00-10.00 sec 108 MBytes 91.0 Mbits/sec receiver

iperf Done.

Data from Server:
Server listening on 5201

Accepted connection from 192.168.1.3, port 39794
[ 5] local 192.168.1.15 port 5201 connected to 192.168.1.3 port 39796
[ ID] Interval Transfer Bitrate Retr Cwnd
[ 5] 0.00-1.00 sec 10.7 MBytes 89.7 Mbits/sec 4 77.8 KBytes
[ 5] 1.00-2.00 sec 10.6 MBytes 89.1 Mbits/sec 2 103 KBytes
[ 5] 2.00-3.00 sec 10.4 MBytes 87.1 Mbits/sec 7 93.3 KBytes
[ 5] 3.00-4.00 sec 10.6 MBytes 89.1 Mbits/sec 5 86.3 KBytes
[ 5] 4.00-5.00 sec 10.5 MBytes 88.1 Mbits/sec 7 76.4 KBytes
[ 5] 5.00-6.00 sec 10.9 MBytes 91.7 Mbits/sec 9 73.5 KBytes
[ 5] 6.00-7.00 sec 11.2 MBytes 93.8 Mbits/sec 3 72.1 KBytes
[ 5] 7.00-8.00 sec 11.2 MBytes 94.4 Mbits/sec 7 89.1 KBytes
[ 5] 8.00-9.00 sec 11.2 MBytes 94.4 Mbits/sec 4 91.9 KBytes
[ 5] 9.00-10.00 sec 11.2 MBytes 93.8 Mbits/sec 5 91.9 KBytes
[ 5] 10.00-10.04 sec 255 KBytes 52.2 Mbits/sec 0 91.9 KBytes

[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-10.04 sec 109 MBytes 91.0 Mbits/sec 53 sender

Server listening on 5201

Test #2 without “-R”
Client:
osmc@osmc:~$ iperf3 -c 192.168.1.15
Connecting to host 192.168.1.15, port 5201
[ 5] local 192.168.1.3 port 39802 connected to 192.168.1.15 port 5201
[ ID] Interval Transfer Bitrate Retr Cwnd
[ 5] 0.00-1.00 sec 11.8 MBytes 98.8 Mbits/sec 0 97.6 KBytes
[ 5] 1.00-2.00 sec 11.2 MBytes 93.8 Mbits/sec 0 102 KBytes
[ 5] 2.00-3.00 sec 11.3 MBytes 94.9 Mbits/sec 0 105 KBytes
[ 5] 3.00-4.00 sec 11.2 MBytes 93.8 Mbits/sec 0 105 KBytes
[ 5] 4.00-5.00 sec 11.2 MBytes 93.8 Mbits/sec 0 110 KBytes
[ 5] 5.00-6.00 sec 11.2 MBytes 93.8 Mbits/sec 0 110 KBytes
[ 5] 6.00-7.00 sec 11.2 MBytes 93.8 Mbits/sec 0 110 KBytes
[ 5] 7.00-8.00 sec 11.2 MBytes 93.8 Mbits/sec 0 110 KBytes
[ 5] 8.00-9.00 sec 11.4 MBytes 95.9 Mbits/sec 0 110 KBytes
[ 5] 9.00-10.00 sec 11.2 MBytes 94.4 Mbits/sec 0 161 KBytes

[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-10.00 sec 113 MBytes 94.7 Mbits/sec 0 sender
[ 5] 0.00-10.04 sec 112 MBytes 93.8 Mbits/sec receiver

Server:
Accepted connection from 192.168.1.3, port 39800
[ 5] local 192.168.1.15 port 5201 connected to 192.168.1.3 port 39802
[ ID] Interval Transfer Bitrate
[ 5] 0.00-1.00 sec 10.8 MBytes 90.8 Mbits/sec
[ 5] 1.00-2.00 sec 11.2 MBytes 94.2 Mbits/sec
[ 5] 2.00-3.00 sec 11.2 MBytes 94.1 Mbits/sec
[ 5] 3.00-4.00 sec 11.2 MBytes 94.1 Mbits/sec
[ 5] 4.00-5.00 sec 11.2 MBytes 94.1 Mbits/sec
[ 5] 5.00-6.00 sec 11.2 MBytes 94.1 Mbits/sec
[ 5] 6.00-7.00 sec 11.2 MBytes 94.1 Mbits/sec
[ 5] 7.00-8.00 sec 11.2 MBytes 94.2 Mbits/sec
[ 5] 8.00-9.00 sec 11.2 MBytes 94.1 Mbits/sec
[ 5] 9.00-10.00 sec 11.2 MBytes 94.1 Mbits/sec
[ 5] 10.00-10.04 sec 424 KBytes 93.1 Mbits/sec

[ ID] Interval Transfer Bitrate
[ 5] 0.00-10.04 sec 112 MBytes 93.8 Mbits/sec receiver

Server listening on 5201

Let me know if you need anything else to help diagnose the problem. Thank you for your time.

14

Just checking back in here to see if there are any more thoughts on this.

15

Lots of network issues, like

unix_err:'6e' error : 'Connection timed out'
2024-12-04 21:58:29.209 T:2974    error <general>: InputStream: Error opening, smb://192.168.0.15:445/My Book/Video/Blu Ray/Behind Enemy Lines.mkv.

Have you resolved that?

EDID issue could be a faulty HDMI cable or port on the TV.

16

Sam - That’s a pretty limited post after over a week of trying to get help on this forum.

I’m not sure if you read my post above with the Iperf3 data and where I explained what happened when I switched the HDMI cords and where I asked (a week ago) if there was anything else I could do to help diagnose the problem. So…since I’ve been hoping for someone to read my post and help (at the very least give me something else to try to help diagnose the problem), the response to your question is that the network issues have not been resolved.

I ran the Iperf3 commands as @fzinken suggested and while I’m not knowledgeable to understand the results, they look consistent. I posted them hoping to confirm or rule out issues. Do you see anything in those results? @fzinken said that Iperf3 is used to check the network. If you have another way to check the network to diagnose a problem listed in the logs, I’d love to try it.

As mentioned, I’ve switched HDMI cables and get the same result with the EDID. A couple questions about this:

  1. Would the EDID issue be the cause of the network issues you’re referencing in the log?
  2. Could the EDID also be caused by a faulty port on the Vero since I’ve tried different cables with the same results?

Am I understanding this correctly when I write that the networking seems good based on Iperf3 but there’s networking issues in the log?

Paul

17

Sorry – I have not been well at the moment, so am behind on things.

No

Possibly yes, or if the port has debris in it. If worst came to worst you could force an EDID, copying over from the Vero V. Have you tested the Vero V on the same port on the TV using the same HDMI?

Networking has a few too many retries for wired.
You have some connection issues to your NAS but also to the internet (scrapers).

Could you try remove the Ethernet cable and connect via WiFi temporarily?

18

Thanks Sam for the reply. Hope you start feeling better soon and can enjoy the holidays.
I will try what you suggested tomorrow.
Appreciate you writing in here with the suggestion.
Paul

19

Thank you. Hope you also enjoy your Christmas.

Once I feel a bit better I’ll be on top of the forums more.

Sam

20

Well the iperf3 result just showed that at the given moment of testing no throughput issue existed.
But yes you still have the disconnect in your logs which can have several network related issues.
Considering that you have a multitude of issues I recommend:

  1. Swap the power supply with the Vero5
  2. Clean the HDMI port (powered of) with contact cleaner
  3. Do a reinstall and do not restore anything from your backup first to test