Vero 4k+ hangs at blue osmc screen after update

@sam_nazarko I’ve tested using just wifi. Here are the logs:

https://paste.osmc.tv/otiwasipoj.xml

I’m not sure about your suggestion of testing the Vero V on the same port as the Vero 4. The Vero 5 is the server in this situation so currently is attached to all the hard drives. I would think I’d just get a boatload of errors in the logs if I disconnected the Vero 5 from the hard drives and connected it to the HDMI where the Vero 4 currently is. Or maybe I’m misunderstanding your suggestion.

I think I might at this time do a clean install. However I might do the previous version of the OSMC (previous to October 2024) as that one (as far as I can remember) seemed to work before. Just to make sure it isn’t a new software issue.

BTW, I also did the Iperf3 with wifi. Here are the results:

Client:
iperf3 -R -c 192.168.1.15
Connecting to host 192.168.1.15, port 5201
Reverse mode, remote host 192.168.1.15 is sending
[ 5] local 192.168.1.18 port 49788 connected to 192.168.1.15 port 5201
[ ID] Interval Transfer Bitrate
[ 5] 0.00-1.00 sec 12.6 MBytes 105 Mbits/sec
[ 5] 1.00-2.00 sec 16.8 MBytes 141 Mbits/sec
[ 5] 2.00-3.00 sec 20.0 MBytes 168 Mbits/sec
[ 5] 3.00-4.00 sec 19.8 MBytes 166 Mbits/sec
[ 5] 4.00-5.00 sec 20.5 MBytes 172 Mbits/sec
[ 5] 5.00-6.00 sec 20.6 MBytes 173 Mbits/sec
[ 5] 6.00-7.00 sec 22.0 MBytes 184 Mbits/sec
[ 5] 7.00-8.00 sec 20.8 MBytes 175 Mbits/sec
[ 5] 8.00-9.00 sec 20.8 MBytes 175 Mbits/sec
[ 5] 9.00-10.00 sec 21.1 MBytes 177 Mbits/sec


[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-10.05 sec 197 MBytes 165 Mbits/sec 39 sender
[ 5] 0.00-10.00 sec 195 MBytes 164 Mbits/sec receiver

iperf Done.

Server:

iperf3 -s

Server listening on 5201

Accepted connection from 192.168.1.18, port 49786
[ 5] local 192.168.1.15 port 5201 connected to 192.168.1.18 port 49788
[ ID] Interval Transfer Bitrate Retr Cwnd
[ 5] 0.00-1.00 sec 12.8 MBytes 107 Mbits/sec 39 140 KBytes
[ 5] 1.00-2.00 sec 16.8 MBytes 141 Mbits/sec 0 206 KBytes
[ 5] 2.00-3.00 sec 19.9 MBytes 167 Mbits/sec 0 262 KBytes
[ 5] 3.00-4.00 sec 20.4 MBytes 171 Mbits/sec 0 303 KBytes
[ 5] 4.00-5.00 sec 20.4 MBytes 171 Mbits/sec 0 344 KBytes
[ 5] 5.00-6.00 sec 20.1 MBytes 168 Mbits/sec 0 376 KBytes
[ 5] 6.00-7.00 sec 23.0 MBytes 193 Mbits/sec 0 411 KBytes
[ 5] 7.00-8.00 sec 20.3 MBytes 170 Mbits/sec 0 441 KBytes
[ 5] 8.00-9.00 sec 21.6 MBytes 181 Mbits/sec 0 467 KBytes
[ 5] 9.00-10.00 sec 22.2 MBytes 186 Mbits/sec 0 595 KBytes


[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-10.05 sec 197 MBytes 165 Mbits/sec 39 sender

Server listening on 5201

I just did the reinstall of August 2024 OSMC for Vero 4/4+. The only changes I made after to the OSMC was copying the fstab from one client to this one, and also copying the advancessetting.xml file. The first is to deal with NFS, the second to deal with the Mysql.

Here’s the log:

https://paste.osmc.tv/vegijavibo.xml

It would seem that still there are significant network errors. I see a bunch of 404 when trying to get images for the movies. There were also delays when opening a blu ray. Didn’t bother trying a 4k.

If you have any more suggestions, please let me know. I’d love to be able to figure out why this is happening instead of just replacing switches and long runs of network wire to try to troubleshoot. The network wire that would need replacing is about 50 feet that runs through the wall that won’t be fun to replace.

Thank you,
Paul

I just realized that it makes no sense to replace the switches and the wires. If I’m getting the same errors with wired AND wireless, it has to be something other than the switches and the wires.

Any suggestions??

Yes

I already did the reinstall without restoring anything from the backup except advancedsettings.xml and fstab (see above). I still had the same problem.

I don’t have contact cleaner. If you think that the HDMI port could be causing the network issues b/c of the EDID (Sam said no), then I’ll pick that up. Will take a bit to test that b/c I’ll have to get it. Let me know and if so I’ll order it right away.

I’ll try replacing the power supply. I’m assuming, for testing purposes, that I can use the power supply from my Vero V?

Paul

Yes as I suggested.

The HDMI would not be related to the network but without proper EDID playback issues would be expected.

Swapping the power supply didn’t fix the problem.
I’ve checked and it appears Isopropyl alcohol can be used as a contact cleaner. Just let it evaporate prior to re-plugging in the cord. I’ll try that a bit later tonight.

Unfortunately the cleaning of the HDMI port on the Vero 4K with alcohol did not help either.

I’ve posted the logs here after cleaning.

https://paste.osmc.tv/inadisexiz

As a summary, I’ve switched the network cables, tried wifi, swapped the power supply, did a reinstall only adding two files from the backup, and checked the network connections between the client and server using Iperf3. None of this has fixed the problem.

Just to reiterate, I believe that since wifi and wired (logs attached in posts above) seem to run into the same problem, the issue therefore would not be the switch or the network cables between the switches. It could of course still be a router or perhaps some network setting, but not the cables or the switches between the router and the Vero 4K since that wouldn’t affect wifi as well. Let me know if this is incorrect.

Could my DNS settings be incorrect? I am able to see the files when I cd into /mnt so at least they are there. Is there anything else I can try here?

Thank you.

Well find myself HERE! I just did the same. Been using Plex server with Firesticks no problems past 2 years. So since I updated my PC to 5x 22TB drives left me with many 8TB seagate usb drives. So went through all my Raspberries 2 thur 3’s non do not support 4K. I remembered I own Vero 4K+ So figured I will make a Xmas present 8TB usb drive loaded with 4K content and updated the Vero to latest img OSMC_TGT_vero3_20241104 after scanning in the library did a quick test everything played…Well I couldnt leave well enough alone I wanted the Skin to be less boring! So added Amber Skin and now get the OSMC Boot Scoot Boogey sad face after reboot about 10 seconds in :frowning: MAN by now I would of thought this was all in the past by now. GEESH back to square ONE! Guess I will redo and leave the boring SKIN on.

It would not be a DNS issue as the issues are with IP addresses already.
Surely something wrong with either the server or the network.

2024-12-22 13:43:27.129 T:3008    error <general>: Unable to open database: MyVideos131 [2002](Can't connect to MySQL server on '192.168.1.15' (101))
2024-12-22 13:43:27.129 T:3008    error <general>: SQL: [MyVideos131] The MySQL server has gone away

I would login the Vero with SSH and check if you can connect to the SQL server from command line

Please don’t hijack the thread. Nothing related with this issue in your post

Sorry. My search brought me to the first 2 sentences in the FIRST post.

BlockquoteI haven’t used my Vero 4k+ in a couple months. I just decided to update it (when I was prompted). Now it is stuck at the blue screen with the OSMC logo.

When I try to login from the Vero 4K to the Mysql on Vero V (the server), I get the following:

“osmc@osmc:~$ sudo mysql -u root -p -h 192.168.1.15
Enter password:
ERROR 1045 (28000): Access denied for user ‘root’@‘192.168.1.3’ (using password: YES)
osmc@osmc:~$”

fyi:
server is 192.168.1.15. Vero 4k is 192.168.1.3.

I’m assuming it’s something simple that I missed but I can’t figure it out.
Thanks,
Paul

What happens if you invoke this command on the Vero V itsself?

Perhaps, you installed mysql following this topic? [Wiki] Install and configure mysql server and clients

At least it gives some ideas what user and password could have been used and has to be enterd in the advancedsettings.xml and to have a look into the sources.xml on the client.

root most likely is limited to localhost unless you open it up.
If you have configured osmc user try to login with -u osmc or any user you have configured for remote access to the mysql server.

Still suggest to open a new thread and post logs so that we can help

Thanks Jim. This caught my attention since one of the files I did not transfer over from the backup (I only copied two) was sources.xml (I did however transfer over advancedsettings.xml). It appears the sources.xml file is still a default. Could this be the problem? I’ll try to post the sources.xml file.

That was the issue. I was able to log into mysql server from the client. I was able to use the MyVideos131 database and also do a select command on the files table. All went smoothly.

Paul
Screenshot 2024-12-24 105232

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Unfortunately that’s not an OSMC issue. The latest version of OSMC ships Kodi v21. The Amber skin is not updated and not compatible with Kodi v21.

Your options are to either use another skin or downgrade your OSMC installation to a version before August 2024 which had Kodi v20.5 or earlier.

I have no idea how your post is relevant to this thread.

Cheers

Sam

I’ve tried further troubleshooting with no luck.

  1. purchased another hdmi cable. did not solve the problem.
  2. replaced the ethernet cable for the third time. no change.
  3. restarted the router several times. no change.
  4. added sources for the UHD movies. that did not change anything.

After doing these things, I’ve created another log. Here it is:
https://paste.osmc.tv/toqugeyowi

Anything else I can try?

Try this -

Your network connections, i.e. opening video files for read are failing according to your latest logs, even though you say you ‘cd’ (change directory) to the folder, to see files.

Using ‘autofs’ instead of a simple NFS mount, is more reliable in my experience.

Hopefully you already have access to your Vero using SSH in order to set this up.

Good luck.

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