Vero 4K + network speed major disappointment

Yes I restarted my router but that did not help. Still trying to figure out how the iperf3 works. Never used it before. I am going to install it on my Synology NAs and when i get results I will post them.

edit

I will try your suggestions asap

Using the adapter that came with the Vero 4k+.

We donā€™t ship an Ethernet adapter. Can you clarify this?

My bad I read power adapter. No I am not using one.

This is what I get when running iperf3 whit the vero connected to the switch and the NAS as host.

Connecting to host 192.168.178.178, port 5201
[  4] local 192.168.178.66 port 35592 connected to 192.168.178.178 port 5201
[ ID] Interval           Transfer     Bandwidth       Retr  Cwnd
[  4]   0.00-1.00   sec   461 KBytes  3.77 Mbits/sec   40   1.41 KBytes
[  4]   1.00-2.00   sec   300 KBytes  2.46 Mbits/sec   27   4.24 KBytes
[  4]   2.00-3.00   sec   284 KBytes  2.33 Mbits/sec   37   2.83 KBytes
[  4]   3.00-4.00   sec   776 KBytes  6.36 Mbits/sec   62   2.83 KBytes
[  4]   4.00-5.00   sec   399 KBytes  3.27 Mbits/sec   41   2.83 KBytes
[  4]   5.00-6.00   sec   433 KBytes  3.54 Mbits/sec   48   2.83 KBytes
[  4]   6.00-7.00   sec   518 KBytes  4.24 Mbits/sec   56   1.41 KBytes
[  4]   7.00-8.00   sec   392 KBytes  3.21 Mbits/sec   40   1.41 KBytes
[  4]   8.00-9.00   sec   255 KBytes  2.09 Mbits/sec   29   1.41 KBytes
[  4]   9.00-10.00  sec   399 KBytes  3.27 Mbits/sec   43   2.83 KBytes
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  4.12 MBytes  3.45 Mbits/sec  423             sender
[  4]   0.00-10.00  sec  4.04 MBytes  3.39 Mbits/sec                  receiver

And the other way around

Connecting to host 192.168.178.66, port 5201
[  5] local 192.168.178.178 port 42186 connected to 192.168.178.66 port 5201
[ ID] Interval           Transfer     Bitrate         Retr  Cwnd
[  5]   0.00-1.02   sec   174 KBytes  1.40 Mbits/sec    3   5.66 KBytes
[  5]   1.02-2.02   sec  76.4 KBytes   626 Kbits/sec    1   11.3 KBytes
[  5]   2.02-3.02   sec  0.00 Bytes  0.00 bits/sec    1   4.24 KBytes
[  5]   3.02-4.02   sec  0.00 Bytes  0.00 bits/sec    0   4.24 KBytes
[  5]   4.02-5.02   sec  38.2 KBytes   313 Kbits/sec    1   7.07 KBytes
[  5]   5.02-6.02   sec  0.00 Bytes  0.00 bits/sec    0   7.07 KBytes
[  5]   6.02-7.02   sec  0.00 Bytes  0.00 bits/sec    1   5.66 KBytes
[  5]   7.02-8.02   sec  0.00 Bytes  0.00 bits/sec    0   5.66 KBytes
[  5]   8.02-9.02   sec  0.00 Bytes  0.00 bits/sec    0   5.66 KBytes
[  5]   9.02-10.02  sec  41.0 KBytes   336 Kbits/sec    1   11.3 KBytes
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Retr
[  5]   0.00-10.02  sec   329 KBytes   269 Kbits/sec    8             sender
[  5]   0.00-10.02  sec   287 KBytes   235 Kbits/sec                  receiver

This is with the Vero straight to my router

Connecting to host 192.168.178.178, port 5201
[  4] local 192.168.178.66 port 35651 connected to 192.168.178.178 port 5201
[ ID] Interval           Transfer     Bandwidth       Retr  Cwnd
[  4]   0.00-1.00   sec   563 KBytes  4.61 Mbits/sec   40   4.24 KBytes
[  4]   1.00-2.00   sec   163 KBytes  1.33 Mbits/sec   17   2.83 KBytes
[  4]   2.00-3.00   sec  33.9 KBytes   278 Kbits/sec    9   2.83 KBytes
[  4]   3.00-4.00   sec   119 KBytes   973 Kbits/sec   13   4.24 KBytes
[  4]   4.00-5.00   sec  42.4 KBytes   347 Kbits/sec    8   4.24 KBytes
[  4]   5.00-6.00   sec   170 KBytes  1.39 Mbits/sec   18   2.83 KBytes
[  4]   6.00-7.00   sec   141 KBytes  1.16 Mbits/sec   17   4.24 KBytes
[  4]   7.00-8.00   sec   124 KBytes  1.02 Mbits/sec   13   2.83 KBytes
[  4]   8.00-9.00   sec  33.9 KBytes   278 Kbits/sec    8   4.24 KBytes
[  4]   9.00-10.00  sec   187 KBytes  1.53 Mbits/sec   10   9.90 KBytes
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  1.54 MBytes  1.29 Mbits/sec  153             sender
[  4]   0.00-10.00  sec  1.40 MBytes  1.18 Mbits/sec                  receiver

And also the other way round:

Connecting to host 192.168.178.66, port 5201
[  5] local 192.168.178.178 port 42245 connected to 192.168.178.66 port 5201
[ ID] Interval           Transfer     Bitrate         Retr  Cwnd
[  5]   0.00-1.01   sec   549 KBytes  4.44 Mbits/sec    2   2.83 KBytes
[  5]   1.01-2.01   sec  0.00 Bytes  0.00 bits/sec    1   7.07 KBytes
[  5]   2.01-3.01   sec  0.00 Bytes  0.00 bits/sec    1   5.66 KBytes
[  5]   3.01-4.01   sec  89.1 KBytes   730 Kbits/sec    1   11.3 KBytes
[  5]   4.01-5.01   sec  39.6 KBytes   324 Kbits/sec    1   15.6 KBytes
[  5]   5.01-6.02   sec  0.00 Bytes  0.00 bits/sec    0   15.6 KBytes
[  5]   6.02-7.01   sec  0.00 Bytes  0.00 bits/sec    1   2.83 KBytes
[  5]   7.01-8.01   sec  0.00 Bytes  0.00 bits/sec    0   2.83 KBytes
[  5]   8.01-9.01   sec  0.00 Bytes  0.00 bits/sec    1   5.66 KBytes
[  5]   9.01-10.01  sec  0.00 Bytes  0.00 bits/sec    0   5.66 KBytes
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Retr
[  5]   0.00-10.01  sec   677 KBytes   554 Kbits/sec    8             sender
[  5]   0.00-10.01  sec   629 KBytes   515 Kbits/sec                  receiver

iperf Done.

That is very slow indeed.
You sure that is over ethernet? Why kind of cable did you connect? Cat54, Cat6?

In the iperf3 tests

vero to switch with cat5 from switch to router cat 5
Vero straight to the router with cat 6

With cat5, you get 100 Mb/s max. I would expect faster than that though.

You need to at least cat5e to get gigabit speeds.

I would try the iperf3 tests with the vero and another device, just to make sure the issue isnā€™t with your nas.

Thanks Tom.

Your Vero4K + is getting an IP address:

Sep 19 19:20:13 vero avahi-daemon[384]: Registering new address record for 192.168.178.66 on eth0.IPv4.
...
Sep 19 19:20:13 vero connmand[407]: eth0 {add} address 192.168.178.66/24 label eth0 family 2

then dropping it a couple of seconds later:

Sep 19 19:20:15 vero avahi-daemon[384]: Leaving mDNS multicast group on interface eth0.IPv4 with address 192.168.178.66.
...
Sep 19 19:20:15 vero connmand[407]: eth0 {del} address 192.168.178.66/24 label eth0

It doesnā€™t seem to have reached the Internet in the time between the address being allocated and dropped.

So what does that mean?

This is between the vero 4k+ as client and my minix z64 windows (100mb/s) as host with a cat 5e cabel

Connecting to host 192.168.178.12, port 5201
[  4] local 192.168.178.66 port 56473 connected to 192.168.178.12 port 5201
[ ID] Interval           Transfer     Bandwidth       Retr  Cwnd
[  4]   0.00-1.00   sec   780 KBytes  6.39 Mbits/sec   43   4.28 KBytes
[  4]   1.00-2.00   sec  37.1 KBytes   303 Kbits/sec   10   2.85 KBytes
[  4]   2.00-3.00   sec  37.1 KBytes   304 Kbits/sec    6   1.43 KBytes
[  4]   3.00-4.00   sec  71.3 KBytes   585 Kbits/sec    8   2.85 KBytes
[  4]   4.00-5.00   sec  48.5 KBytes   397 Kbits/sec    8   1.43 KBytes
[  4]   5.00-6.00   sec   194 KBytes  1.59 Mbits/sec   22   1.43 KBytes
[  4]   6.00-7.00   sec   317 KBytes  2.59 Mbits/sec   27   2.85 KBytes
[  4]   7.00-8.00   sec   111 KBytes   911 Kbits/sec   14   2.85 KBytes
[  4]   8.00-9.00   sec   103 KBytes   841 Kbits/sec   12   2.85 KBytes
[  4]   9.00-10.00  sec   180 KBytes  1.47 Mbits/sec   19   2.85 KBytes
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  1.83 MBytes  1.54 Mbits/sec  169             sender
[  4]   0.00-10.00  sec  1.71 MBytes  1.43 Mbits/sec                  receiver

Right now, itā€™s unclear why itā€™s happening. But by including the details in a post, at least itā€™s been highlighted.

Ok thanks. We will see what more comes out of it.

Hi,

Still not clear as to whether you are using cat5 or cat5e cables to the switch, if they are cat5 cables this may help and clarify if the issue is what I think it is:

sudo apt-get update
sudo apt-get install ethtool
sudo ethtool -s eth0 speed 100 duplex full autoneg on

Then try the iperf3 tests again.

Thanks Tom.

Just edited this post with an update as i can now see what the problem is.

Slow networking when connected wired. WiFi is fine.

See post 11 for speed Wired Vero>Dlink DGS-108 Switch>Asus 68u Router.
See post 12 for speed Wired Vero>Asus 68u Router.
Cat6 cables used, I have tested different cables also and same results.
I have NO issues with any other device on my network.

As my logs show in post 3 I am getting a Gigabit connection reported. Also my switch (when used) and router all report a Gigabit link.

I sold my Vero4k 2 weeks ago that worked flawlessly (with gigabit>usb adapter for extra speed, also now sold) to ā€˜upgradeā€™ to this Vero4k +

Sorry to hear this

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

So, in summary:

  • activate the logging
  • reboot the OSMC device
  • reproduce the issue
  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

I am pretty sure Iā€™m using all cat 5e cables but I will check this tonight. Iā€™m not sure about the cable from the nas to the router. This is the original cable that came with the nas but I will also check this.
Still wouldnā€™t I get higher speeds when connecting the vero straight to the router with the cat 6 cable leaving the switch out of this? Also when on wireless I am getting speeds up to 200 mbps so doesnā€™t that implicate there is nothing wrong with the connection to the nas?

Thanks Pascal

When doing the next test, any chance you could take a packet capture?
If it is not the interface, it is probably on the network, and this can probably be seen in some traffic.
Please install tcpdump on the cli with:
sudo apt install tcpdump

then perform the capture with:
sudo tcpdump -c 100000 -i eth0 -w /tmp/output.pcap

And put it somewhere some of us can download it for analysis.

Thanks I will do this tonight.

Am currently in the process of migrating my Vero 4K configuration to the new Vero 4K+ and I have noticed that the SMB mounts in /etc/fstab have disappeared. Is this expected behaviour?