Vero 4k not booting, red cross

Help and Support Vero 4K / Vero 4K +
1

Hi guys,

I have had my Vero 4K since 2017, mostly without any issues (And if there was any, it was usually my own fault :wink: ) but now I am unsure if it has finally died on me or that it can still be saved somehow.

I have been running the Linux 4.9 test kernel for some time without issues, and I doubt it’s the issue here… This morning, the Vero was showing a red light, and replugging it from the power did not help there either. I have tried to do a reinstall from a USB stick and this also did not seem to have any effect either.

Are there more things I could try to see if it can be saved?

2

You should test with another power supply if you have one around. For testing purposes, you can also test by supplying power via the USB port if you don’t have a supply with the proper specs and the barrel connector, but this would require a USB-A to USB-A cable.

5

I tried it with one I had laying around, but it had a similar effect and it’s not booting up unfortunately.

6

So no picture at all on the screen?
May want to try the USB A-A cable method.

7

Nope, nothing :frowning: And I don’t have one of those cables unfortunately.

8

Can you show us a photo of this other power supply?

9

Looks like this:

image
image3024×4032 2.32 MB

Thanks!

10

Wondering if anyone else had any ideas?

Also if it really turns out to be broken, I will need to get some sort a replacement, I suppose the Vero 4K+ is now the new cool kid on the block when it comes to running Kodi on a simple device?

Thanks!

11

We can take a look at it, but there’s no guarantee we can repair it.

Send an email to support@osmc.tv so we can discuss this

Sam

12

Thanks! I have sent in an e-mail!