I’ve sent you an email with the tracking details. These can be used on the Royal Mail or PostNL websites.
It appears that your original order was lost in transit.
Sam
Hi Sam,
Can you please respond to my email?
Thank you and kind regards,
Metin
I will do so shortly. It’s Christmas Eve here, so replies are taking a little longer than usual.
Sam
1 Like
I can see that you have received the parcel, just in time for Christmas 
I do apologise that the initial order was lost in transit, but I am glad you have now received the replacement in time
Cheers
Sam
1 Like
Please cancel my order and refund the amount. Ill be grateful. ID 33988. Thanks
Please email sales@osmc.tv with your order number and we will process this for you promptly
Many thanks
Sam
This has now been processed.
Many thanks
Sam