Vero 4k Original Remote Not Working

Help and Support
1

Hi All,

For some reason my remote started not to work and I have tried the following already and still without luck.

  1. Changed battery, blue light flashes.
  2. Re-paired the remote as per guidance found within forum.
  3. Plugged receiver into PC and windows installed drivers automatically but when I tried to use the remote to scroll a webpage (think this is what someone recommended on forum) it does not work. However, the PC gives a “disconnect” audio notification.

Would appreciate your help to see what can be done before splashing out for a new remote.

Thanks.

2

Please upload a log with the USB dongle connected so we can see if it’s detected correctly.

3

@jkkc313 Just to be sure, have another look at this wiki article for correct pairing: Pairing the Original Black OSMC RF Remote Control with a Pi/Vero2/4k/4k+

4

just tried, no luck

5

thanks, you mind telling me how this can be done?

6

Here’s the log

https://paste.osmc.tv/ajiguyijij

I’m not sure which options you need so I selected all options

Thanks

7

The remote controller is shown as connected:

May 10 17:34:00 osmc kernel: usb 1-1: new low-speed USB device number 2 using xhci-hcd
May 10 17:34:00 osmc kernel: usb 1-1: New USB device found, idVendor=2017, idProduct=1688
May 10 17:34:00 osmc kernel: usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
May 10 17:34:00 osmc kernel: usb 1-1: Product: USB Keyboard Mouse
May 10 17:34:00 osmc kernel: usb 1-1: Manufacturer: OSMC Remote Controller
May 10 17:34:00 osmc kernel: input: OSMC Remote Controller USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-1/1-1:1.0/0003:2017:1688.0001/input/input2
May 10 17:34:00 osmc kernel: hid-generic 0003:2017:1688.0001: input,hidraw0: USB HID v1.10 Keyboard [OSMC Remote Controller USB Keyboard Mouse] on usb-xhci-hcd.0.auto-1/input0
May 10 17:34:00 osmc kernel: input: OSMC Remote Controller USB Keyboard Mouse as /devices/c9000000.dwc3/xhci-hcd.0.auto/usb1/1-1/1-1:1.1/0003:2017:1688.0002/input/input3
May 10 17:34:00 osmc kernel: hid-generic 0003:2017:1688.0002: input,hidraw1: USB HID v1.10 Mouse [OSMC Remote Controller USB Keyboard Mouse] on usb-xhci-hcd.0.auto-1/input1

Can you explain what you mean by this?

8

so when you plug-in a usb device Windows with give you a audio notification and similarly when you disconnect it, it gives a similar tone.

For the remote, when i plug the adaptor in it appears to work and install all relevant drivers. But when i scroll a webpage or conduct the notepad test with the remote, a disconnect tone occurs and nothing happens on the screen. The same disconnect tone occurs if i try again a few seconds later.

9

And does the blue LED give you a short flash initially but then become a long pulse?

10

To confirm I did the following.

  1. In plugged the dongle.
  2. Hold home and ok for 5 seconds until flashing
  3. Plug in the dongle which gave me 3 flashes on remote.
  4. Power off, wait 2 minutes
  5. Turn on system, remote still doesn’t work

When should the long pulse occur?

11

Ah, yes there was a long pulse after holding the ok and home for a short while.

12

But when you press a button is there a quick blue flash or a drawn out one?

13

After holding home and ok for 5 secs, a long bright blue light comes on then dims after a few seconds

14

I’m talking about when you are pressing buttons — sorry for confusion.

15

dim blue spot for around 1 sec

16

I suspect your dongle may be problematic. We can send you a new one if you contact support.

17

thanks, and will do.

18

Just to say I have received the new dongle and the remote now works, thanks a lot

1 Like
19

Great!