Vero 4k + resolution after power off


#1

Every night i power off all my devices with a master switch. In the morning, when i put on the power again, my Vero 4k + resolution is set back to 1280x1024 (where i set 1080p in the settings menu every time).

All my other settings are saved succesfully and are still in place after the powercycle, but the resolution is not.

Is there a alternative way to force the resolution to be in 1080p after a power cycle?


#2

I hope you first shutdown the Vero4k cleanly before you “power off”?!?

This means the Vero boots before the TV and therefore can not read the TV resolution correctly.

To avoid all this you should not power off the Vero4k


#3

1280x1024 is an odd resolution.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

So, in summary:

  • enable debug logging at settings->system->logging
    (the settings-level in the GUI’s settings->system menu should be at least standard for this)

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.


#7

I don’t actually, because when i shutdown the Vero4k, the only way to get it back up is to do a power cycle. That’s not very user frienldy. Or is there another way to power it up with the remote?

That could explain the problem. So the only way really is to keep the Vero4k on and on power 24/7?


#8

The Vero4k is designed as always on device (you can put it in suspend if you prefer). But if you power it off with out a clean shutdown you are putting yourself at risk of filesystem corruption and data loss


#9

Thanks for your advice. Let’s use it as designed then, i’ll keep it on 24/7 :slight_smile:


#10

1280x1024 is indeed an odd resolution; as it’s a VESA mode.

Sam