Vero 4K + shipment details (08/08/18)

I was answering someone else’s question.

Tracking page is still blank for my order (postal service tracking works fine).

I didn’t have a chance to fix the rate limiting yet as it’s been busy today.
Someone keeps F5’ing their order constantly, which breaks it for everyone.

You can still use the Royal Mail website for now.

Sam

Right. But what range you’re in greatly depends on region. So saying you’re 18xxx range, as I understand, isn’t an indicator of where you are in the order process without knowing the country you live in.

My order (July 12th - #18735) has been completed since yesterday afternoon, tracking not working yet.

I’ve been patiently waiting for my Vero, waiting a few more days for tracking shouldn’t be too much of a problem :wink:

You can just punch the tracking number in the email in to https://www.royalmail.com/track-your-item or PostNL as you seem to be in the Netherlands.

Sam

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My order that was placed on July 22 was shipped today.

Great news, hopefully my order from 0:48am London time 25th July isnt too far behind you.

My Order is from July 27 and i hope i will get some Shipping data soon, too. Go for it Sam. :wink:

Thanks, I saw some mention of the Royal Mail, but I mistakenly thought that was only meant for UK residents.

And once again, your commitment to giving help and updates is amazing. If only more companies were as centered on customercontact and satisfaction… Keep it up!

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Is there any way to delay shipment?
Going on vacation and will not be able to receive any deliveries.

Sure. Just give me the order number and tell me when you want it delivered.

Order #19000 (July 25, 2018)

If you could delay it until September 21st that would be great.

I’ve made a note of this for you and we will ship it on 21/09.

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Thank you very much!

What…order 19000 i got Order #19868 how long will it take to get my vero?

(I know you’re struggling to send all the orders, but did not think you sold so many.)

There will be a tool shortly to give you an ETA.

Sam

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25 June #18998 to the Eastern US. Still processing, but when it ships, it ships. Not a big deal to me. Worth the wait, from what I hear. :slight_smile:

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I was worried then. Your order is actually 25th July!

Will probably ship tomorrow

Exciting. I’m July 25, just a couple of orders earlier than sonthi! Tomorrow may be the day, yay! The best part of getting new, speedier Veros is that you can watch a 2 hour movie in 1 hour and 15 minutes! :rofl:

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Dudes cmon. I see this time and time again on smaller projects on the net:

  1. Everyones waiting
  2. Things start to ship
  3. The very same persons that are trying to ship fast, is at the same timer flooded by comments like “where is MY order” “why did HE get his BEFORE me even tho I ordered before him” and so on…only prolonging the process and taking time away from the shipping prosess.

We have waited for some time…we know they are flooded…your device will come…just chill and wait?? If you demand to have specific information - it cant be fetched magically but will take time away from packing, shipping or fixing other problems customers have so it will sometimes take even longer for everyone.

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