We have now caught up on all orders. Many thanks for your patience and understanding while we got through this.
All orders (including those placed today) are expected to be fulfilled within 10 days
65% of orders have now shipped
Backlog should be cleared within 14 days.
We have now fulfilled 40% of orders.
The tool will be up shortly.
We have now fulfilled just over 20% of outstanding orders over the weekend. We still have units in stock which we are packaging.
We will receive an additional batch of units on Wednesday as well, so there will be no disruption in shipping.
31st August 2018
We have resumed shipping now. We received half our units as UPS ran out of room in their vans. The rest will arrive on Monday.
I will soon be able to give precise dispatch dates and will make a tool available for this in a few days.
30th August 2018
We have units in Stanford Le-Hope, UK which is UPS’ big UK hub. With any luck, we’ll get them tomorrow. I don’t want to get hopes up though, and Monday looks more realistic. We expect more units to trickle in next week.
I’ll keep everyone posted.
29th August 2018
It looks like the customs debacle is now over. After nearly two months, our next major shipment is now in free circulation, so we expect to get these very soon and start packing orders again.
Thanks for your patience. The ‘On Time’ message is quite humorous.
23rd August 2018
We now expect to resume shipping on the 28th - 30th August when UPS deliver both batches (air and rail) of devices. We will then provide a tool to track order dispatch ETAs.
20th August 2018
The ten working days have passed, and it looks like the next batch is about to clear customs within the next 24 hours.
8th August 2018
I wanted to give another shipment update with some news. Good and bad.
We shipped some devices, and then we ran out of them. I suspect we’ll be seeing some happy customers on the forum shortly.
We are making enough units, but we aren’t getting them quickly enough. So that we could keep a competitive price, we employed a rail route to import our products. This saves costs and the environment. But it is slower. Imports in to the EU via rail are very strict and take time.
We expect our next batch of devices to clear customs in 10 working days and we have a batch of devices behind that. And another batch.
I am happy to answer any questions or give you any information. Unfortunately what I am not able to do currently is speed up this process. It would be a shame but it is completely understandable if anyone would like a refund for their order. You can do this by emailing email@example.com with your order # or raising a support request via My OSMC.
I would like to thank people for their patience. I am overwhelmed by some of the responses via our support system. Some people asked for their shipment to be sent later to keep other customers happy. That is very noble, but we will keep shipping on a first come, first served basis.
When we’re ahead of this, I’ll do a write up on importing by rail from China. I suspect it will make for some interesting reading.
Thank you for supporting OSMC.