Hi Sam,
The problem was with the network speed (just a few kbit instead of nearly gbit.)
Tested with a dumb tp-link switch and with a managed unifi switch.
It would have helped if you contacted me that you have received the unit. And that you were testing it and so on.
I believe weâve been keeping you updated via ticket #575402.
We also sent a confirmation email to you (check spam?) when we received the device.
After testing, your iperf tests show:
[ 4] local 192.168.0.100 port 5001 connected with 192.168.0.72 port 49559
[ 4] 0.0- 5.0 sec 560 MBytes 933 Mbits/sec
[ 6] local 192.168.0.100 port 5001 connected with 192.168.0.72 port 59866
[ 6] 0.0- 5.0 sec 560 MBytes 934 Mbits/sec
Nonetheless, we have issued a replacement device.
We are doing our best to get everyoneâs devices out as quickly as possible (returns or new orders). Returns take 2-3 days to process (due to testing; contacting the customer).
Thanks
Sam
Sorry, nothing in my mail-box.
Guess it went wrong with the address.
Account address is wouter+osmc@**** while i send you the info from wouter@****
Do you have a tracking number for me?
Very strange that your iperf tests were normal.
I did a factory reset before I send it to you, can this have resolved the issue?
No â if thereâs a hardware problem, it cannot be resolved by software.
That might explain the issue.
Rest assured a new unit has shipped for you. I can send tracking details via PM or a ticket; but not publicly.
Sam
What about same day shipping? 
I ordered my (second) Vero device on October 15th, so far no update whatsoeverâŚ
I donât recall same day shipping, only 1 day shipping.
Did you see the comments above?
Your order has likely already shipped. Without an order number, itâs hard to tell
It depends on the time of the order placed whether it meets the cutoff or not. Obviously if you order at 23:00, itâs not going out that day.
Sam
OK, thanks for the reply.
My order #20764 was placed on 16/10, 13:59 local time (11:59 London time).
So, you are saying that it may have already shipped despite the fact that it is still marked as in processing? When should I expect a tracking number?
Thanks again.
A tracking number is sent 24 hours after the first international (or final for domestic) scan point. Weâve made this change because some customers were constantly F5âing the tracking page before this, and it would cause rate limiting.
I believe this has indeed already shipped for you.
Sam
Clystal clear. Thanks.
Could you please pm (or send to wouter+osmc@****) me the tracking details?
Yeay, yesterday arrived my vero.
Works like a charm with my Samsung QLED
Glad to hear this. Enjoy.
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