Vero 4K+ Update Issue


Is there a problem with the update server for the Vero 4k+ at the moment?
I keep getting the connectivity issue message everytime I try and check for updates through MyOSMC.
I’m on the May 2023 update. Everything else seems to be working fine.


There are no issues that I can see here.
Are other internet based services working as expected?

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot: