Same issue for me… but we paid for a good remote : 
The CEC TV also problematic because a bad HDMI cable as @sam_nazarko tell here
I payed more than other devices for the quality of the set (Vero+HDMI+Remote) but only the Vero is good.
I think @sam_nazarko should think about a partial refund: Vero does not offer all what we payed for (and @sam_nazarko you are honest in confirm the problems, but I think this is not enough).