The crashes happen from seconds to around 2 hours from playback start. It happens since I got it month ago and always happens during this time period, the device fully crashes, sometimes it reboots on it’s own, but most of the time I need to unplug it from power. My setup is vero connected to soundbar, samsung hw-q930c, thats connected to lg c5 earc port. The video stops and soundbar makes noise for 1-2 seconds then stops. The movies I tried were 4k blurays with dolby vision.
Sorry, I forgot to mention that I’m using jellyfin for kodi plugin. Today I played 2 different movies from usb stick, and they didn’t crash. I was also transferring files from the server with jellyfin to vero using sftp, and it crashed after 30 minutes. It doesn’t crash when idling.
I used different jellyfin addon, jellycon, and instead of device crashing, the playback stops. Could it be because of my internet connection? Im using wifi, so it may get unstable at times.
Thanks for confirming it doesn’t crash when idling.
Honestly, we shouldn’t crash at all, but it does happen with some Kodi add-ons.
Is the device still responsive to remote? Can you press stop and get back to Kodi UI? If so, some fresh logs would be interesting and we can see if there are network issues with playback
Yes, I could go back to kodi ui. Yesterday and today I watched the same 3 hour movie, and it didn’t crash at all. I tried watching a different one, also today, and it crashed thrice, twice when rewinding and once when watching after couple of minutes. It were hard crashes, I couldn’t go back to kodi ui.
I tried different movies, and sometimes it crashes completely. Sometimes it restarts on it’s own, or I have to unplug it from power, or playback stops and just goes back to kodi ui, once it didn’t crash, but the wifi disconnected. It’s completely random. I also tried 2 addons for Plex, same thing.
My media media server is not on my local network, if that changes anything.
Edit: After trying different files, it looks like the higher the bitrate, the crashing happens faster, Watched 66 mbps file, it crashed after 1 hour. 2 of my files with highest bitrate, ~90 mbps, always crash after ~1-5 minutes.
I used powerline adapter I use with different device, and it seemed to fix the issue.
So it’s caused by my wifi, but do you an idea why wouldn’t kodi just show “buffering” and continue playing the file? I would want to avoid buying another adapter if possible, cause my router is too from my tv.
Also, I assumed that it crashed because the remote stopped working, I guess the issue caused it disconnect? I tried multiple times, and when the issue happens, the remote sometimes disconnects, sometimes doesn’t.
There is some kind of WiFi problem with the Vero V.
I can’t run mine on Wifi, this will result in the Vero freezing and the audio is looping, and the only option is to pull the plug. No problem on ethernet at all.
See this thread for more info. Vero V hangs playing UHD rips
i hit this bug myself on Vero V.
Using pm4k addon.
it seemed random while seeking but today a movie just plain out froze the entire device, after reboot and resume it froze again, high bitrate 4k DV.
My solution was to disable Wi-Fi and use cabled ethernet instead, watched the entire movie without issues.
Correct. It’s an issue with the Vero V, not the access point or router.
I specifically purchased the Aruba to eliminate Unifi as the issue after seeing the issue with 2 different Unifi models. The Vero 4k+ played large UHD files with no issues using all 3 access points.
It’s now been almost 2 1/2 years since I reported this issue.
Yes, you are right. I reported it back in May 2024.
The wife is still annoyed by the Ethernet cable on the living room floor.
Another problem is that I desperately need a new Vero V, but at this location Wi-Fi is the only option at the moment, and with the current problem it’s not really an option.
Hope to see a fix soon
@sam_nazarko let me know if you need me to test something, or need info.
With the latest kernel in staging (which adds DV FEL support), I’ve added persistent RAM logging for kernel panics, which is what I suspect is happening here. This should let us get some insight in to what’s going on.
The downside is that currently, I haven’t updated the logger to automatically upload these as part of a paste log via My OSMC / grab-logs, but will do so shortly.
So for now, it would be good to update to the staging repository as follows:
Run the following command to add the staging repository: echo 'deb http://apt.osmc.tv bullseye-devel main' | sudo tee /etc/apt/sources.list.d/osmc-devel.list
Go to My OSMC → Updater → Manual Controls → and select Check for Updates now. When prompted to do so on screen, please choose to install the update.
Your system should have have received the update.
I also recommend you remove /etc/apt/sources.list.d/osmc-devel.list after updating.
This will deactivate the staging repository. You can do so with the following command: sudo rm /etc/apt/sources.list.d/osmc-devel.list.
After updating, please reproduce the crash.
If it’s a kernel panic, the system will reboot five seconds after the crash occurs.
The cause of this crash should be logged (several files) to /var/lib/systemd/pstore/. Please go to https://paste.osmc.tv and upload them and share the URL.
I’ll streamline this in future so it’s part of the standard logging system.
Just had the crash with audio lopping.
But it did not restart by itself, had to pull the plug after a couple minutes, so I guess it’s not a kernel panic.
It was no reachable by SSH.
There was no files added to /var/lib/systemd/pstore/
Edit: There was one file in /var/lib/systemd/pstore/ but i believe it was created when i installed the new kernel, console-ramoops-0
I set up the staging repository but now I only get a black screen with DV files. Same issue with both UHD rips with DV and some test files for profile 7 FEL.
