Vero V remote no longer working after update

Help and Support
1

We updated our Vero V (Dec 1st 2025) and right after the update was done, the remote stopped working.
The TV remote (CEC ?) works.

What I have done so far:

  • reboot the OSMC
  • Re pair the remote (press and hold home+OK)
  • Get my old remote from my Vero 4K (broken plastics but was still working when used last), pair it (press and hold Home+OK)
  • Replace the internal dongle with the old dongle from the remote mentioned above
  • Pair old remote
  • pair “new” Vero V remote
  • reboot OSMC

So far, nothing worked.

2

Small update,
As previously mentioned, I had changed the original remote dongle inside the Vero V with a dongle of a previous OSMC remote from my old Vero 4K. (did not work). I’ve now put the original dongle into an external usb port and the remote started working immediately.

Feels like a problem with the internal USB. Could it have something to do with the last update?

3

They are not compatible. You’d need to use the old remote with the old dongle.

I suggest to upload a log or contact support@osmc.tv.

Sam

4

Doubtful, but would not recommend opening the device.

5

Too late for not opening the device :slight_smile:

I’ve send an email to support as you suggested.

6

I’m having this exact same issue. I applied the latest update after a notification screen came up last week. I’ve tried every battery replacement, remote pairing, reboot, power down scenario noted in this post outside of trying an old 4K dongle/remote.

Please fix this!