The number of failed units seems to be climbing (see thread below), so I have doubts re the manufactors claims about a very low failure rate - we must be easily into double figures here now, & that’s not counting the folk who’ve either not reported the issue on this forum, or liaised directly with OSMC.
Vero V remote no longer working after update - Help and Support - OSMC Forums
Also, if I bought a new unit, my concern would be the same happening again, after say 12-18 months. The warranty says 12 months, but surely it should be covered by Sale Of Goods Act / Sale Of Goods (ie fit for purpose, & last a reasonable time (up to 6 years))?