Did you contact support?
Vero 5, from the soft launch, September 20, 2023.
I’m posting this in case it’s helpful to someone else, or yourself sam in diagnosing the issue.
So I experienced the same issue, my USB3 port stopped working first, only noticed when my usual USB stick I’d plug in failed to mount a few months ago, so all I did was use the USB2 port and it was all fine, so I lived with the none working USB3 port. (What I do also experience when I plug in a USB device is that the TV display flicks very briefly to black and then displays the osmc interface again)
Then the remote stopped working, I also lived with this for a while as I could use my Sony TV remote via the TV to control the vero box.
Tried all the usual, changed the battery, took the battery from my working vero 4k remote, tried to re-pair the device nothing changed. And yes, during all this I had a nice blue light flashing away on the end of the remote every time I pressed a button or solid light when trying to pair.
Today, I decided to just open it up to take the adapter out from inside. Feel I need to state, do this at your own risk. There’s four screws under the feet and then the top pops off with a few clips holding it in place, don’t rip the top away as the aerials are attached on short wires.
I took the adapter out and have tired it in both the external USB3 and USB2 ports.
Frankly my USB3 port seems dead… and I’ll assume the internal port (didn’t try plugging anything else into that before closing it back up), as the remote now works again, I’ve plugged the adapter into the external USB2 port and the remote is working fine.
I’ve actually had to plug a USB splitter into the external USB2 port as well to get two USB ports, but the remote worked fine with the adapter plugged in directly and also via the adapter now.
2026-01-27 16:34:39.425 T:2919 debug <general>: CLibInputHandler::DeviceRemoved - keyboard type device removed: OSMC Remote Controller OSMC Remote Controller (event7)
2026-01-27 16:34:39.615 T:2919 debug <general>: CLibInputHandler::DeviceRemoved - pointer type device removed: OSMC Remote Controller OSMC Remote Controller (event8)
2026-01-27 16:34:39.615 T:2919 debug <general>: CLibInputHandler::DeviceRemoved - keyboard type device removed: OSMC Remote Controller OSMC Remote Controller (event8)
2026-01-27 16:34:39.707 T:2958 info <general>: UnregisterRemovedDevices - device removed from hid//sys/devices/platform/fde00000.dwc3/xhci-hcd.0.auto/usb1/1-2: OSMC RF Remote (2017:1690)
2026-01-27 16:34:39.707 T:2958 debug <general>: ~CPeripheralHID - switching active keymapping to: default
2026-01-27 16:34:39.714 T:2958 info <general>: Loading special://xbmc/system/keymaps/appcommand.xml
2026-01-27 16:34:39.714 T:2958 info <general>: Loading special://xbmc/system/keymaps/customcontroller.AppleRemote.xml
2026-01-27 16:34:39.716 T:2958 info <general>: Loading special://xbmc/system/keymaps/customcontroller.Harmony.xml
2026-01-27 16:34:39.717 T:2958 info <general>: Loading special://xbmc/system/keymaps/customcontroller.SiriRemote.xml
2026-01-27 16:34:39.718 T:2958 info <general>: Loading special://xbmc/system/keymaps/gamepad.xml
2026-01-27 16:34:39.719 T:2958 info <general>: Loading special://xbmc/system/keymaps/hama_mce.xml
2026-01-27 16:34:39.719 T:2958 info <general>: Loading special://xbmc/system/keymaps/joystick.xml
2026-01-27 16:34:39.720 T:2958 info <general>: Loading special://xbmc/system/keymaps/keyboard.xml
2026-01-27 16:34:39.724 T:2958 info <general>: Loading special://xbmc/system/keymaps/mouse.xml
2026-01-27 16:34:39.725 T:2958 info <general>: Loading special://xbmc/system/keymaps/osmc_classic.xml
2026-01-27 16:34:39.725 T:2958 info <general>: Loading special://xbmc/system/keymaps/remote.xml
2026-01-27 16:34:39.728 T:2958 info <general>: Loading special://xbmc/system/keymaps/touchscreen.xml
2026-01-27 16:34:45.300 T:2995 debug <CWebserver[80]>: request received for /jsonrpc
2026-01-27 16:34:47.159 T:2958 debug <general>: GetMappingForDevice - device (2017:1690) mapped to OSMC RF Remote (type = hid)
2026-01-27 16:34:47.163 T:2958 debug <general>: InitialiseFeature - adding keymapping for: osmc
2026-01-27 16:34:47.168 T:2958 info <general>: Loading special://xbmc/system/keymaps/appcommand.xml
2026-01-27 16:34:47.169 T:2958 info <general>: Loading special://xbmc/system/keymaps/customcontroller.AppleRemote.xml
2026-01-27 16:34:47.170 T:2958 info <general>: Loading special://xbmc/system/keymaps/customcontroller.Harmony.xml
2026-01-27 16:34:47.171 T:2958 info <general>: Loading special://xbmc/system/keymaps/customcontroller.SiriRemote.xml
2026-01-27 16:34:47.172 T:2958 info <general>: Loading special://xbmc/system/keymaps/gamepad.xml
2026-01-27 16:34:47.173 T:2958 info <general>: Loading special://xbmc/system/keymaps/hama_mce.xml
2026-01-27 16:34:47.174 T:2958 info <general>: Loading special://xbmc/system/keymaps/joystick.xml
2026-01-27 16:34:47.176 T:2958 info <general>: Loading special://xbmc/system/keymaps/keyboard.xml
2026-01-27 16:34:47.181 T:2958 info <general>: Loading special://xbmc/system/keymaps/mouse.xml
2026-01-27 16:34:47.181 T:2958 info <general>: Loading special://xbmc/system/keymaps/osmc_classic.xml
2026-01-27 16:34:47.182 T:2958 info <general>: Loading special://xbmc/system/keymaps/remote.xml
2026-01-27 16:34:47.185 T:2958 info <general>: Loading special://xbmc/system/keymaps/touchscreen.xml
2026-01-27 16:34:47.187 T:2958 info <general>: Loading special://xbmc/system/keymaps/osmc/osmc_remote.xml
2026-01-27 16:34:47.190 T:2958 debug <general>: InitialiseFeature - initialised HID device (2017:1690)
2026-01-27 16:34:47.191 T:2958 debug <general>: Initialise - initialised peripheral on '/sys/devices/platform/fde00000.dwc3/xhci-hcd.0.auto/usb1/1-2' with 1 features and 0 sub devices
2026-01-27 16:34:47.191 T:2958 info <general>: Register - new hid device registered on usb->/sys/devices/platform/fde00000.dwc3/xhci-hcd.0.auto/usb1/1-2: OSMC RF Remote (2017:1690)
2026-01-27 16:34:47.285 T:2919 debug <general>: CLibInputHandler::DeviceAdded - pointer type device added: OSMC Remote Controller OSMC Remote Controller (event8)
2026-01-27 16:34:47.285 T:2919 debug <general>: CLibInputHandler::DeviceAdded - keyboard type device added: OSMC Remote Controller OSMC Remote Controller (event8)
2026-01-27 16:34:47.285 T:2919 debug <general>: CLibInputKeyboard::GetRepeat - could not get key repeat for event8 (Function not implemented)
2026-01-27 16:34:47.285 T:2919 debug <general>: CLibInputKeyboard::GetRepeat - delay: 750ms repeat: 80ms for OSMC Remote Controller OSMC Remote Controller (event8)
2026-01-27 16:34:47.341 T:2919 debug <general>: CLibInputHandler::DeviceAdded - keyboard type device added: OSMC Remote Controller OSMC Remote Controller (event7)
2026-01-27 16:34:47.341 T:2919 debug <general>: CLibInputKeyboard::GetRepeat - delay: 750ms repeat: 80ms for OSMC Remote Controller OSMC Remote Controller (event7)
2026-01-27 16:34:54.896 T:2836 debug <general>: ------ Window Init () ------
Happy to test any other USB devices in USB 2/3 and provide logs.
1 Like
A more complete log off unplugging the adapter from USB 2 and plugging it into the USB 3 port whilst pressing the UP button on the Sony TV remote inbetween.
## PRESSING UP ON THE SONY TV REMOTE
2026-01-27 17:28:16.550 T:3017 debug <general>: PushCecKeypress - received key a6 duration 0
2026-01-27 17:28:16.580 T:2856 debug <general>: HandleKey: 166 (0xa6, obc89) pressed, window 10016, action is Up
2026-01-27 17:28:16.580 T:2988 info <general>: CActiveAESink::OpenSink - initialize sink
2026-01-27 17:28:16.581 T:2988 debug <general>: CActiveAESink::OpenSink - trying to open device ALSA:default
2026-01-27 17:28:16.581 T:2988 info <general>: CAESinkALSA::Initialize - Requested layout FL, FR
2026-01-27 17:28:16.581 T:2988 info <general>: CAESinkALSA::Initialize - set digital codec 0
2026-01-27 17:28:16.581 T:2988 debug <general>: CAESinkALSA::Initialize -- unmuting HDMI
2026-01-27 17:28:16.581 T:2988 info <general>: CAESinkALSA::Initialize - Attempting to open device "default"
2026-01-27 17:28:16.600 T:2988 info <general>: CAESinkALSA::Initialize - Opened device "default"
2026-01-27 17:28:16.601 T:2988 info <general>: CAESinkALSA::InitializeHW - Your hardware does not support AE_FMT_FLOAT, trying other formats
2026-01-27 17:28:16.601 T:2988 info <general>: CAESinkALSA::InitializeHW - Using data format AE_FMT_S24NE4
2026-01-27 17:28:16.601 T:2988 debug <general>: CAESinkALSA::InitializeHW - Request: periodSize 2205, bufferSize 8820
2026-01-27 17:28:16.602 T:2988 debug <general>: CAESinkALSA::InitializeHW - Got: periodSize 2205, bufferSize 8820
2026-01-27 17:28:16.602 T:2988 debug <general>: CAESinkALSA::InitializeHW - Setting timeout to 200 ms
2026-01-27 17:28:16.602 T:2988 info <general>: CAESinkALSA::Initialize - speaker layout 0
2026-01-27 17:28:16.602 T:2988 debug <general>: CAESinkALSA::GetChannelLayout - Input Channel Count: 2 Output Channel Count: 2
2026-01-27 17:28:16.603 T:2988 debug <general>: CAESinkALSA::GetChannelLayout - Requested Layout: FL, FR
2026-01-27 17:28:16.603 T:2988 debug <general>: CAESinkALSA::GetChannelLayout - Got Layout: FL, FR (ALSA: FL FR CEA: 0 )
2026-01-27 17:28:16.603 T:2988 debug <general>: CActiveAESink::OpenSink - ALSA Initialized:
2026-01-27 17:28:16.603 T:2988 debug <general>: Output Device : Default (AML-AUGESOUND: HDMI, S/PDIF & analogue)
2026-01-27 17:28:16.603 T:2988 debug <general>: Sample Rate : 44100
2026-01-27 17:28:16.603 T:2988 debug <general>: Sample Format : AE_FMT_S24NE4
2026-01-27 17:28:16.603 T:2988 debug <general>: Channel Count : 2
2026-01-27 17:28:16.603 T:2988 debug <general>: Channel Layout: FL, FR
2026-01-27 17:28:16.603 T:2988 debug <general>: Frames : 2205
2026-01-27 17:28:16.603 T:2988 debug <general>: Frame Size : 8
2026-01-27 17:28:16.746 T:3017 debug <general>: PushCecKeypress - received key a6 duration 196
## TAKING THE REMOTE ADAPTER OUT OF USB 2 AND PLUGGING IT INTO USB 3
2026-01-27 17:28:20.127 T:2966 debug <general>: CLibInputHandler::DeviceRemoved - keyboard type device removed: OSMC Remote Controller OSMC Remote Controller (event5)
2026-01-27 17:28:20.307 T:2966 debug <general>: CLibInputHandler::DeviceRemoved - pointer type device removed: OSMC Remote Controller OSMC Remote Controller (event6)
2026-01-27 17:28:20.307 T:2966 debug <general>: CLibInputHandler::DeviceRemoved - keyboard type device removed: OSMC Remote Controller OSMC Remote Controller (event6)
2026-01-27 17:28:20.422 T:3005 info <general>: UnregisterRemovedDevices - device removed from hid//sys/devices/platform/fde00000.dwc3/xhci-hcd.0.auto/usb1/1-2: OSMC RF Remote (2017:1690)
2026-01-27 17:28:20.423 T:3005 debug <general>: ~CPeripheralHID - switching active keymapping to: default
2026-01-27 17:28:20.430 T:3005 info <general>: Loading special://xbmc/system/keymaps/appcommand.xml
2026-01-27 17:28:20.430 T:3005 info <general>: Loading special://xbmc/system/keymaps/customcontroller.AppleRemote.xml
2026-01-27 17:28:20.431 T:3005 info <general>: Loading special://xbmc/system/keymaps/customcontroller.Harmony.xml
2026-01-27 17:28:20.433 T:3005 info <general>: Loading special://xbmc/system/keymaps/customcontroller.SiriRemote.xml
2026-01-27 17:28:20.433 T:3005 info <general>: Loading special://xbmc/system/keymaps/gamepad.xml
2026-01-27 17:28:20.434 T:3005 info <general>: Loading special://xbmc/system/keymaps/hama_mce.xml
2026-01-27 17:28:20.435 T:3005 info <general>: Loading special://xbmc/system/keymaps/joystick.xml
2026-01-27 17:28:20.436 T:3005 info <general>: Loading special://xbmc/system/keymaps/keyboard.xml
2026-01-27 17:28:20.440 T:3005 info <general>: Loading special://xbmc/system/keymaps/mouse.xml
2026-01-27 17:28:20.440 T:3005 info <general>: Loading special://xbmc/system/keymaps/osmc_classic.xml
2026-01-27 17:28:20.440 T:3005 info <general>: Loading special://xbmc/system/keymaps/remote.xml
2026-01-27 17:28:20.443 T:3005 info <general>: Loading special://xbmc/system/keymaps/touchscreen.xml
## PRESSING UP ON THE SONY TV REMOTE
2026-01-27 17:28:30.677 T:3017 debug <general>: PushCecKeypress - received key a6 duration 0
2026-01-27 17:28:30.686 T:2856 debug <general>: HandleKey: 166 (0xa6, obc89) pressed, window 10016, action is Up
2026-01-27 17:28:30.687 T:2988 info <general>: CActiveAESink::OpenSink - initialize sink
2026-01-27 17:28:30.687 T:2988 debug <general>: CActiveAESink::OpenSink - trying to open device ALSA:default
2026-01-27 17:28:30.687 T:2988 info <general>: CAESinkALSA::Initialize - Requested layout FL, FR
2026-01-27 17:28:30.687 T:2988 info <general>: CAESinkALSA::Initialize - set digital codec 0
2026-01-27 17:28:30.687 T:2988 debug <general>: CAESinkALSA::Initialize -- unmuting HDMI
2026-01-27 17:28:30.687 T:2988 info <general>: CAESinkALSA::Initialize - Attempting to open device "default"
2026-01-27 17:28:30.700 T:2988 info <general>: CAESinkALSA::Initialize - Opened device "default"
2026-01-27 17:28:30.701 T:2988 info <general>: CAESinkALSA::InitializeHW - Your hardware does not support AE_FMT_FLOAT, trying other formats
2026-01-27 17:28:30.701 T:2988 info <general>: CAESinkALSA::InitializeHW - Using data format AE_FMT_S24NE4
2026-01-27 17:28:30.701 T:2988 debug <general>: CAESinkALSA::InitializeHW - Request: periodSize 2205, bufferSize 8820
2026-01-27 17:28:30.702 T:2988 debug <general>: CAESinkALSA::InitializeHW - Got: periodSize 2205, bufferSize 8820
2026-01-27 17:28:30.702 T:2988 debug <general>: CAESinkALSA::InitializeHW - Setting timeout to 200 ms
2026-01-27 17:28:30.702 T:2988 info <general>: CAESinkALSA::Initialize - speaker layout 0
2026-01-27 17:28:30.703 T:2988 debug <general>: CAESinkALSA::GetChannelLayout - Input Channel Count: 2 Output Channel Count: 2
2026-01-27 17:28:30.703 T:2988 debug <general>: CAESinkALSA::GetChannelLayout - Requested Layout: FL, FR
2026-01-27 17:28:30.703 T:2988 debug <general>: CAESinkALSA::GetChannelLayout - Got Layout: FL, FR (ALSA: FL FR CEA: 0 )
2026-01-27 17:28:30.704 T:2988 debug <general>: CActiveAESink::OpenSink - ALSA Initialized:
2026-01-27 17:28:30.704 T:2988 debug <general>: Output Device : Default (AML-AUGESOUND: HDMI, S/PDIF & analogue)
2026-01-27 17:28:30.704 T:2988 debug <general>: Sample Rate : 44100
2026-01-27 17:28:30.704 T:2988 debug <general>: Sample Format : AE_FMT_S24NE4
2026-01-27 17:28:30.704 T:2988 debug <general>: Channel Count : 2
2026-01-27 17:28:30.704 T:2988 debug <general>: Channel Layout: FL, FR
2026-01-27 17:28:30.704 T:2988 debug <general>: Frames : 2205
2026-01-27 17:28:30.704 T:2988 debug <general>: Frame Size : 8
2026-01-27 17:28:30.921 T:3017 debug <general>: PushCecKeypress - received key a6 duration 243
## TAKING THE REMOTE ADAPTER OUT OF USB 3 AND PLUGGING IT INTO USB 2
2026-01-27 17:28:38.244 T:3005 debug <general>: GetMappingForDevice - device (2017:1690) mapped to OSMC RF Remote (type = hid)
2026-01-27 17:28:38.248 T:3005 debug <general>: InitialiseFeature - adding keymapping for: osmc
2026-01-27 17:28:38.252 T:3005 info <general>: Loading special://xbmc/system/keymaps/appcommand.xml
2026-01-27 17:28:38.252 T:3005 info <general>: Loading special://xbmc/system/keymaps/customcontroller.AppleRemote.xml
2026-01-27 17:28:38.253 T:3005 info <general>: Loading special://xbmc/system/keymaps/customcontroller.Harmony.xml
2026-01-27 17:28:38.254 T:3005 info <general>: Loading special://xbmc/system/keymaps/customcontroller.SiriRemote.xml
2026-01-27 17:28:38.255 T:3005 info <general>: Loading special://xbmc/system/keymaps/gamepad.xml
2026-01-27 17:28:38.256 T:3005 info <general>: Loading special://xbmc/system/keymaps/hama_mce.xml
2026-01-27 17:28:38.256 T:3005 info <general>: Loading special://xbmc/system/keymaps/joystick.xml
2026-01-27 17:28:38.257 T:3005 info <general>: Loading special://xbmc/system/keymaps/keyboard.xml
2026-01-27 17:28:38.261 T:3005 info <general>: Loading special://xbmc/system/keymaps/mouse.xml
2026-01-27 17:28:38.261 T:3005 info <general>: Loading special://xbmc/system/keymaps/osmc_classic.xml
2026-01-27 17:28:38.262 T:3005 info <general>: Loading special://xbmc/system/keymaps/remote.xml
2026-01-27 17:28:38.264 T:3005 info <general>: Loading special://xbmc/system/keymaps/touchscreen.xml
2026-01-27 17:28:38.265 T:3005 info <general>: Loading special://xbmc/system/keymaps/osmc/osmc_remote.xml
2026-01-27 17:28:38.269 T:3005 debug <general>: InitialiseFeature - initialised HID device (2017:1690)
2026-01-27 17:28:38.269 T:3005 debug <general>: Initialise - initialised peripheral on '/sys/devices/platform/fde00000.dwc3/xhci-hcd.0.auto/usb1/1-2' with 1 features and 0 sub devices
2026-01-27 17:28:38.269 T:3005 info <general>: Register - new hid device registered on usb->/sys/devices/platform/fde00000.dwc3/xhci-hcd.0.auto/usb1/1-2: OSMC RF Remote (2017:1690)
2026-01-27 17:28:38.398 T:2966 debug <general>: CLibInputHandler::DeviceAdded - keyboard type device added: OSMC Remote Controller OSMC Remote Controller (event5)
2026-01-27 17:28:38.398 T:2966 debug <general>: CLibInputKeyboard::GetRepeat - delay: 750ms repeat: 80ms for OSMC Remote Controller OSMC Remote Controller (event5)
2026-01-27 17:28:38.474 T:2966 debug <general>: CLibInputHandler::DeviceAdded - pointer type device added: OSMC Remote Controller OSMC Remote Controller (event6)
2026-01-27 17:28:38.474 T:2966 debug <general>: CLibInputHandler::DeviceAdded - keyboard type device added: OSMC Remote Controller OSMC Remote Controller (event6)
2026-01-27 17:28:38.475 T:2966 debug <general>: CLibInputKeyboard::GetRepeat - could not get key repeat for event6 (Function not implemented)
2026-01-27 17:28:38.475 T:2966 debug <general>: CLibInputKeyboard::GetRepeat - delay: 750ms repeat: 80ms for OSMC Remote Controller OSMC Remote Controller (event6)
## PRESSING UP ON THE SONY TV REMOTE
2026-01-27 17:28:43.725 T:3017 debug <general>: PushCecKeypress - received key a6 duration 0
2026-01-27 17:28:43.767 T:2856 debug <general>: HandleKey: 166 (0xa6, obc89) pressed, window 10016, action is Up
2026-01-27 17:28:43.767 T:2988 info <general>: CActiveAESink::OpenSink - initialize sink
2026-01-27 17:28:43.767 T:2988 debug <general>: CActiveAESink::OpenSink - trying to open device ALSA:default
2026-01-27 17:28:43.768 T:2988 info <general>: CAESinkALSA::Initialize - Requested layout FL, FR
2026-01-27 17:28:43.768 T:2988 info <general>: CAESinkALSA::Initialize - set digital codec 0
2026-01-27 17:28:43.768 T:2988 debug <general>: CAESinkALSA::Initialize -- unmuting HDMI
2026-01-27 17:28:43.768 T:2988 info <general>: CAESinkALSA::Initialize - Attempting to open device "default"
2026-01-27 17:28:43.779 T:2988 info <general>: CAESinkALSA::Initialize - Opened device "default"
2026-01-27 17:28:43.779 T:2988 info <general>: CAESinkALSA::InitializeHW - Your hardware does not support AE_FMT_FLOAT, trying other formats
2026-01-27 17:28:43.779 T:2988 info <general>: CAESinkALSA::InitializeHW - Using data format AE_FMT_S24NE4
2026-01-27 17:28:43.779 T:2988 debug <general>: CAESinkALSA::InitializeHW - Request: periodSize 2205, bufferSize 8820
2026-01-27 17:28:43.782 T:2988 debug <general>: CAESinkALSA::InitializeHW - Got: periodSize 2205, bufferSize 8820
2026-01-27 17:28:43.783 T:2988 debug <general>: CAESinkALSA::InitializeHW - Setting timeout to 200 ms
2026-01-27 17:28:43.783 T:2988 info <general>: CAESinkALSA::Initialize - speaker layout 0
2026-01-27 17:28:43.783 T:2988 debug <general>: CAESinkALSA::GetChannelLayout - Input Channel Count: 2 Output Channel Count: 2
2026-01-27 17:28:43.783 T:2988 debug <general>: CAESinkALSA::GetChannelLayout - Requested Layout: FL, FR
2026-01-27 17:28:43.784 T:2988 debug <general>: CAESinkALSA::GetChannelLayout - Got Layout: FL, FR (ALSA: FL FR CEA: 0 )
2026-01-27 17:28:43.784 T:2988 debug <general>: CActiveAESink::OpenSink - ALSA Initialized:
2026-01-27 17:28:43.784 T:2988 debug <general>: Output Device : Default (AML-AUGESOUND: HDMI, S/PDIF & analogue)
2026-01-27 17:28:43.784 T:2988 debug <general>: Sample Rate : 44100
2026-01-27 17:28:43.784 T:2988 debug <general>: Sample Format : AE_FMT_S24NE4
2026-01-27 17:28:43.785 T:2988 debug <general>: Channel Count : 2
2026-01-27 17:28:43.785 T:2988 debug <general>: Channel Layout: FL, FR
2026-01-27 17:28:43.785 T:2988 debug <general>: Frames : 2205
2026-01-27 17:28:43.785 T:2988 debug <general>: Frame Size : 8
2026-01-27 17:28:43.965 T:3017 debug <general>: PushCecKeypress - received key a6 duration 241