Would you mind sharing your order number?
There is a dongle integrated in to the device that receives the RF signals.
For those that experienced a problem, we shipped a new remote dongle free of charge. This can be attached to a port on the side of the unit.
For some time, units receive a device with a dongle with improved tolerance to USB-3 interference integrated in to the device.
Here is an example of Raspberry Pi users affected: OSMC Remote and LibreElec.
It’s not a Vero specific problem. But we did learn how to fix a lot of problems with interference.