Hello, I paid for my order 44639 last Friday (September 29th, 2023) via bank transfer. Unfortunately this was only possible in euros. I immediately sent an email to support and asked whether the amount was sufficient. So far I have not received an answer or a message about shipping.
My status is Order Packaged. I assume that means it’s payment received and despatched soon?
I’ve replied (and am on top of) all emails. I’d suggest re-sending.
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Out today in about two hours with tracking. Yesterday we ran out of mailing bags, got more in the afternoon.
Sam
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Good morning, I did that yesterday to support@osmc.tv. Is this the correct email address? I was wondering whether the €175 I paid was enough. The exchange rate for the recipient is crucial.
Yes - if you sent your email yesterday then you’ll definitely have had a reply by now.
Currently I am responding to all emails within 24 hours. That timeframe can slip from time to time of course.
A significant delay in dispatch is caused by the fact that most people are either paying in the currency of their choice (£149 is not 149 USD or 149 euros); or paying from their wife’s account and not including the order number in the payment reference, so we have to wait for them to get in touch with us and who sent what…
If you haven’t received anything by now, please let me know.
Sam
I’ve received your PM. I received (and responded) to your emails as they were received, so I am not sure why you didn’t get them.
Perhaps you will have more luck with the other email you used for the last ticket but in case you don’t I have updated you fully via PM with attached correspondence of the emails.
Cheers
Sam
Oh… Same situation here… I’m sending my mail again right now…
Ok… just sent my mail again… and tried to send also with a different account…
My order dates 26th of Sept. and I originally emailed support because I wanted to make sure my payment had been received…
As I got no replies and order is still marked as “On Hold”, I wait for some reassuring comment either here or in email.
Sorry to be somewhat a PIA, but the fact that only accepted payment was by Bank Transfer made things a bit more complicated than usual.
Thank you
Giuseppe
I will check for an email from you and get back to you shortly.
Exciting news! Is there a migration possibility from Vero4k? Would be nice to skip setting step by making a snapshot of the system and restoring it on new VeroV
You can’t snapshot the whole system but just back up everything with MyOSMC and restore on the V. Any 3rd party packages will have to be reinstalled manually.
Yes, they are designed to be easily remembered. It comes from the days when the UK government actually took advice from academics.
Just checked WElectron, they are asking €220, no way is that £149, is there a better way of buying a V if living in Spain
We ship to Spain.
We would like to see:
I stopped doing business with Stripe in 2020 due to too much chargeback fraud.
I know they’ve tried to improve things with Radar but prior to this they were making a significant profit on facilitating chargebacks.
No plan to accept cryptocurrencies.
Payment via card, PayPal will be available again soon, but for now we are waiting for demand to cool down a bit. We couldn’t handle a hard launch tomorrow.
Sam
I am up to date on all emails now.
I understand that you ‘found’ my email now and the matter is resolved.
Best
Sam
If you live in the EU and buy from Welectron, the VAT is included in the price. Took four working days to Sweden.
Yes, Sam, it is…
Found your first response, along with all other mails from this forum in the “Offers” folder in my e-mail provider’s webmail page… I don’t have such a folder in my mail client and I already checked the Spam folder, to no avail.
BTW, I also integrated the payment and everything should be fine now…
Thank you for your assistance!
Giuseppe
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