Vero4K - missing audio codec?

Hello, recently updated all my OSMC instances to the latest version of Matrix from the old builds circa 2020.

I am having an issue with the Vero4K only, in which audio for youtube rips (kid shows) will not play. The audio works fine on my RPi 3B+ instances on the same update.

Here are logs, any ideas??? https://paste.osmc.tv/rogulegita

Unfortunately you haven’t uploaded full logs so it’s hard to say.

realized my mistake - here they are https://paste.osmc.tv/xuveduwuti… lowercase -a v. -A :slight_smile:

It looks like you’ve upgraded to Kodi Nexus (v20).

smb://192.168.1.4/TV/Miss Rachel/Season 00/Miss Rachel s00e01.mp4

Assume this is the file you are playing.

Nothing obvious from logs.

Can you provide the MediaInfo for the file?
We might need to get a sample of the file, or if you downloaded it via youtube-dl, a link so that it can be reproduced locally.

Will work on that now - you’re probably right on the version, actually.

That is the correct file.

edit: here is the mediainfo @sam_nazarko GeneralComplete name : /Volumes/TV/Miss Rachel/Seas - Pastebin.com

How did you rip this file?

Not sure - it was a while ago. One of those online converter things. I can send you the file if you’d like.

@sam_nazarko did you require the video file to reproduce?

As an aside - looks like there are issues playing these on my 3B+ media centers too - audio appears to play okay, but get playback glitches every 30s or so. Let me know if you’d like logs from there too.

Nothing has changed w/ my environment outside of the upgrades to OSMC.

Try ripping with it YouTube-DL. If the issue persists I can take a look.

https://d3cglye48cl6m2.cloudfront.net/out/v1/563ec3e9487340528616d736e1202232/index.mpd

I am also experiencing audio problems watching the above tv-station (Telemedellin). I use the IPTV simple addon to watch this.
My logs are at "https://paste.osmc.tv/onuhexoyav

Sometimes the audio works and sometimes not.
In VLC there are no problems playing that station. In DVB viewer no problems either.

Hey Sam, I did rip this one using youtube-dl to mp4.

Same issue on the Vero, did not confirm on the 3B+. Not sure if related, but also noticed I dont get any UI sounds despite having them toggled on (System > Settings > Audio > Play GUI Sounds) on the Vero as well.

So you got this mediainfo?

General
Complete name                            : Wheels On The Bus + More Nursery Rhymes & Kids Songs - Educational Videos for Kids & Toddlers-bOiYN7iU-W8.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 1.05 GiB
Duration                                 : 1 h 0 min
Overall bit rate                         : 2 497 kb/s
Writing application                      : Lavf58.76.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 0 min
Bit rate                                 : 2 361 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.038
Stream size                              : 1 019 MiB (95%)
Title                                    : ISO Media file produced by Google Inc.
Writing library                          : x264 core 155 r2901 7d0ff22
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 h 0 min
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 55.2 MiB (5%)
Title                                    : ISO Media file produced by Google Inc.
Default                                  : Yes
Alternate group                          : 1

Yes. Including mine here just in case.

General
Complete name                            : /Volumes/TV/Miss Rachel/Season 00/Miss Rachel s00e01.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 1.05 GiB
Duration                                 : 1 h 0 min
Overall bit rate                         : 2 497 kb/s
Frame rate                               : 29.970 FPS
Writing application                      : Lavf60.3.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 0 min
Bit rate                                 : 2 361 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.038
Stream size                              : 1 019 MiB (95%)
Title                                    : ISO Media file produced by Google Inc.
Writing library                          : x264 core 155 r2901 7d0ff22
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 h 0 min
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 55.2 MiB (5%)
Title                                    : ISO Media file produced by Google Inc.
Default                                  : Yes
Alternate group                          : 1


Plays fine here on both Pi and Vero.
guess you must have an issue with your audio settings especially also if you don’t hear navigation sounds

1 Like

Any suggestions? I restored my vero to factory settings reinstalling a fresh image and it did not fix it.

Try changing the audio device from default and show us what settings you get

Sam

Okay - ive managed to narrow it down.

Something strange is going on with my AV receiver. Bypassing the receiver and plugging directly to the TV plays both the GUI and show’s sound properly.

Has anything changed in this update pertaining to how kodi/osmc process 2 channel audio with a receiver? Maybe something in the settings I need to configure differently? I’ve tried with both passthrough enabled and disabled in settings > audio. Also configured it to 5.1 there too. Tried with the default settings, changing the audio output device.

Shouldn’t be the case.

Are you turning on the AVR before OSMC?
Can you try a fresh boot with everything on before you start the Vero?

Yes, tried rebooting with everything on. ll try a cold start.

Edit: @sam_nazarko Cold boot does not solve it. Interestingly, early in the boot process all my speakers in Output are yellow, but halfway thru or so they gray out.

Pic of the default kodi ui or playing the show in question vs. a movie w/ working sound.

It is a bit of a workaround but I would try changing your audio settings to
2 channel
passthrough>enable
AC3>enable
AC3 transcoding>enable
everything else in that section>enable