The resulting logs file is too big. Just remove the old kodi log using rm .kodi/temp/kodi.old.log and try again. I hope you did not reboot after reproducing that issue because then the old kodi log would be the one I’m interested in. Alternatively you can call grab-logs -X which will just post the kodi logs.
OK, clearing the logs based on the first command didn’t do it, but this seemed to work:
https://paste.osmc.tv/qabosejoje
With regard to whether I shut it down I’m not sure how to answer that. The only way I could “recover” from this was to pull the power plug. I don’t know if the log gets cleared that way, but if not perhaps I can go try it again, let it exhibit the problem then try to get the logs via SSH again.
Sorry, no bonus 
. That log doesn’t contain debug infos. I suppose you haven’t activated debug logging. See How to submit a useful support request - General - OSMC .
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Good link!
I will do this ASAP. The problem is (and the reason I needed SSL log retrieval capability) is because I have a work crew here doing stuff in my house. I can’t physically reach the part of the house with my Vero right now. In a few hours I should be able to do this.
I doubt there is a way to try to enable logs, play a trailer to confirm I lose video then upload logs again via SSL…
That’s no problem. No need to hurry … 
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Yes, it does. I’ll have a look at it later.
Hmm, I’m not sure, but it seems to me to be Skin/Addon related:
2020-10-06 20:31:11.093 T:3839856864 NOTICE: script.plex: Starting from service (Kiosk Mode)
2020-10-06 20:31:23.034 T:4072206352 ERROR: Control 1001 in window 13003 has been asked to focus, but it can't
2020-10-06 20:31:29.321 T:3848249568 ERROR: EXCEPTION: Non-Existent Control 300
2020-10-06 20:31:34.110 T:4072206352 ERROR: Control 500 in window 13001 has been asked to focus, but it can't
2020-10-06 20:31:42.420 T:3848249568 ERROR: EXCEPTION: Non-Existent Control 300
2020-10-06 20:32:27.734 T:3560206560 WARNING: CPythonInvoker(6): Script invoked without an addon. Adding all addon modules installed to python path as fallback. This behaviour will be removed in future version.
2020-10-06 20:32:34.300 T:4072206352 ERROR: Control 500 in window 13001 has been asked to focus, but it can't
:
:
2020-10-06 20:33:39.352 T:3952804064 NOTICE: script.plex: Player: Idling...
2020-10-06 20:33:39.353 T:3576991968 NOTICE: script.plex: Cron started
2020-10-06 20:33:39.403 T:4072206352 DEBUG: Activating window ID: 13001
2020-10-06 20:33:39.630 T:4072206352 DEBUG: ------ Window Deinit (MyPrograms.xml) ------
2020-10-06 20:33:39.631 T:4072206352 DEBUG: FreeVisualisation() done
2020-10-06 20:33:39.631 T:4072206352 DEBUG: ------ Window Init (/home/osmc/.kodi/addons/script.plex/resources/skins/Main/1080i/script-plex-background.xml) ------
2020-10-06 20:33:39.631 T:4072206352 INFO: Loading skin file: /home/osmc/.kodi/addons/script.plex/resources/skins/Main/1080i/script-plex-background.xml, load type: LOAD_ON_GUI_INIT
:
:
2020-10-06 20:33:56.634 T:4072206352 DEBUG: Activating window ID: 13003
2020-10-06 20:33:56.634 T:4072206352 DEBUG: ------ Window Deinit (/home/osmc/.kodi/addons/script.plex/resources/skins/Main/1080i/script-plex-home.xml) ------
2020-10-06 20:33:56.635 T:4072206352 DEBUG: ------ Window Init (/home/osmc/.kodi/addons/script.plex/resources/skins/Main/1080i/script-plex-pre_play.xml) ------
2020-10-06 20:33:56.635 T:4072206352 INFO: Loading skin file: /home/osmc/.kodi/addons/script.plex/resources/skins/Main/1080i/script-plex-pre_play.xml, load type: LOAD_ON_GUI_INIT
2020-10-06 20:33:56.719 T:4072206352 DEBUG: [Warning] CGUITextureManager::GetTexturePath: could not find texture '-'
:
:
2020-10-06 20:35:23.041 T:4072206352 NOTICE: VideoPlayer: waiting for threads to exit
2020-10-06 20:35:23.041 T:4072206352 NOTICE: VideoPlayer: finished waiting
2020-10-06 20:35:23.043 T:4072206352 DEBUG: Radio UECP (RDS) Processor - delete ~CDVDRadioRDSData
2020-10-06 20:35:23.044 T:4072206352 DEBUG: Activating window ID: 13003
2020-10-06 20:35:23.044 T:4072206352 INFO: Activate of window '13003' refused because there are active modal dialogs
:
:
2020-10-06 20:35:38.073 T:4072206352 DEBUG: ------ Window Init (/home/osmc/.kodi/addons/script.plex/resources/skins/Main/1080i/script-plex-options_dialog.xml) ------
2020-10-06 20:35:38.074 T:4072206352 INFO: Loading skin file: /home/osmc/.kodi/addons/script.plex/resources/skins/Main/1080i/script-plex-options_dialog.xml, load type: LOAD_ON_GUI_INIT
2020-10-06 20:35:38.086 T:4072206352 ERROR: Control 1001 in window 13004 has been asked to focus, but it can't
When the trailer finished Kodi wants to activate some windows, but fails because “there are active modal dialogs”. I’m no GUI export nor Skinner, maybe @Chillbo can tell what’s going on here??
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Sry, but I can’t see anything in these logs that would explain what’s happening here. The logs show some Plex dialogs opening and closing again. The dialog errors it shows seem to be “normal” Plex addon errors you can find in other logs on the internet as well, but none of those are related to this issue. Additionally, the log shows that all dialogs Plex has opened are closed properly again. And it only shows that other, normal skin dialogs are being opened subsequently. So, nothing out of the ordinary for me here to see… At least nothing that would explain the blank screen issue IMHO 
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I have a Pi3 box with OSMC on it also running the PfK add on. I’m going to try that as well as a LibreELEC Pi3 to see what happens.
Thanks!
Thanks! Please keep us informed!
Sorry for the slow reply.
I have confirmed that the latest OSMC build (as in, I just downloaded it this morning, installed it to SD card then checked for updates before I tested this function) on the Pi3 allows you to play the trailer of an MVC movie then correctly switches back to the title page. I only saw the issue of it going black on the Vero4K.
It also works on LibreELEC as a side-note. I know you don’t have anything to do with that, but it is an extra data point.
Hope that helps!
Thanks for testing. Does it happen only for one MVC/trailer combination?
I tried several and they all had the same behavior, but I have over 100 3D titles so there isn’t a practical way to try them all.
One thing I noticed odd about the Pi version when playing MVC files is that the notification for 3D mode that appears when it switches into 3D says that it’s a TAB 3D format, not MVC. It seems to play fine so no harm done, but I thought that was odd. I think I noticed the same thing on both my LG LED as well as my BenQ 3D projector. To be clear it’s not the TV’s notice that is popping up. It’s the one from OSMC/Kodi that is saying this.
Yes, MVC support is implemented differently for the PI. When I added MVC support for the Vero I did not want to use TAB as mode notification because MVC/FP is not exactly TAB, it’s just a kind of. So I decided to use that unused “hardwarebased” notification instead. That makes it clear what’s playing. Better would have been to add a new MVC/FP mode, but I did not want to make too much changes in the Kodi code base.
That’s understandable . Do you have problems with 2D movie/trailer combinations, too?
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Not that I’m aware of. I’ll admit that I can’t confirm whether or not I’ve tried that but I can later if you want. From the past comments it seems like it was a known thing with MVC.
OK I tried three different 2D titles. I played the trailer and both let it play to the end to see if it would return on its own and it did. I also stopped the trailer in the middle and that also worked.
It could be the issue I’m seeing with MVC is what you’ve mentioned earlier with regard to the Plex for Kodi add-on. If I hit the back button a couple of times I can hear it beeping like the menu is moving then then if I click OK on the remote it returns back to the title screen as if it’s clearing a dialog box or something.
However, as mentioned above it does not have this behavior in the Pi3 build nor in LibreELEC even with the PfK add on so it’s something unique to the Vero build that causes this
Again, thanks for testing!
There’s an issue on my TODO list where playing a trailer which is stored in the same directory as the 3D/MVC file screws up playback, because Kodi thinks that trailer has to be played in 3D, too.
I have an idea. I need to check it out first …
Interesting. The trailers I am playing are online somewhere though.
I have a few trailers stored, but Plex (PfK) pulls that trailer from metadata stored on my Plex server. I never looked into where that data pulls the trailers, but they stream from an internet source and are not local files.
Don’t know if that makes a difference in your quest, but wanted to tell you since that’s not what I was thinking about when I heard about the issue.
Can you send us a debug log from Kodi on LE with it working as expected?
@tanio99 - there may may be something we can pinch from @popcornmix