Crash during auto update : my Vero 4K+ seems bricked!

Hi,

My Vero 4k+ has crashed during an auto update.

I’ve tried to reboot, but I’ve got a black screen saying :

/dev/vero-nand/root : ********** WARNING: Filesystem still has error ************
Serious file system corruption found. We will do our best to repair this now.


Warning: OSMC cannot repair the filesystem and serious corruption may still exist.
We recommend backing up any critical data and performing a fresh install of OSMC.

So i’ve tried to make a usb key with the last version for Vero 4k+ with this version : OSMC_TGT_vero3_20200607.img.gz

But few minutes after the Vero 4k+ has started to boot on the usb Key I’ve got this message :
Install failed: can’t mount root.

I’ve tried 2 other USB Key (because i’ve found a similar topic here) Install Error, can't mount root

But problem still here…

So the install log on the usb key says :

Thu Jan 1 00:00:13 2015 Starting OSMC installer
Thu Jan 1 00:00:16 2015 Detecting device we are running on
Thu Jan 1 00:00:16 2015 Mounting boot filesystem
Thu Jan 1 00:00:16 2015 Trying to mount to MNT_BOOT (/mnt/boot)
Thu Jan 1 00:00:16 2015 Using device->boot: /dev/mmcblk1p1 and FS: fat32
Thu Jan 1 00:00:16 2015 Trying to mount to MNT_BOOT (/mnt/boot)
Thu Jan 1 00:00:16 2015 Using device->boot: /dev/sda1 and FS: fat32
Thu Jan 1 00:00:16 2015 Filesystem defined by /mnt/boot/filesystem.tar.xz
Thu Jan 1 00:00:16 2015 No preseed file was found
Thu Jan 1 00:00:16 2015 Flash looks OK
Thu Jan 1 00:01:22 2015 Creating root partition
Thu Jan 1 00:02:01 2015 Calling fmtpart for partition /dev/vero-nand/root and fstype ext4
Thu Jan 1 00:02:01 2015
Thu Jan 1 00:02:01 2015 From a root partition of /dev/vero-nand/root, I have deduced a base device of /dev/vero-nand/roo
Thu Jan 1 00:02:01 2015 Mounting root
Thu Jan 1 00:02:01 2015 Trying to mount to MNT_ROOT (/mnt/root)
Thu Jan 1 00:02:01 2015 Using device->root: /dev/vero-nand/root
Thu Jan 1 00:02:01 2015 Error occured trying to mount root of /dev/vero-nand/root
Thu Jan 1 00:02:01 2015 Halting Install. Error message was: can’t mount root

Could someone help me please ?

Thx a lot
(Sorry for my english… i’m not a native speaker).

The device may be damaged or need a low level format. I suggest contacting support@osmc.tv.

Hi, thx for your response.
I’ve tried to contact support.
but no answer for the moment… :frowning:

I got your email, but I don’t always have time to reply on Saturdays.

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