New 4k + box, installed no problems, setup Synology NAS, no problems, watched all movie file types, no problems, then all of a sudden I cant watch .mkv files (HD). They just won’t play any more. Tried 720k HD .MP4 files, they play ok.
The box did do an auto update yesterday, but the files still played last night, unless the box did an update without me being there in the early hours?
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device twice(!)
reproduce the issue
upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
I would prefer to do a factory reset, obviously thats why i cant do what you want me to do, because I am not seeing what you expect me to see.
Also, I need stuff to be as it should before I start spending time setting it all up.
Thanks for your help guys, Ill do just that !