Vero 4k+ doesn't play iPhone videos (.mov)

I can’t play iPhone videos. I’m pretty sure it used to work a couple of weeks ago, but it doesn’t anymore.
After pressing play it says ‘buffering’ in the top right corner for a second or two and then it shows the video duration and stuff like that but it doesn’t actually play. If I try to play anything else after that it just completely freezes and I have to pull the plug.
I already tried disabling ‘Auto display refresh rate’ and enabling ‘Sync playback to display’ but that didn’t help.

Complete name                            : D:\Libraries\example.MOV
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   0000.00 (qt  )
File size                                : 51.8 MiB
Duration                                 : 40 s 832 ms
Overall bit rate                         : 10.6 Mb/s
Recorded date                            : 2015-08-31T00:35:09-0400
Encoded date                             : UTC 2015-08-31 04:37:03
Tagged date                              : UTC 2015-08-31 04:37:04
Writing application                      : 8.4
Writing library                          : Apple QuickTime
xyz                                      : +28.0040-082.6011+004.053/
Model                                    : iPhone 6
Make                                     : Apple         : 2015-08-31T00:35:09-0400                : iPhone 6             : 8.4     : +28.0040-082.6011+004.053/                 : Apple

ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Baseline@L3.1
Format settings                          : 1 Ref Frames
Format settings, CABAC                   : No
Format settings, RefFrames               : 1 frame
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 40 s 832 ms
Source duration                          : 40 s 900 ms
Bit rate                                 : 10.6 Mb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Rotation                                 : 180°
Frame rate mode                          : Variable
Frame rate                               : 30.000 FPS
Minimum frame rate                       : 28.571 FPS
Maximum frame rate                       : 31.579 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.382
Stream size                              : 51.4 MiB (99%)
Source stream size                       : 51.5 MiB (99%)
Title                                    : Core Media Video
Encoded date                             : UTC 2015-08-31 04:37:03
Tagged date                              : UTC 2015-08-31 04:37:04
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 40 s 832 ms
Source duration                          : 40 s 914 ms
Bit rate mode                            : Constant
Bit rate                                 : 64.0 kb/s
Channel(s)                               : 1 channel
Channel layout                           : C
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 313 KiB (1%)
Source stream size                       : 314 KiB (1%)
Title                                    : Core Media Audio
Encoded date                             : UTC 2015-08-31 04:37:03
Tagged date                              : UTC 2015-08-31 04:37:04

I assume same topic as here

Don’t do that!
Try to access by webfront end or SSH to restart cleanly instead of pulling the plug.

That user seems to see banding; but can at least play his videos

No, they just don’t play at all.

Can you upload a debug log after trying to play a file?

Where are you playing the file from?

Using the command ‘sudo systemctl restart mediacenter’ just gives me this:

Is there something else I could try instead of pulling the plug?

This is the log after trying to play the file ‘’. I didn’t play anything else after it so I can upload the log before it freezes.
I’m using an external HDD.

That is already strange, but anyhow reboot should work as a clean restart better than pull the plug

If I use reboot after it freezes the Vero basically shuts down (as far as I can see). It still powers the external HDD, but there is no picture and I can’t connect via SSH so I still have to pull the plug.

Are you definitely selecting Reboot?

Yes, I used reboot.
Any idea why it even freezes?

I would suggest reinstalling OSMC

Just reinstalled OSMC, still exactly the same. Trying a second video freezes everything and rebooting via SSH causes a black screen (HDD still powered).

Can you post a fresh log of this after you can’t play a 2nd file and tell us the file name just so we can confirm?


Here is the log:
First file: ‘A.MOV’
Second file: ‘B.MOV’

The second event doesn’t even have to be a file though, e.g. trying to reboot using the remote would also freeze the system.

Any update? Does this show the reason for the freeze?

I haven’t had a chance to look at this yet

Could you share a short clip of a video that doesn’t play?


1 Like

I have remuxed them all to .mkv
Now they play, but most of them are rotated the wrong way. :see_no_evil: