VERO4K+ unable to play x.h265 HDR 4K and crashes [SADFACE] 2 to 3 min in to the Movie [Isolated to KODI 18]

Help and Support Vero 4K / Vero 4K +
1

Reposting this to OSMC community to get feedback on similar user experience…

Issue:
VERO4K+ unable to play x.h265 HDR 4K and crashes [SADFACE] 2 to 3 min in to the Movie. Replicated with 10+ 4K HDR movies files and with 3840x2076 resolution and 3840x1600 resolution

SETUP:

  • VERO4k+ running on KODI latest connected to Samsung Samsung UN60KS8000
  • LAN Connection with 1Gbps
  • NAS hosted KODI DB
  • Mount type: NFS [Based on ip]

Investigations done to date:

  • I installed htop program and monitor the 4K+ resources while playing 4K movies
  • As per htop reason for the sad face, hanging after 4 to 5 min in to the 4K movie is that due a memory is maxing out and possibly a memory leak
  • Whe movie started playing memory is around 700mb and with time it will keep increase to max 1.8G and then all 4x CPUs will max out resulting in freezing first and after couple of min it will crash and show SAD FACE. [Refer to the video I made]
  • I have replicated the same with cache enabled and also when cache disabled
  • Speed test results attached between the 4K+ and NAS showing no bottleneck with LAN speeds
  • Tried to copy the file to a USB3 and play locally but when select the file to play Sadface directly and reproducible

I promise you with KODI 17 this issue was not present and I was playing the same 4K movies without any glitches…

This is easily reproducible as HTOP will give a clear picture of what’s happening. Hopefully this issue also fixed part of this update.

I am happy to provide any logs or other info you and your core team require to fix this issue.

All Logs so far with current PRD Version:
Debug Log until the crash:
https://paste.osmc.tv/minigozije.xml

Also replicated (Take-2) with HTOP and Video recording starting of the playback until crash:
Debug Log until the crash:
https://paste.osmc.tv/izawicesim.vhdl

Video showing what’s happening with RAM:
https://drive.google.com/file/d/18cKlpdjHoxPfSjlKcnfoWei2t42rWXmE/view?usp=sharing

**All Logs so far with current next Version: [Updated as per info from @sam_nazarko **
Logs until crash:
https://paste.osmc.tv/vuvebative.coffee

Logs post the SAD face:
https://paste.osmc.tv/mazowarewi.coffee

Same crash with different .h256 file:
Logs:
https://drive.google.com/file/d/1X7KCGT9dlGaG7sy3XqN2FqjJMiXUdOBl/view?usp=sharing

SAD Face logs on local play via USB3 mount:
https://paste.osmc.tv/jowayuvasu.vhdl

Speed test Results:

osmc@MBRVero4Kplus:~$ iperf3 -c 192.168.1.117
Connecting to host 192.168.1.117, port 5201
[ 4] local 192.168.1.140 port 49202 connected to 192.168.1.117 port 5201
[ ID] Interval Transfer Bandwidth Retr Cwnd
[ 4] 0.00-1.00 sec 105 MBytes 880 Mbits/sec 0 2.51 MBytes
[ 4] 1.00-2.01 sec 98.8 MBytes 818 Mbits/sec 0 3.02 MBytes
[ 4] 2.01-3.01 sec 101 MBytes 853 Mbits/sec 0 3.02 MBytes
[ 4] 3.01-4.00 sec 105 MBytes 885 Mbits/sec 0 3.02 MBytes
[ 4] 4.00-5.00 sec 97.5 MBytes 819 Mbits/sec 0 3.02 MBytes
[ 4] 5.00-6.00 sec 106 MBytes 889 Mbits/sec 0 3.02 MBytes
[ 4] 6.00-7.00 sec 88.8 MBytes 742 Mbits/sec 0 3.02 MBytes
[ 4] 7.00-8.01 sec 95.0 MBytes 793 Mbits/sec 0 3.02 MBytes
[ 4] 8.01-9.00 sec 105 MBytes 886 Mbits/sec 0 3.02 MBytes
[ 4] 9.00-10.00 sec 103 MBytes 865 Mbits/sec 0 3.02 MBytes

[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 1005 MBytes 843 Mbits/sec 0 sender
[ 4] 0.00-10.00 sec 1002 MBytes 840 Mbits/sec receiver

iperf Done.
osmc@MBRVero4Kplus:~$

Media Info of some files used to replicate the issue:

File: /Volumes/4K_Content/4K Movies/Jurassic.Park.II.The.Lost.World.1997.2160p.UHD.BluRay.X265-IAMABLE/Jurassic.Park.II.The.Lost.World.1997.2160p.UHD.BluRay.X265-IAMABLE.mkv
Size: 30.53 GB
Format: Matroska/WebM file format
Chapters count: 20
Stream count: 18
Duration: 02:08:39
Bit rate: 33971 kb/s
Meta info:
    creation_time: 1970-01-01 00:00:00

Stream 0
Type: video
Codec: Unknown codec
Width: 3840
Height: 2076
Sample aspect ratio: 1:1
Display aspect ratio: 320:173
Frame rate: 23.98 fps
Default: YES
Meta info:
    _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00
    NUMBER_OF_BYTES-eng: 26722479821
    _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    _STATISTICS_WRITING_APP-eng: no_variable_data
    NUMBER_OF_FRAMES-eng: 185083
    DURATION-eng: 02:08:39.504000000
    BPS-eng: 27693468

Stream 1
Type: audio
Codec: dca
Codec profile: DTS-HD MA
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 6
Default: YES
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    _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00
    _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    title: DTS-X 7.1
    _STATISTICS_WRITING_APP-eng: no_variable_data
    language: eng
    NUMBER_OF_FRAMES-eng: 723703
    DURATION-eng: 02:08:39.499000000
    BPS-eng: 6167837

Stream 2
Type: subtitle
Codec: Unknown codec
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    _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00
    _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    title: Stripped SRT (not positioned)
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    language: eng
    NUMBER_OF_FRAMES-eng: 1203
    DURATION-eng: 01:59:51.268000000
    BPS-eng: 44

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Type: subtitle
Codec: Unknown codec
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    title: SDH SRT (not positioned)
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    language: eng
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    BPS-eng: 51

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    title: SDH
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    language: fre
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File: /Volumes/4K_Content/4K Movies/Batman.v.Superman.Dawn.of.Justice.2016.EXTENDED.2160p.BluRay.x265.10bit.HDR.TrueHD.7.1.Atmos-TERMiNAL/Batman.v.Superman.Dawn.of.Justice.2016.EXTENDED.2160p.UHD.BluRay.x265-TERMiNAL.mkv
Size: 38.05 GB
Format: Matroska/WebM file format
Chapters count: 16
Stream count: 21
Duration: 03:02:33
Bit rate: 29841 kb/s
Meta info:
    creation_time: 2017-12-04 12:12:07

Stream 0
Type: video
Codec: Unknown codec
Width: 3840
Height: 1600
Sample aspect ratio: 1:1
Display aspect ratio: 12:5
Frame rate: 23.98 fps
Default: YES
Meta info:
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    NUMBER_OF_BYTES-eng: 33173567559
    _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    _STATISTICS_WRITING_DATE_UTC-eng: 2017-12-04 12:12:07
    _STATISTICS_WRITING_APP-eng: mkvmerge v18.0.0 ('Apricity') 64-bit
    BPS-eng: 24227765
    DURATION: 03:02:33.901000000
    NUMBER_OF_FRAMES: 262631
    NUMBER_OF_FRAMES-eng: 262631
    _STATISTICS_WRITING_APP: mkvmerge v18.0.0 ('Apricity') 64-bit
    _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
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    _STATISTICS_WRITING_DATE_UTC: 2017-12-04 12:12:07
    NUMBER_OF_BYTES: 33173567559

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Default: YES
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    NUMBER_OF_FRAMES: 13144682
    NUMBER_OF_FRAMES-eng: 13144682
    _STATISTICS_WRITING_APP: mkvmerge v18.0.0 ('Apricity') 64-bit
    language: eng
    DURATION-eng: 03:02:33.902000000
    _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    _STATISTICS_WRITING_DATE_UTC: 2017-12-04 12:12:07
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Stream 2
Type: audio
Codec: ac3
Bit rate: 448 kb/s
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Channel: 6
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    _STATISTICS_WRITING_DATE_UTC-eng: 2017-12-04 12:12:07
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    NUMBER_OF_FRAMES-eng: 342310
    _STATISTICS_WRITING_APP: mkvmerge v18.0.0 ('Apricity') 64-bit
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    NUMBER_OF_BYTES-eng: 35350181
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    language: eng
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NOTE:
Same file playing over my Synology NAS hosted PLEX server and my Samsung TV PLEX APP without any transcoding [This feature called “Direct Play” in PLEX world] and whole movies are playing without any issues. Note that Samsung TV got 100MBPS LAN.

I am currently using PLEX to watch the 4K as my OSMC4K+ BOX unable to play these files. Given my PLEX app playing the file, I know my file and network is not an issue.

4

Please post full logs – not just Kodi logs; particularly as there’s an audio issue in your log.

5

@sam_nazarko Please provide steps for this. I am running the KODI Debug logs via the advancedsettings.xml

<loglevel hide="true">2</loglevel>
6

Just select all logs via My OSMC when uploading

Sam

7

I am uploading these manually by copying the KODI log via Cyberduck and then uploading via my MAC. Please inform where to copy the extra logs and I will upload them.

I am unaware of Upload all option and need more info, if this is the preferred approach. Also I want to know when I do this post crash will this upload all logs you need…

8

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging
  • reboot the OSMC device
  • reproduce the issue
  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

normal_logging.jpg
normal_logging.jpg1920×1080 764 KB

2 Likes
9

I have exactly the same problems. I posted recently in context of a chapter skip sad face crash, but I also find I can only play my 4k files for a short period before the sad face event.

10

@mtv / @sam_nazarko Attached are the log URLs for 2 separate reproduce with two different files. Thanks for helping me with this issue…

Just another note, I have completely refresh the Vero4K+ via rebuild last SAT to isolate any other filesystem and addon issues…

Batman.v.Superman.Dawn.of.Justice:
osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/picacifusa

Star.Trek.Beyond:
osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/unosibuhev
osmc@MBRVero4Kplus : ~ $

Alien.Covenant:
osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/ecifuxipof
osmc@MBRVero4Kplus : ~ $

If you guys need more logs please let me know and I will post. All above logs were taken post crash (sadface) and ssh command grab-logs -A

11

Good news is that Sam already fixed the FF / RW issue with the next update… however I understand your pain with other issue as this is why I have spend days and days to present a clear case to OSMC team…

I know we will get a fix soon just need to rally others… Really appreciate your feedback on this topic.

To test this update: (From SAM)

  1. Login via the command line
  2. Edit the file /etc/apt/sources.list
  3. Add the following line: deb http://apt.osmc.tv stretch-devel main
  4. Run the following commands to update: sudo apt-get update && sudo apt-get dist-upgrade && reboot
  5. Your system should have have received the update.

Please see if the issue is resolved.

I also recommend you edit /etc/apt/sources.list again and remove the line that you added after updating. This will return you to the normal update channel.

12

I posted logs on this a month ago but no one replied. I’m not in a position to do any testing at present, but good to know I’m not the only one who is finding there are still some major issues post migration to K18.

13

Do you have a link to this? I thought you had issues with seeking in files. That has since been fixed.

14

Does enabling passthrough as a test (you might not get sound) fix the issue?

15

Yep, seeking was the first thing I noticed to cause the sad face crash, in this thread I also posted a log of a regular in-play crash with a 4k file. It’s been completely reproducible.

16

Even with staging?

17

Have not had chance to check that as I’m away, but will look out for that when I return.

18

Cool. I think skipping is fixed now. I’d be curious if you still experience issues with crashes a couple of minutes in.

19

@sam_nazarko I also tested with “Passthrough” and issue is still reproducible. I will upload a log with “Passthrough” enabled soon.

20

@sam_nazarko I believe you are right on the sweet spot. I have done a mistake from myend… When I set the allow passthrough I did it via the VIDEO OSD and it didn’t set automatically for other movies.

I have now changed it via the main settings screen–>System -->Audio and as you predicted issue is not happening however I am not getting sound in my TV as Audio tracks in these movies are TRUE-HD and my TV not supporting these Audio formats.

Hopefully this will allow to narrow down the issue… Logs with “Passthrough” mode enabled for two movies above attached with 10+ playback on each.

Hopefully fix will be available for these soon…

Batman.v.Superman.Dawn.of.Justice: / Star.Trek.Beyond: / Alien.Covenant: with “Passthrough” mode enabled:

Can’t Upload and getting below error:

osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/{“message”:"Documentexceedsmaximumlength.
osmc@MBRVero4Kplus : ~ $

Other Noticeable observation was CPU and RAM usage was significantly less with “Passthrough” mode enabled:

image
image1106×220 20.3 KB

21

Reboot twice and try again - logs most likely are too big.

22

Any update on the fix? Will it be available part of current update or should I wait for next month update?