Reposting this to OSMC community to get feedback on similar user experience…
Issue:
VERO4K+ unable to play x.h265 HDR 4K and crashes [SADFACE] 2 to 3 min in to the Movie. Replicated with 10+ 4K HDR movies files and with 3840x2076 resolution and 3840x1600 resolution
SETUP:
- VERO4k+ running on KODI latest connected to Samsung Samsung UN60KS8000
- LAN Connection with 1Gbps
- NAS hosted KODI DB
- Mount type: NFS [Based on ip]
Investigations done to date:
- I installed htop program and monitor the 4K+ resources while playing 4K movies
- As per htop reason for the sad face, hanging after 4 to 5 min in to the 4K movie is that due a memory is maxing out and possibly a memory leak
- Whe movie started playing memory is around 700mb and with time it will keep increase to max 1.8G and then all 4x CPUs will max out resulting in freezing first and after couple of min it will crash and show SAD FACE. [Refer to the video I made]
- I have replicated the same with cache enabled and also when cache disabled
- Speed test results attached between the 4K+ and NAS showing no bottleneck with LAN speeds
- Tried to copy the file to a USB3 and play locally but when select the file to play Sadface directly and reproducible
I promise you with KODI 17 this issue was not present and I was playing the same 4K movies without any glitches…
This is easily reproducible as HTOP will give a clear picture of what’s happening. Hopefully this issue also fixed part of this update.
I am happy to provide any logs or other info you and your core team require to fix this issue.
All Logs so far with current PRD Version:
Debug Log until the crash:
https://paste.osmc.tv/minigozije.xml
Also replicated (Take-2) with HTOP and Video recording starting of the playback until crash:
Debug Log until the crash:
https://paste.osmc.tv/izawicesim.vhdl
Video showing what’s happening with RAM:
https://drive.google.com/file/d/18cKlpdjHoxPfSjlKcnfoWei2t42rWXmE/view?usp=sharing
**All Logs so far with current next Version: [Updated as per info from @sam_nazarko **
Logs until crash:
https://paste.osmc.tv/vuvebative.coffee
Logs post the SAD face:
https://paste.osmc.tv/mazowarewi.coffee
Same crash with different .h256 file:
Logs:
https://drive.google.com/file/d/1X7KCGT9dlGaG7sy3XqN2FqjJMiXUdOBl/view?usp=sharing
SAD Face logs on local play via USB3 mount:
https://paste.osmc.tv/jowayuvasu.vhdl
Speed test Results:
osmc@MBRVero4Kplus:~$ iperf3 -c 192.168.1.117
Connecting to host 192.168.1.117, port 5201
[ 4] local 192.168.1.140 port 49202 connected to 192.168.1.117 port 5201
[ ID] Interval Transfer Bandwidth Retr Cwnd
[ 4] 0.00-1.00 sec 105 MBytes 880 Mbits/sec 0 2.51 MBytes
[ 4] 1.00-2.01 sec 98.8 MBytes 818 Mbits/sec 0 3.02 MBytes
[ 4] 2.01-3.01 sec 101 MBytes 853 Mbits/sec 0 3.02 MBytes
[ 4] 3.01-4.00 sec 105 MBytes 885 Mbits/sec 0 3.02 MBytes
[ 4] 4.00-5.00 sec 97.5 MBytes 819 Mbits/sec 0 3.02 MBytes
[ 4] 5.00-6.00 sec 106 MBytes 889 Mbits/sec 0 3.02 MBytes
[ 4] 6.00-7.00 sec 88.8 MBytes 742 Mbits/sec 0 3.02 MBytes
[ 4] 7.00-8.01 sec 95.0 MBytes 793 Mbits/sec 0 3.02 MBytes
[ 4] 8.01-9.00 sec 105 MBytes 886 Mbits/sec 0 3.02 MBytes
[ 4] 9.00-10.00 sec 103 MBytes 865 Mbits/sec 0 3.02 MBytes[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 1005 MBytes 843 Mbits/sec 0 sender
[ 4] 0.00-10.00 sec 1002 MBytes 840 Mbits/sec receiveriperf Done.
osmc@MBRVero4Kplus:~$
Media Info of some files used to replicate the issue:
File: /Volumes/4K_Content/4K Movies/Jurassic.Park.II.The.Lost.World.1997.2160p.UHD.BluRay.X265-IAMABLE/Jurassic.Park.II.The.Lost.World.1997.2160p.UHD.BluRay.X265-IAMABLE.mkv Size: 30.53 GB Format: Matroska/WebM file format Chapters count: 20 Stream count: 18 Duration: 02:08:39 Bit rate: 33971 kb/s Meta info: creation_time: 1970-01-01 00:00:00 Stream 0 Type: video Codec: Unknown codec Width: 3840 Height: 2076 Sample aspect ratio: 1:1 Display aspect ratio: 320:173 Frame rate: 23.98 fps Default: YES Meta info: _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 NUMBER_OF_BYTES-eng: 26722479821 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES _STATISTICS_WRITING_APP-eng: no_variable_data NUMBER_OF_FRAMES-eng: 185083 DURATION-eng: 02:08:39.504000000 BPS-eng: 27693468 Stream 1 Type: audio Codec: dca Codec profile: DTS-HD MA Bit rate: 1536 kb/s Sample rate: 48000 Hz Sample format: s16 Channel: 6 Default: YES Meta info: NUMBER_OF_BYTES-eng: 5951577288 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES title: DTS-X 7.1 _STATISTICS_WRITING_APP-eng: no_variable_data language: eng NUMBER_OF_FRAMES-eng: 723703 DURATION-eng: 02:08:39.499000000 BPS-eng: 6167837 Stream 2 Type: subtitle Codec: Unknown codec Meta info: NUMBER_OF_BYTES-eng: 40332 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES title: Stripped SRT (not positioned) _STATISTICS_WRITING_APP-eng: no_variable_data language: eng NUMBER_OF_FRAMES-eng: 1203 DURATION-eng: 01:59:51.268000000 BPS-eng: 44 Stream 3 Type: subtitle Codec: Unknown codec Meta info: NUMBER_OF_BYTES-eng: 46994 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES title: SDH SRT (not positioned) _STATISTICS_WRITING_APP-eng: no_variable_data language: eng NUMBER_OF_FRAMES-eng: 1433 DURATION-eng: 02:01:14.726000000 BPS-eng: 51 Stream 4 Type: subtitle Codec: pgssub Meta info: NUMBER_OF_BYTES-eng: 31512772 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES title: SDH _STATISTICS_WRITING_APP-eng: no_variable_data language: eng NUMBER_OF_FRAMES-eng: 2866 DURATION-eng: 02:01:14.726000000 BPS-eng: 34654 Stream 5 Type: subtitle Codec: pgssub Meta info: NUMBER_OF_BYTES-eng: 23607851 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES _STATISTICS_WRITING_APP-eng: no_variable_data language: fre NUMBER_OF_FRAMES-eng: 2034 DURATION-eng: 02:00:56.249000000 BPS-eng: 26027 Stream 6 Type: subtitle Codec: pgssub Meta info: NUMBER_OF_BYTES-eng: 23867060 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES _STATISTICS_WRITING_APP-eng: no_variable_data language: dut NUMBER_OF_FRAMES-eng: 2010 DURATION-eng: 02:00:24.384000000 BPS-eng: 26429 Stream 7 Type: subtitle Codec: pgssub Meta info: NUMBER_OF_BYTES-eng: 21029473 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES _STATISTICS_WRITING_APP-eng: no_variable_data language: swe NUMBER_OF_FRAMES-eng: 2010 DURATION-eng: 02:00:24.426000000 BPS-eng: 23287 Stream 8 Type: subtitle Codec: pgssub Meta info: NUMBER_OF_BYTES-eng: 23469233 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES _STATISTICS_WRITING_APP-eng: no_variable_data language: nor NUMBER_OF_FRAMES-eng: 2010 DURATION-eng: 02:00:24.426000000 BPS-eng: 25988 Stream 9 Type: subtitle Codec: pgssub Meta info: NUMBER_OF_BYTES-eng: 23426022 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES _STATISTICS_WRITING_APP-eng: no_variable_data language: dan NUMBER_OF_FRAMES-eng: 2010 DURATION-eng: 02:00:24.426000000 BPS-eng: 25940 Stream 10 Type: subtitle Codec: pgssub Meta info: NUMBER_OF_BYTES-eng: 24624810 _STATISTICS_WRITING_DATE_UTC-eng: 1970-01-01 00:00:00 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES _STATISTICS_WRITING_APP-eng: no_variable_data language: fin NUMBER_OF_FRAMES-eng: 2012 DURATION-eng: 02:00:24.426000000 BPS-eng: 27268
File: /Volumes/4K_Content/4K Movies/Batman.v.Superman.Dawn.of.Justice.2016.EXTENDED.2160p.BluRay.x265.10bit.HDR.TrueHD.7.1.Atmos-TERMiNAL/Batman.v.Superman.Dawn.of.Justice.2016.EXTENDED.2160p.UHD.BluRay.x265-TERMiNAL.mkv
Size: 38.05 GB
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Duration: 03:02:33
Bit rate: 29841 kb/s
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creation_time: 2017-12-04 12:12:07
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_STATISTICS_WRITING_APP: mkvmerge v18.0.0 ('Apricity') 64-bit
language: nor
DURATION-eng: 03:02:13.006000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-12-04 12:12:07
NUMBER_OF_BYTES: 28840076
Stream 17
Type: subtitle
Codec: pgssub
Meta info:
BPS: 19625
NUMBER_OF_BYTES-eng: 26820271
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 19625
_STATISTICS_WRITING_APP-eng: mkvmerge v18.0.0 ('Apricity') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-12-04 12:12:07
DURATION: 03:02:13.006000000
NUMBER_OF_FRAMES: 3212
NUMBER_OF_FRAMES-eng: 3212
_STATISTICS_WRITING_APP: mkvmerge v18.0.0 ('Apricity') 64-bit
language: pol
DURATION-eng: 03:02:13.006000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-12-04 12:12:07
NUMBER_OF_BYTES: 26820271
Stream 18
Type: subtitle
Codec: pgssub
Meta info:
BPS: 23048
NUMBER_OF_BYTES-eng: 31499224
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 23048
_STATISTICS_WRITING_APP-eng: mkvmerge v18.0.0 ('Apricity') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-12-04 12:12:07
DURATION: 03:02:13.006000000
NUMBER_OF_FRAMES: 3216
NUMBER_OF_FRAMES-eng: 3216
_STATISTICS_WRITING_APP: mkvmerge v18.0.0 ('Apricity') 64-bit
language: por
DURATION-eng: 03:02:13.006000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-12-04 12:12:07
NUMBER_OF_BYTES: 31499224
Stream 19
Type: subtitle
Codec: pgssub
Meta info:
BPS: 20320
NUMBER_OF_BYTES-eng: 27769943
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 20320
_STATISTICS_WRITING_APP-eng: mkvmerge v18.0.0 ('Apricity') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-12-04 12:12:07
DURATION: 03:02:13.006000000
NUMBER_OF_FRAMES: 3194
NUMBER_OF_FRAMES-eng: 3194
_STATISTICS_WRITING_APP: mkvmerge v18.0.0 ('Apricity') 64-bit
language: swe
DURATION-eng: 03:02:13.006000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-12-04 12:12:07
NUMBER_OF_BYTES: 27769943
Stream 20
Type: subtitle
Codec: pgssub
Meta info:
BPS: 15286
NUMBER_OF_BYTES-eng: 19821897
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
BPS-eng: 15286
_STATISTICS_WRITING_APP-eng: mkvmerge v18.0.0 ('Apricity') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2017-12-04 12:12:07
DURATION: 02:52:53.238000000
NUMBER_OF_FRAMES: 3243
NUMBER_OF_FRAMES-eng: 3243
_STATISTICS_WRITING_APP: mkvmerge v18.0.0 ('Apricity') 64-bit
language: jpn
DURATION-eng: 02:52:53.238000000
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_WRITING_DATE_UTC: 2017-12-04 12:12:07
NUMBER_OF_BYTES: 19821897
NOTE:
Same file playing over my Synology NAS hosted PLEX server and my Samsung TV PLEX APP without any transcoding [This feature called “Direct Play” in PLEX world] and whole movies are playing without any issues. Note that Samsung TV got 100MBPS LAN.
I am currently using PLEX to watch the 4K as my OSMC4K+ BOX unable to play these files. Given my PLEX app playing the file, I know my file and network is not an issue.