VERO4K+ unable to play x.h265 HDR 4K and crashes [SADFACE] 2 to 3 min in to the Movie [Isolated to KODI 18]

Help and Support Vero 4K / Vero 4K +
24

It does not look like you followed the directions you were given, so no, there is no update on the fix without logs to show what the problem may be.

25

I cannot reproduce the problem here. I am waiting for the logs. Unfortunately it won’t be fixed in the next update.

27

Logs with Passthrough Mode Enabled: NOTE THAT NO AUDIO IN TV

Prior to reboot:

osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/tehicakugi

Post reboot [Manual]

osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/sufiyivuto
osmc@MBRVero4Kplus : ~ $

28

Dan,

I can understand the frustration. It’ll get solved. I’m not trying to be difficult about the situation but until I can reproduce it here, it’s going to be tough for me to fix and any attempt to fix would be a stab in the dark. First, I need to work out what the problem is.

I’m grabbing the magnet that you’ve sent and will keep you updated and let you know if I can reproduce here. For now – some more logs would indeed help. The more information the better.

The sooner we can get this fixed the better for everyone.

Cheers

Sam

29

Reposting the logs…

Batman.v.Superman.Dawn.of.Justice:
osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/picacifusa

Star.Trek.Beyond:
osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/unosibuhev
osmc@MBRVero4Kplus : ~ $

Alien.Covenant:
osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/ecifuxipof
osmc@MBRVero4Kplus : ~ $

If you guys need more logs please let me know and I will post. All above logs were taken post crash (sadface) and ssh command grab-logs -A

30

One of those logs (last check) didn’t show a playback attempt.

32

Sure @sam_nazarko I hate to use PLEX and I am currently running two media servers due to this issue…

I am happy to provide more and more logs and kindly inform what extra logs you need… I am running the KODI debug log 24x7 and attached are big logs data dumps…

When I turn-off the “Passthrough Mode” this is easily replicated and let me know if you need more logs from more movies and I will send them…

Kodi Debug Logs when Passthrough Mode Turn Off:
https://drive.google.com/file/d/1cLq2WYT…sp=sharing
https://drive.google.com/file/d/14y36lyR…sp=sharing

34

Try turning off the watchdog service. It’s been know to cause problems in the past.

I notice that you are using fstab to mount a share to /USB1. But when it mounts it complains that there is already content there. You may want to look at that. And mounting to / is bad, you should mount to /mnt/USB1

35

I will try this option and will report any improvements. Thanks for this tip…

This was me experimenting to get the issue Fixed as per SAM’s feedback of trying to play local. I have removed the USB since then as I don’t use USB mounts.

36

Please upload the logs via My OSMC.
If the logs are too big, reboot and this will reduce the size.

37

A post was split to a new topic: We do not talk about piracy here

38

Fresh Logs [01/08/2019]

Notes:
WATCHDOG Disabled and not running
NO USB Mounts or any other manuel mounts

Scenario when logs captured:

  • Double KODI Reboot
  • Play the 4k Movie
  • Movie hand / Kodi crashes (SADFACE)
  • grab-logs -A command and capture and upload
  • Manuel Kodi restart
  • Again grab-logs -A command and capture and update

Soon after the SADFACE:

**osmc@MBRVero4Kplus** : **~** $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/januruqira

After a manual Reboot post the SADFACE:

**osmc@MBRVero4Kplus** : **~** $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/ximebarira

Let me know if more info / logs require

39

Another set of Fresh Logs from different movie [01/08/2019]

Notes:
WATCHDOG Disabled and not running
NO USB Mounts or any other manuel mounts

Scenario when logs captured:

  • Double KODI Reboot
  • Play the 4k Movie
  • Movie hanged and manual POWER reset done. (ssh didn’t respond as well)
  • grab-logs -A command and capture and upload
  • Manuel Kodi restart
  • Again grab-logs -A command and capture and update

Soon after the Manual Power cycle of VERO4K+:

osmc@MBRVero4Kplus:~$ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/avojilarep
osmc@MBRVero4Kplus:~$

After a manual Reboot post the power cycle:

osmc@MBRVero4Kplus:~$ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/urecizehof
osmc@MBRVero4Kplus:~$

Let me know if more info / logs require

40

Same as above Movie but with “Passthrough” mode… let the movie played the whole duration and didn’t freeze or crash…

Kodi Logs Link: (Given it’s very big uploaded via Google Drive:
https://drive.google.com/file/d/1Z4ZrCSsYECFVaEOOzyftOJnYjvLFypa2/view?usp=sharing

Post two reboots Attached other OSMC logs:
osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/qodemumexo
osmc@MBRVero4Kplus : ~ $

41

Yes – I figured that enabling passthrough would remedy the issue.
I’m building some changes now (will be a couple of hours).

42

Hi

Hopefully the issue is now addressed

I’d appreciate it if you could test this and provide feedback before we potentially release this as an update to other users. To test this update:

  1. Login via the command line
  2. Edit the file /etc/apt/sources.list
  3. Add the following line: deb http://apt.osmc.tv stretch-devel main
  4. Run the following commands to update: sudo apt-get update && sudo apt-get dist-upgrade && reboot
  5. Your system should have have received the update.

Please see if the issue is resolved.

I also recommend you edit /etc/apt/sources.list again and remove the line that you added after updating. This will return you to the normal update channel.

1 Like
43

Thanks @sam_nazarko from the quick 10 to 15min test Movies are playing (tested 4 to 5 movies) and NO crashes. I will continue to monitor tonight / tomorrow. I also noticed that your fix resulted in low CPU and Memory usage without PASSTHROUGH Mode.

Logs from my Testing as below and appreciate if you can have a look.

Logs After playing few movies:
osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/ufevadatur

Same Log after a manuel KODI reboot given it didn’t crash / sadface:
osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/igupebimer

44

Looks good.

Glad we got this fixed.

1 Like
45

Watched more movies and full length… Issue is 100% fixed… Please get the fixed Merged to the next release.

Thanks heap for the priority fix… This is why I got 4x VERO Boxes in my house to support your development teams.

Thanks again.

2 Likes
46

@sam_nazarko since the latest PROD update from today (06/08) issue seems to be resurface again… attached fresh set of logs. I know you guys are very busy working on latest update. I got no rush with this and looking for a stable solution. New symptoms including “Unable to resume from Pause”

OSMC Logs when the issue occurred: [Soon after the sadface]

osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/alijagugoq

OSMC Logs with manual reboot:

osmc@MBRVero4Kplus : ~ $ grab-logs -A
Logs successfully uploaded.
Logs available at https://paste.osmc.tv/ijisoxohud
osmc@MBRVero4Kplus : ~ $