Video playback not working on Vero4K+ with August release

[gordon]

Hi there, I’ve just upgraded my Vero 4K+ to the August release and am finding that I’m unable to play any videos.

Here are some logs - https://paste.osmc.tv/lokawopebi - to produce these I did the following:

• Enabled debug and event logging
• Clicked on a video
• Got the loading spinner and waited for a couple of minutes
• (I’ve tried a good few videos with the same result, including a film which I watched successfully last night pre upgrade)
• At this point the controls were unresponsive so I restarted the machine via SSH
• I then went to My OSMC → Upload logs

Interestingly when I accessed my Kodi library using VLC on my iPhone I was able to successfully play videos.

Any assistance would be welcome …

Many thanks

[fzinken]

@gordon

finding that I’m unable to play any videos.

What NAS do you have? You could try
Settings → Services → SMB Client → Mitigate MTU issues with SMBv2

[gordon]

Hi there - it’s a QNAP NAS. Unfortunately toggling that setting doesn’t change what I’m seeing

[fzinken]

@gordon

Unfortunately toggling that setting doesn’t change what I’m seeing

Yeah that was just a try as we have seen that before. Now checked your logs, seems your database didn’t migrated correctly .
2021-08-08 09:09:18.089 T:2942 ERROR <general>: SQL: [MyVideos119.db] SQLite error SQLITE_ERROR (no such column: allAudio)

You could login via command line and try:

sudo systemctl stop mediacenter 
rm /home/osmc/.kodi/userdata/Database/MyVideos119.db
sudo systemctl start mediacenter

Then the Database should be tried to be migrated once more (you should see that on screen).

[gordon]

Thank you - I’ve given that a try and can see that the DB has been recreated … but I’m seeing the same issue

[fzinken]

@gordon

Thank you - I’ve given that a try and can see that the DB has been recreated … but I’m seeing the same issue

Can you upload new logs after you play1-2 files (please let me know which ones).

[gordon]

Hi there - the new logs are - https://paste.osmc.tv/lokawopebi

I tried to watch a film called Roadrunner and restarted the box after a minute or two of it hanging

Thanks again

[fzinken]

@gordon

Thanks again

Strangely the database error is still there
SQL: [MyVideos119.db] SQLite error SQLITE_ERROR (no such column: allAudio)

But I am not sure if that is your underlying problem.
Can you try to play the file via Video - Files instead via the Library?
Also you confirm you can not play any of your files?

[gordon]

Hi there - I’m getting the same issue when trying to watch a video through Video → Files.

I’m seeing the same problem with all of the videos I’ve tried so far - at least a dozen

[fzinken]

@gordon

Hi there - I’m getting the same issue when trying to watch a video through Video → Files.

I’m seeing the same problem with all of the videos I’ve tried so far - at least a dozen

Suggest to copy a file to a USB stick/disk and try to play locally on the Vero to see if it is network problem.
Otherwise a reset of the configuration or a forced update might help (first point of the FAQ)

Kodi v19 troubleshooting FAQ

Kodi Matrix has now been released and is available for all OSMC platforms. This is a significant change and as such you may have some questions or issues. Please see these posts for more information Kodi v19 - what you need to know, This post intends to answer the most common questions and advise on how to help us help you and provide the best possible support. Frequently asked questions Q: I’m unable to install the update, even if I try updating via the command line, my system is still on …

[gordon]

Hi there - I’ve tried to re-do the upgrade using the instructions in the FAQ - after executing sudo apt-get dist-upgrade I’m seeing the following errors - perhaps these are the cause? Any ideas as to how to address?

Setting up armv7-bluez-osmc (5.43-6) …
/bin/bash: warning: setlocale: LC_ALL: cannot change locale (en_US.UTF-8)
Job for bluetooth.service failed because the control process exited with error code.
See “systemctl status bluetooth.service” and “journalctl -xe” for details.
dpkg: error processing package armv7-bluez-osmc (–configure):
installed armv7-bluez-osmc package post-installation script subprocess returned error exit status 1
dpkg: dependency problems prevent configuration of armv7-network-osmc:
armv7-network-osmc depends on armv7-bluez-osmc; however:
Package armv7-bluez-osmc is not configured yet.

dpkg: error processing package armv7-network-osmc (–configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of vero3-device-osmc:
vero3-device-osmc depends on armv7-network-osmc; however:
Package armv7-network-osmc is not configured yet.

dpkg: error processing package vero3-device-osmc (–configure):
dependency problems - leaving unconfigured
Errors were encountered while processing:
armv7-bluez-osmc
armv7-network-osmc
vero3-device-osmc
E: Sub-process /usr/bin/dpkg returned an error code (1)

[fzinken]

@gordon

Any ideas as to how to address?

Yes try the following

sudo apt-get remove --purge a2dp-app-osmc pulseaudio-module-bluetooth pulseaudio
sudo dpkg -r armv7-bluez-alsa-app-osmc
sudo dpkg -r armv7-bluez-alsa-osmc
sudo apt-get --fix-broken install

[gordon]

Thanks - unfortunately I don’t think that’s worked?

osmc@osmc:~$ sudo apt-get remove --purge a2dp-app-osmc pulseaudio-module-bluetooth pulseaudio
/bin/bash: warning: setlocale: LC_ALL: cannot change locale (en_US.UTF-8)
Reading package lists… Done
Building dependency tree
Reading state information… Done
E: Unable to locate package a2dp-app-osmc
osmc@osmc:~$ sudo dpkg -r armv7-bluez-alsa-app-osmc
dpkg: warning: ignoring request to remove armv7-bluez-alsa-app-osmc which isn’t installed
osmc@osmc:~$ sudo dpkg -r armv7-bluez-alsa-osmc
dpkg: warning: ignoring request to remove armv7-bluez-alsa-osmc which isn’t installed
osmc@osmc:~$ sudo apt-get --fix-broken install
/bin/bash: warning: setlocale: LC_ALL: cannot change locale (en_US.UTF-8)
Reading package lists… Done
Building dependency tree
Reading state information… Done
The following packages were automatically installed and are no longer required:
armv7-libass-osmc armv7-libnfs-osmc dh-python g+±6 gnupg-agent libbind9-140 libcdio13 libcryptsetup4 libdevmapper-event1.02.1 libdns162 libenca0 libevent-2.0-5
libfile-copy-recursive-perl libgdbm3 libicu57 libisc160 libisccc140 libisccfg140 libiso9660-8 liblvm2app2.2 liblwres141 libncurses5 libntfs-3g871 libperl5.24 libprocps6
libpython3.5-minimal libpython3.5-stdlib libssl1.0.2 libstdc+±6-dev libunistring0 libwebpmux2 python-apt python-certifi python-chardet python-dbus python-gi python-gobject
python-gobject-2 python-idna python-imaging python-pexpect python-pil python-pkg-resources python-ptyprocess python-requests python-six python-unidecode python-urllib3 python3-distutils
python3-lib2to3 python3.5 python3.5-minimal update-inetd vero364-image-4.9.113-28-osmc:arm64 wireless-firmware-osmc
Use ‘sudo apt autoremove’ to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
3 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
LANGUAGE = (unset),
LC_ALL = “en_US.UTF-8”,
LC_CTYPE = “en_US.UTF-8”,
LC_TERMINAL = “iTerm2”,
LANG = “en_GB.UTF-8”
are supported and installed on your system.
perl: warning: Falling back to a fallback locale (“en_GB.UTF-8”).
Setting up armv7-bluez-osmc (5.43-6) …
/bin/bash: warning: setlocale: LC_ALL: cannot change locale (en_US.UTF-8)
Job for bluetooth.service failed because the control process exited with error code.
See “systemctl status bluetooth.service” and “journalctl -xe” for details.
dpkg: error processing package armv7-bluez-osmc (–configure):
installed armv7-bluez-osmc package post-installation script subprocess returned error exit status 1
dpkg: dependency problems prevent configuration of armv7-network-osmc:
armv7-network-osmc depends on armv7-bluez-osmc; however:
Package armv7-bluez-osmc is not configured yet.

dpkg: error processing package armv7-network-osmc (–configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of vero3-device-osmc:
vero3-device-osmc depends on armv7-network-osmc; however:
Package armv7-network-osmc is not configured yet.

dpkg: error processing package vero3-device-osmc (–configure):
dependency problems - leaving unconfigured
Errors were encountered while processing:
armv7-bluez-osmc
armv7-network-osmc
vero3-device-osmc
E: Sub-process /usr/bin/dpkg returned an error code (1)

[fzinken]

@gordon

dpkg: error processing package vero3-device-osmc (–configure):
dependency problems - leaving unconfigured
Errors were encountered while processing:
armv7-bluez-osmc
armv7-network-osmc
vero3-device-osmc
E: Sub-process /usr/bin/dpkg returned an error code (1)

Tricky, not sure if @grahamh or @sam_nazarko have a suggestion

[sam_nazarko]

What happens if you run sudo apt-get install armv7-bluez-osmc. I think you might have some remnants of another package from testing present.

[gordon]

Hi Sam - I’ve just run that command twice. The first time prompted me to run “sudo apt autoremove”

This is the output from the second run:

osmc@osmc:~$ sudo apt-get install armv7-bluez-osmc
/bin/bash: warning: setlocale: LC_ALL: cannot change locale (en_US.UTF-8)
Reading package lists… Done
Building dependency tree
Reading state information… Done
armv7-bluez-osmc is already the newest version (5.43-6).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
3 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Do you want to continue? [Y/n] y
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
LANGUAGE = (unset),
LC_ALL = “en_US.UTF-8”,
LC_CTYPE = “en_US.UTF-8”,
LC_TERMINAL = “iTerm2”,
LANG = “en_GB.UTF-8”
are supported and installed on your system.
perl: warning: Falling back to a fallback locale (“en_GB.UTF-8”).
Setting up armv7-bluez-osmc (5.43-6) …
/bin/bash: warning: setlocale: LC_ALL: cannot change locale (en_US.UTF-8)
Job for bluetooth.service failed because the control process exited with error code.
See “systemctl status bluetooth.service” and “journalctl -xe” for details.
dpkg: error processing package armv7-bluez-osmc (–configure):
installed armv7-bluez-osmc package post-installation script subprocess returned error exit status 1
dpkg: dependency problems prevent configuration of armv7-network-osmc:
armv7-network-osmc depends on armv7-bluez-osmc; however:
Package armv7-bluez-osmc is not configured yet.

dpkg: error processing package armv7-network-osmc (–configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of vero3-device-osmc:
vero3-device-osmc depends on armv7-network-osmc; however:
Package armv7-network-osmc is not configured yet.

dpkg: error processing package vero3-device-osmc (–configure):
dependency problems - leaving unconfigured
Errors were encountered while processing:
armv7-bluez-osmc
armv7-network-osmc
vero3-device-osmc
E: Sub-process /usr/bin/dpkg returned an error code (1)

[sam_nazarko]

So what happens if you then run sudo apt-get install armv7-network-osmc and follow the dependency chain?

You may find it easier to reinstall – but in short, it looks like some packages are in a stuck state and not everything installed properly.

Sam

[gordon]

Thanks @sam_nazarko - it looks like the latest version isn’t yet available when using the Mac OS installer?

[sam_nazarko]

It takes a little bit of time to build new images and push them. They should be available in a couple of hours.

You could alternatively install the latest version visible (November 2020) and then upgrade.

[gordon]

Thanks - I’ll give the latter option a go …