Kodi v19 troubleshooting FAQ

Kodi Matrix has now been released and is available for all OSMC platforms. This is a significant change and as such you may have some questions or issues.

Please see these posts for more information Kodi v19 - what you need to know,

This post intends to answer the most common questions and advise on how to help us help you and provide the best possible support.

Frequently asked questions

Q: I’m unable to install the update, even if I try updating via the command line, my system is still on an older version of OSMC. What can I do?
A:

  • Go to My OSMC → Updates → Manual Controls → Apply Hotfix.
  • Enter ucawobahij and proceed.
  • You can now update your device via My OSMC or the command line.

Q: I’ve installed the update and now I only have a black screen or a sad face loop, how do I fix this?
A: For people who got the update shown before everything was published there is the chance of an incomplete update. For those the first try is to login to command line (see below) and the execute:

sudo apt-get update
sudo apt-get dist-upgrade
sudo reboot

If that doesn’t fix the issue it’s possible that your Kodi userdata is causing an issue with the new version. The first recommendation would be to move it away and allow Kodi to generate a new userdata directory. This can be done by executing the following commands after accessing the command line:

sudo systemctl stop mediacenter
mv ~/.kodi ~/.kodi-backup
sudo systemctl start mediacenter

Before attempting this, you may wish to try a more conservative approach, and delete ‘Addons27.db’ only, as reports from users suggest that add-on migration is the problem

Q: I only see a black screen / hang on migrating add-ons, what should I do?
A: If you encounter this problem and a consider amount of time (more than half an hour) has passed, you should log in to the system and execute the above instructions from the previous question.

Q: If you only see the OSMC Logo (top left) and time on (top right)?
A: There are a few cases where only OSMC Logo and the time is displayed but the whole menu is missing. In that case the following command run from command line should get you back to your menu kodi-send -a "reloadskin()".

Q: How do I get the update?
A: You should receive a prompt when the update is available. After choosing to install this update, your system will be automatically updated. You can learn more about system updates here.

Q: I was running some test builds, do I have to change anything to get the update?
A: OSMC makes pre-release builds of Kodi available before final release to ensure that things go smoothly when the final version is released. If you’ve ran Kodi Leia test builds (either official ones), or @gmc’s nightlies for Raspberry Pi or Vero, this update will be available and will supersede any prior test build. You won’t need to do anything to receive this update.

Q: I am using a shared library? Has the database version changed?
A: Yes. You should check that your other Kodi clients are compatible with Kodi Matrix before upgrading.

Q: Are add-ons supported by Kodi Leia supported in Kodi Matrix?

Python 2.x has been end of life for some time and Kodi now uses Python 3.x as standard. See Kodi v19 Matrix is here. Here's what you need to know - OSMC for more information.

Q: I can’t find my add-ons anymore
A: To ensure compatibility where possible, Kodi disables any non-official add-ons by default when a new major version is released. You should be able to enable them manually under Settings. Note that this does not necessarily mean they be compatible with the new version of Kodi.

Q: Will my current skin work with Kodi Matrx?
A: The new version of Kodi has reworked the skinning system extensively, and as such, only a handful of skins are currently ready for Kodi Matrix. You should check with the developer of the skin to see if there is a Krypton compatible version available. The official OSMC skin is supported and there have been a number of changes. See The OSMC Skin redesign - OSMC for details.

Q: My add-ons are not working, what can I do?
A: You should notify the developer of this add-on and ask them if there is a version compatible with the new version of Kodi. Unfortunately OSMC cannot do anything about this.

Q: How can I downgrade?
A: Unfortunately, downgrading is not trivial. However we will maintain Leia images on our website for some time. If you discover a bug or issue, we are more interested in fixing it, as there will be users in a similar position, rather than having users downgrade.

Q: I saw a sad face, when everything seems fine now. What happened?
A: This issue can occur when the ‘Skin Shortcuts’ add-on is updating. It is particularly prominent if you are using a skin which uses this add-on. Kodi should be restarted by the OSMC watchdog and should work fine after this.

Q: I don’t see all of my skin’s menus. What can I do to resolve this?
A: Please wait a few moments for the skin menus to be rebuilt. This may take a while to update if you have a number of add-ons on your system. If the issue persists, you should check that your skin is indeed compatible.

Q: CEC has stopped working, what can I do?
A: Power off your TV and device at the mains for 60 seconds, including your AV receiver if you have one. This usually resolves CEC issues.

Q: I have an issue with my Plex add-on, what can I do?
A: Visit [this support thread] to see known problems and solutions.

Q: My question is not answered and I am experiencing an issue, what can I do?
A: Please start a new forum post, with detailed information so that we can assist you with your problem.

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