Video Stops / Resolution Error

Hi All,

Since the latest October update I consistently get errors when trying to play back a video from youtube on a vero4k.

these are the steps, and assuming the 4k has been on for a while:

  1. open youtube addon
  2. select a video from the previous search list
  3. video and audio plays for a few seconds
  4. video stops, screen goes black , audio continues normally
  5. TV shows a “resolution not supported” error -


  1. reboot the vero
  2. open youtube addon
  3. select a video
  4. video and audio plays fine
  5. once it’s been on a while go to step #1

it’s hard to capture the logs due to the black screen issue, but hope i have it here:

TV - sony bravia. I’ve had the 4k and same TV for a long time without these issues

Any advice

You can downgrade using a hotfix method.
However we think this is now resolved in our staging repository. Do you know how to use SSH?

If so – it’d be great if you can test the new improvements rather than go back.


Yes I can use ssh. If you post the details I’m happy to test your proposed fix

I’d appreciate it if you could test this and provide feedback before we potentially release this as an update to other users. To test this update:

  1. Login via the command line
  2. Edit the file /etc/apt/sources.list
  3. Add the following line: deb stretch-devel main
  4. Run the following commands to update: sudo apt-get update && sudo apt-get dist-upgrade && reboot
  5. Your system should have have received the update.

Please see if the issue is resolved.

I also recommend you edit /etc/apt/sources.list again and remove the line that you added after updating. This will return you to the normal update channel.

If this doesn’t work – don’t be disheartened. I can promptly give you downgrade instructions; but I’d like to get some logging info from your first.

OK, it’s done:
The following NEW packages will be installed:
The following packages will be upgraded:
base-files curl dirmngr fuse gnupg gnupg-agent gpgv hdparm libconfuse-common
libconfuse1 libcurl3 libfuse2 libgnutls30 libnss-myhostname libpam-systemd
libseccomp2 libsystemd0 libtirpc1 libudev1 libx11-6 libx11-data libx11-xcb1
mediacenter-skin-osmc systemd systemd-sysv udev vero3-mediacenter-osmc
vero364-kernel-osmc:arm64 wpasupplicant
29 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 94.6 MB of archives.
After this operation, 243 MB of additional disk space will be used.

After it rebooted, I got the sad face logo - this actually happens every month after each upgrade, so i’ll ignore that.

I’ll report back to let you know whether the problem persists.


This will be fixed in the next update (finally !)

Hi Sam. The problem is resolved. Video plays normally now

1 Like

Hmm, this sounds similar to an issue (except I was having it with playing video files off my own server) I had over the weekend which I mentioned here:

I may have been premature - I’m getting some BSOD’s after about 10 mins of YouTube.

Logs will be necessary to debug further.

The problem has not reappeared

I was experiencing similar issues and by going through the procedure that Sam described, I was able to resolve the problem. So thanks for the fix!

Brilliant. Glad to hear.

Regrettably the original problem is back

Here are the logs