Video Stops / Resolution Error

Help and Support Vero 4K / Vero 4K +
1

Hi All,

Since the latest October update I consistently get errors when trying to play back a video from youtube on a vero4k.

these are the steps, and assuming the 4k has been on for a while:

  1. open youtube addon
  2. select a video from the previous search list
  3. video and audio plays for a few seconds
  4. video stops, screen goes black , audio continues normally
  5. TV shows a “resolution not supported” error -

then:

  1. reboot the vero
  2. open youtube addon
  3. select a video
  4. video and audio plays fine
  5. once it’s been on a while go to step #1

it’s hard to capture the logs due to the black screen issue, but hope i have it here:
https://paste.osmc.tv/udifecozuk

TV - sony bravia. I’ve had the 4k and same TV for a long time without these issues

Any advice

2

You can downgrade using a hotfix method.
However we think this is now resolved in our staging repository. Do you know how to use SSH?

If so – it’d be great if you can test the new improvements rather than go back.

Sam

3

Yes I can use ssh. If you post the details I’m happy to test your proposed fix

4

I’d appreciate it if you could test this and provide feedback before we potentially release this as an update to other users. To test this update:

  1. Login via the command line
  2. Edit the file /etc/apt/sources.list
  3. Add the following line: deb http://apt.osmc.tv stretch-devel main
  4. Run the following commands to update: sudo apt-get update && sudo apt-get dist-upgrade && reboot
  5. Your system should have have received the update.

Please see if the issue is resolved.

I also recommend you edit /etc/apt/sources.list again and remove the line that you added after updating. This will return you to the normal update channel.

If this doesn’t work – don’t be disheartened. I can promptly give you downgrade instructions; but I’d like to get some logging info from your first.

5

OK, it’s done:
The following NEW packages will be installed:
vero364-image-3.14.29-128-osmc:arm64
The following packages will be upgraded:
base-files curl dirmngr fuse gnupg gnupg-agent gpgv hdparm libconfuse-common
libconfuse1 libcurl3 libfuse2 libgnutls30 libnss-myhostname libpam-systemd
libseccomp2 libsystemd0 libtirpc1 libudev1 libx11-6 libx11-data libx11-xcb1
mediacenter-skin-osmc systemd systemd-sysv udev vero3-mediacenter-osmc
vero364-kernel-osmc:arm64 wpasupplicant
29 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 94.6 MB of archives.
After this operation, 243 MB of additional disk space will be used.

After it rebooted, I got the sad face logo - this actually happens every month after each upgrade, so i’ll ignore that.

I’ll report back to let you know whether the problem persists.

Thanks

6

This will be fixed in the next update (finally !)

7

Hi Sam. The problem is resolved. Video plays normally now
Thanks

1 Like
8

Hmm, this sounds similar to an issue (except I was having it with playing video files off my own server) I had over the weekend which I mentioned here:

9

I may have been premature - I’m getting some BSOD’s after about 10 mins of YouTube.

10

Logs will be necessary to debug further.

11

The problem has not reappeared

12

I was experiencing similar issues and by going through the procedure that Sam described, I was able to resolve the problem. So thanks for the fix!

13

Brilliant. Glad to hear.

14

Regrettably the original problem is back

Here are the logs

https://paste.osmc.tv/padudixadi