I had a problem after the update.
After turning off and on the AV receiver and the TV, when I turn on any video, the TV loses the video signal.
After restarting Vero 4K videos play normally.
Here is a video proof.
Restart reciever and TV:
I’m also getting frequent black screens. Vero 4K into Sony STR-DN1080 into Panasonic UHD TV. I had this in a previous build but changing adjust refresh rate to start/stop and disabling HDR auto switch fixed it. I can’t find the HDR switch option on this build?
Hi, I am also experiencing issues with a random black screen when playing back media. This hasn’t happened with the previous firmware and is new behavior since the october update.
I see this both with SDR and HDR mediafiles. When the SDR media is playing it is usual a quick black screen, but with HDR it sometimes loses the HDR signal and the LG OLED TV (2016 model) needs to reconnect the HDR stream.
Can everyone with this issue please try setting their desktop to 1080p50 or something other than the resolution of the vids they are playing? For me, forcing a resolution change always works. Not a permanent solution but should restore some sanity.
I have the GUI set at 1080p60 but all the files I am getting the black screen with are 2160p24 or 2160p60. So it is not a resolution issue. As I have reported in the other thread the files do sometimes play (4 successes out of 26 attempts!).
However I have just changed the refresh rate to 1080p24 and now the files are playing more often than not (but still often getting the black screen followed by ‘no signal’). So maybe a refresh rate issue rather than resolution?
I have the same problem as you with my VERO 4K : few seconds after begin of playing I lose picture and my TV let appear “not supported video format”.
I must reboot Vero 4K, and now more and more, I must do many times, to find a normal situation.
Do you have a solution ? Please give us information asap
This problem is appearred after the last update on October (I don’t received update since October), and now his appear at each try to play now.
Before I never met this kind of problem and nothing has change in my home theatre system.
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device
reproduce the issue
upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.